Skip to main content
Koodo Community
Community

Managing your Services

The place to ask all of your Koodo related questions

4058 Topics
A
AkoBeginner
asked in Other
High/Abnormal Data Usage

There have been many threads on this but have not seen anyone post evidence to show data usage from their phones to rule out apps draining data in the background. I’m experiencing the same thing as everyone has said, random blocks of exactly 100.00 MB of data being used, sometimes more (as much as 1600.00 MB in my case). Yesterday I received an automated text stating I’ve used 90% of my data for this billing cycle. Here are some screenshots showing what the built in android data tracker is reporting vs what Koodo is reporting. I don’t expect them to be exactly the same but when the difference is about 6 GBs, something is definitely wrong. I don’t think rogue apps are to blame here. Phone: Pixel 4 - Build RQ3A.211001.001 (October 2021 update)

4292
Dinh
A
ac001Connector
asked in Self Serve
Trying to replace my SIM card - getting invalid SIM number message

I have just bought a new SIM and I’m trying to replace my old one online. When I type in the 19 digit number I am getting the message: Invalid SIM number; please check the 19-digit number entered I have double checked the number, I am not typing it in wrong. I also went to the activate SIM page and tried there. I get the same message. I bought this SIM from a telus store.

4902
A
C
ChoiRockstar
asked in Billing & Payments
Account balance

Hi, please advise how did they calculate my account balance $18.65 ? I just joined the $15 starter plan couple days with no usage as at today, when I click bill details - it said ‘ There are no bills yet for this account.

834
Allan M
P
ProdBeginner
asked in Billing & Payments
International incoming texts

Do I get charged when I receive text messages from the Philippines? thank you!

7245
M
T
Ted BuckOrganizer
asked in Billing & Payments
Texting

Does texting use up my data allowance?

114017
D
Q
QueenstitchBeginner
asked in Billing & Payments
US to Canada

Will I be charged if a friend calls my phone from the US?

1252
G
P
PeterdsBeginner
asked in Billing & Payments
settings on phone means i can not roam In USA and i am not in the USA. this issue keeps coming up.

I am going to cancel my subscription tomorrow at the lambton mall. 519-464-2285

565
D
C
ChoiRockstar
asked in Plans & Add-ons
$15 Starter Plan

Hi - I just joined the $15 starter Plan (available on line only). I think it’s post paid because I’ll get charge monthly. I’m confused on the terms. Please clarify : are incoming call minutes unlimited? Canada wide? are out going call minutes unlimited? Canada wide? are incoming text messages unlimited ? including pictures/video? are out going text messages unlimited? including pictures/video? is voice mail free? if so, how do I set it up? Thank you for your response.

5634
Nezgar
Y
YagerBeginner
asked in Plans & Add-ons
unlimited data plan

Is there an unlimited data plan available?

7742
R
G
GartnerSBeginner
asked in Other
data usage

I am 5 days into my cycle and I got a text saying I’ve used over 5G. I’ve never used 5 G in a whole month before. When I check on self serve it shows that I’m at 6521/10240, but when I click on view details it shows I’ve only used 518.1641 MB. That’s a pretty massive difference. Which one will Koodo use? Will j get overage charges if the first one is wrong or will it use the detailed number? This is my first month with Koodo so I’m not sure if I should be calling them or if someone can help me here. Thanks!

2485
R
7
780Lana78Beginner
asked in Other
sim card

I bought a phone. for my kids qe had it for 2 days and they lost it so months later I finally bought another phone and a new sim card but how do I activate the sim card it's only option says I found my phone but I didn't find it I just bought another phone and want to activate the new sim in it how do I do that without saying I found my phone???

1253
M
Dad
DadBeginner
asked in Other
Unapproved Roaming with my Phone Number

Hello, I received a roaming alert by Koodo. The e-mail stated: Looks like ***-***-3260 is roaming on a USA network. Just so you know! . . . I am in Canada. Someone else would be currently roaming with my phone number in the United States, or somewhere else. How can this unapproved using of my telephone number be ended? I have not activated roaming in my account. I cannot block this kind of third party roaming. I cannot call Koodo in this matter; and I don’t find any assistance online. What can be done? Sincerely, Rene

12219
R
C
Chris FowlerBeginner
posted in Billing & Payments
Receiving $0.00 monthly statements on closed accounts

I cancelled my Koodo account about a year ago as I have a company supplied phone. Each month I receive an invoice in my email for 2 different account numbers, each saying I have a $0 balance. Is there a way to stop these emails? I am worried that there will be issues if I come back to Koodo in the future, and I want to get rid of the annoyance of seeing them.

