I get 5 GB of free data with my plan and as of yesterday I found out it wasnt enought to get through the whole month. I'm wondering if anyone can tell me how to add 1 more GB onto my phone. In simple instructions as I am very new to all this. Also do I pay when I get my bill or do I have to pay when I put on with bank card or credit card? I'm in Canada if that makes any difference. Thanks. PB
Solved
How to Add extra Data?
Best answer by Dennis
Dinh wrote:
Are you a prepaid or postpaid customer?
If you are a prepaid customer, you can simply buy a data booster.
If you are a postpaid customer, you can buy more data once you reach your monthly data limit. More herehttps://www.koodomobile.com/en/help/shock-free-data
Or if you are post paid you can change your plan with a plan with more data. When you say yoh get 5gb for free, do you mean you have a plan that comes with 5gb?
Also if you are on postpaid you can see your detailed pdf ebill that will say when you bill is due
If you have preauthorized withdrawal then it will automatically be taken from your card
https://www.koodomobile.com/help/setting-pre-authorized-payments
Otherwise you need to pay via self serve or telephone or online banking
https://www.koodomobile.com/help/how-pay-your-bill
Please note the processing times to process payment via the bank
This topic has been closed for comments
+4Are you a prepaid or postpaid customer?
If you are a prepaid customer, you can simply buy a data booster.
If you are a postpaid customer, you can buy more data once you reach your monthly data limit. More herehttps://www.koodomobile.com/en/help/shock-free-data
Dinh wrote:
Are you a prepaid or postpaid customer?
If you are a prepaid customer, you can simply buy a data booster.
If you are a postpaid customer, you can buy more data once you reach your monthly data limit. More herehttps://www.koodomobile.com/en/help/shock-free-data
Or if you are post paid you can change your plan with a plan with more data. When you say yoh get 5gb for free, do you mean you have a plan that comes with 5gb?
Also if you are on postpaid you can see your detailed pdf ebill that will say when you bill is due
If you have preauthorized withdrawal then it will automatically be taken from your card
https://www.koodomobile.com/help/setting-pre-authorized-payments
Otherwise you need to pay via self serve or telephone or online banking
https://www.koodomobile.com/help/how-pay-your-bill
Please note the processing times to process payment via the bank
Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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