Managing your Services

Hello,I received a roaming alert by Koodo. The e-mail stated:Looks like ***-***-3260 is roaming on a USA network. Just so you know! . . . I am in Canada. Someone else would be currently roaming with my phone number in the United States, or somewhere else.How can this unapproved using of my telephone number be ended?I have not activated roaming in my account. I cannot block this kind of third party roaming. I cannot call Koodo in this matter; and I don’t find any assistance online.What can be done?Sincerely,Rene

I cancelled my Koodo account about a year ago as I have a company supplied phone. Each month I receive an invoice in my email for 2 different account numbers, each saying I have a $0 balance. Is there a way to stop these emails? I am worried that there will be issues if I come back to Koodo in the future, and I want to get rid of the annoyance of seeing them.

I’ve blocked about 7 numbers which is working very well however since then, I’ve had some friends trying to call me and they need to press a one single digit to be able to bypass the blocking feature.  Is this part of the blocking option, because most of them don’t listen to all of the message and hang up without hearing the prompt to enter the single digit number to proceed.  Hope my question is clear enough. then they tell me, “ I tried to call you but your number’s blocked” TY 

Hi There  can anyone help me? I am super worried because I   accidentally searched inappropriate websites with my koodo data. Will Koodo know I have searched those inappropriate websites. If you get this message can you please message me thanks 

Can I bring my own tablet and add it to my smartphone plan?  I want to add a $15 for 4gb tablet plan but I don’t want to purchase another tablet.

Dear all, I am a new international student trying to setup my first local phone number. After a long search, I have decieded to make Koodo my service provider. However, it seems like it requires a local credit/debit card to do that. But do request a local banking account, they ask me to provide a local contact number…Is there any other way to activate my sim card? I already bought one from Best Buy and have it delivered to me.Thank you!

HiRecently I travelled to Vancouver Bc from Toronto ON.I called my friend in Ontario often, but it charged me as airtime fee.As I know, Airtime is for calling outside of Canada. How come it’s charged this much even though It was within Canada? 

Fee for two phones went up by $1.08 a month beginning in October.  Why the extra charges?

Hi. I cannot receive sms verification codes from my bank overseas. I don't see records of texts from the bank in my message history when I log in to koodo self serve, so that rules out the possibility that the issue is with my phone. I can receive texts from family abroad.Does koodo block texts from overseas banks?  I've seen a few threads on this same issue but couldn't really find a solution posted. I also looked into the Canada sms short codes list (https://www.txt.ca/en/) and don't see my bank listed on there. However, there are other banks on the list from the same country overseas. I'm really at loss as to what to do next. If anyone has a solution to this, would really appreciate the help. Thank you!

I want to verify the process for verifying an add a line order done with a rep on the phone. I received a text with an AAL offer and called the number from in the message. After discussing with the agent decided to go through with an activation. The asked standard account verification questions like my PIN, DOB and address. Then was asking credit verification question, which felt personal and unnecessary since this is an additional line, and no credit check would be done. The agent explained it was a 4 question verification process that needed to be done for any addition of services. It was questions like the province my SIN was issued. I was uncomfortable with this. She was saying its mandatory guidelines from the CRTC which I know to be untrue. So my question is, is this actually a verification process standard to koodo? 

Can I change back my # to the previous one I had?

I want to leave koodo and pay off my phone.  I have $83,94 on my tab bonus but it doesn't give me the option to pay it off.. am I able to pay it off in store?The tab balance I paid off ($195) was $15 monthly which equalled 13 months left, and the tab bonus is $83.94 with a $6.46 reduction monthly equals about 12 months left for that to reach $0 ... if I'm correct, combine that puts me at 25 months/ over two years left with kooddo which doesn't make sense because I have already been with koodo for one year out of a two year contract.Since I paid the tab I just have the tab bonus (12 months)… is there any way to find out when the contract actually ends?Any details in regards to the tab bonus plan would be appreciated as I am a little confused as to how it works and would like to pay it off so I can change plans. 

How can I cancel my Koodo account? And can I reuse the same phone number but by another mobile network?

Hi There, Can someone help? Does Koodo track websites  you have visited  online and knows what website you previously used? Does Koodo know what website you use even if it’s inappropriate. Last is your browsing history tracked at all. I hope you get this message and look forward to hearing from you soon. 

i went to KOODO at St Laurent Shopping Centre Ottawa.  Oh boy, that  will be the last time I go there.  Husband wanted to upgrade phone.  I didnt have any idea to prove who I was.  He did.  We are both seniors, and I am waiting for knee replacement.  So the walk to into the mall was hard on the knee.  Anyway, she refused service to us both.   She was rude and told me it was policy.  I provided her with all the information she needed except for a piece of ID!  Why the heck would I be there trying to upgrade for anyone else! We found another KOODO/TELUS and guess what, wasnt asked for one piece if ID.  Didnt get a phone due to the one wanted was no where to be found.  Anyway, our entire family is with KOODO and we are seriously thinking if changing providers. Your customer service is really  bad!  I have been in customer service for 20 years.

Is koodo give coverage in nova scotia

Koodo data speed is so slow. It must be Telus throttled down.

I was notified I’d used 100% of my data usage and my data is blocked until my billing period is over. I haven’t bought additional usage and being a ludite here, I am able to watch videos on u-tube. Will I have overcharges on my next bill. And is it watching u-tube videos that is using up my data? Thx.

Hello, I cancelled my phone the beginning of September to move to Mexico. I was told because it was a partial month, I should receive a bill around now, for $13. Once paid, its all done. I just received it, and it is -$40.35. Of course it is beyond impossible to speak to anyone, and I do not have a phone in Mexico, nor do I want to attempt getting ahold of Koodo from here. Will this be credited back to my bank account? Also, will my entire account just disappear in the coming weeks, as the phone number, and account no longer exist? I had no tab fyi, so I hope its as easy as that. Anything helps, thanks.

Hi, I bought SIM and got a Koodomobile number. There are problems with this number. I already bought it as a new number. However, it’s still in system on many apps. For example, I can not use this number to create Uber account because it is already used by the previous owner. They sent Code throught regristed email and number, but the regristed email is not mine. Therefore, now i cant create account on app if I dont use other number.  Same situations with Uber Eat and some other apps. Now, I wonder how to solve this issue? 

Ive been trying to find a way to contact customer service for days now.  Only way i can find is to get a call back… What happened to being able to call em and sit on hold? this is the dumbest customer service model ive seen yet.  I work overnights so during the day i sleep.  Now the only way to get in contact with them is to have to interrupt my schedule and wait on them… how does that makes sense? i get that they have alot of customers and this eases the workload on them but dos ANYONE know of a number or a way other than a callback to get ahold of CS?

Is there a way to block a blocked number from leaving voicemail on Android?I'm being harassed by someone and this just allows them to fill my inbox with unheard voicemail.Is there perhaps anything my provider can do on the other end?

I keep loosing service, is there any issues today?

Hi,  It's been 8 days now that I have been receveing calls like this number V92616013600002. I never answer (I tried once and nothing on the line appened), I keep blocking them and report spam and I keep receveing calls, like over 20 it's really annoying and I dont know what to do...

I’m interested in buying the Xiaomi Poco X3 Pro phone and looked up the bandwidth stats (I think thats what its called) for calls and texts and wifi and it seems to match up with the bandwidths/frequencies koodo plans provide, so I think that means if I use this phone and get a koodo plan with it that it will work? Just want to know for sure though.