1931
Mayumi
C
CrunchieRockstar
asked in Other
Blocking callers downside

I’ve blocked about 7 numbers which is working very well however since then, I’ve had some friends trying to call me and they need to press a one single digit to be able to bypass the blocking feature. Is this part of the blocking option, because most of them don’t listen to all of the message and hang up without hearing the prompt to enter the single digit number to proceed. Hope my question is clear enough. then they tell me, “ I tried to call you but your number’s blocked” TY

2348
C
G
GravelBeginner
asked in Other
koodo data usage

Hi There can anyone help me? I am super worried because I accidentally searched inappropriate websites with my koodo data. Will Koodo know I have searched those inappropriate websites. If you get this message can you please message me thanks

51711
R
D
dchokBeginner
asked in Plans & Add-ons
Bring your own device (tablet)

Can I bring my own tablet and add it to my smartphone plan? I want to add a $15 for 4gb tablet plan but I don’t want to purchase another tablet.

3061
Allan M
Iyuan Chen
Iyuan ChenConnector
asked in Prepaid
How Can I activate the Sim Card without Canadian Card...

Dear all, I am a new international student trying to setup my first local phone number. After a long search, I have decieded to make Koodo my service provider. However, it seems like it requires a local credit/debit card to do that. But do request a local banking account, they ask me to provide a local contact number… Is there any other way to activate my sim card? I already bought one from Best Buy and have it delivered to me. Thank you!

6169
Iyuan Chen
O
October2ndBeginner
asked in Billing & Payments
Calling within Canada Charged Airtime overage

Hi Recently I travelled to Vancouver Bc from Toronto ON. I called my friend in Ontario often, but it charged me as airtime fee. As I know, Airtime is for calling outside of Canada. How come it’s charged this much even though It was within Canada?

2647
G
G
GGMcBeginner
asked in Billing & Payments
Monthly fee went up?

Fee for two phones went up by $1.08 a month beginning in October. Why the extra charges?

984
G
M
MallardBeginner
asked in Other
Cannot receive SMS from overseas bank

Hi. I cannot receive sms verification codes from my bank overseas. I don't see records of texts from the bank in my message history when I log in to koodo self serve, so that rules out the possibility that the issue is with my phone. I can receive texts from family abroad. Does koodo block texts from overseas banks? I've seen a few threads on this same issue but couldn't really find a solution posted. I also looked into the Canada sms short codes list (https://www.txt.ca/en/) and don't see my bank listed on there. However, there are other banks on the list from the same country overseas. I'm really at loss as to what to do next. If anyone has a solution to this, would really appreciate the help. Thank you!

7452
M
M
Mandy MacDonaldBeginner
asked in Other
AAL verification process

I want to verify the process for verifying an add a line order done with a rep on the phone. I received a text with an AAL offer and called the number from in the message. After discussing with the agent decided to go through with an activation. The asked standard account verification questions like my PIN, DOB and address. Then was asking credit verification question, which felt personal and unnecessary since this is an additional line, and no credit check would be done. The agent explained it was a 4 question verification process that needed to be done for any addition of services. It was questions like the province my SIN was issued. I was uncomfortable with this. She was saying its mandatory guidelines from the CRTC which I know to be untrue. So my question is, is this actually a verification process standard to koodo?

2672
M
J
JkUnlessurdownBeginner
asked in Other
Can I change back my # to the previous one I had?

Can I change back my # to the previous one I had?

362
M
A
adelinalynnBeginner
asked in Billing & Payments
Tab Bonus Confusion

I want to leave koodo and pay off my phone. I have $83,94 on my tab bonus but it doesn't give me the option to pay it off.. am I able to pay it off in store? The tab balance I paid off ($195) was $15 monthly which equalled 13 months left, and the tab bonus is $83.94 with a $6.46 reduction monthly equals about 12 months left for that to reach $0 ... if I'm correct, combine that puts me at 25 months/ over two years left with kooddo which doesn't make sense because I have already been with koodo for one year out of a two year contract. Since I paid the tab I just have the tab bonus (12 months)… is there any way to find out when the contract actually ends? Any details in regards to the tab bonus plan would be appreciated as I am a little confused as to how it works and would like to pay it off so I can change plans.

14441
Allan M
PhamThong
PhamThongBeginner
asked in Self Serve
canceling a Koodo phone number and reusing it in a different mobile network.

How can I cancel my Koodo account? And can I reuse the same phone number but by another mobile network?

2151
Sophia
G
GravelBeginner
asked in Other
koodo tracking

Hi There, Can someone help? Does Koodo track websites you have visited online and knows what website you previously used? Does Koodo know what website you use even if it’s inappropriate. Last is your browsing history tracked at all. I hope you get this message and look forward to hearing from you soon.

6803
Dinh

Leaderboard

Popular Tags

Terms & Conditions
Koodo Community