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Question

EPP

  • 18 November 2023
  • 4 replies
  • 560 views
R

Hi there,

Just wondering if a Koodo rep could assist with a question I have. 
 

I have a EPP discount on my bill through my employer, and I just upgraded my phone today and chose a new plan.

Will my EPP discount carry forward with this new plan or do I need to send off a new form requesting the discount, since I got a new phone and plan. 
 

thanks! 

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4 replies

Flo Koodo
Userlevel 7
Badge +4

Hi @Rachnegu 

The EPP discount may drop if the plan you switched to is not eligible with the discount. Otherwise, if the plan is eligible with the discounts, it will be carried over.

We can send you a PM to further look into it, please let us know.

R

I don’t think it will drop, as it’s a current in market plan (and that’s all it needs to be I believe) But I would love if you would check it out for me and let me know! 

Flo Koodo
Userlevel 7
Badge +4

Sure! We have sent you a PM so we can further look into it.

P

@Flo Koodo Can you look into the same for me too? I have Epp with Koodo through Walmart. I'm looking into adding a phone to my current plan or a newer plan without losing my Epp discount.

Hope you can look into this for me. Thanks.

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