Managing your Services

Recently purchased an iPad Pro, and was surprised to go to the Koodo store and be told that I cannot get a tablet plan without purchasing a tablet from Koodo on top of the iPad I already have. Am I missing something? Is there any way to get a tablet plan added to my existing postpaid Koodo account? Very disappointed!

What’s going on???I got a “50% of your data is used up” just a few days into the cycle. But the data is weird! I rarely use more than 3-5 gb per cycle *total* (of 10gb), but the past 3 days shows some really unusual “usage” blips that I can’t figure out.I do not tether my wifi , so it’s not that.I have not made big video calls at those times.And the numbers are just way too clean - perfect round numbers.How can I tell what is causing this data usage leak?I have most settings set to help data (no background refresh etc)I think something is stealing data????Thanks! Concerned I’ll run out when it’s not my doing!l examples: Oct 31:100.0000 mb 7:42 pm300.0000 mb 8:58 pm100.0000 mb 10:35 pm(its usually #s like 27.2031, or 5.5238 or 0.0068…)Nov 2:1,300.0000 mb 5:38 pm  (!!!??????)seriously  most whole days (for years now) is just average 80.0000 mb to max (hi use) of 269.0000  

Data will work for some apps but for other apps the data will not load. For example google maps will load but google search will not load.

Error message where plans should be. I’m trying to change my plan, but where the plans would normally be is the error message shown above.I have tried refreshing multiple times, waiting a few days and coming back, using different devices such as mobile and desktop, and different browsers (Chrome and Firefox). Nothing works, I always get the above error.Also, other phone numbers are tied to this account and viewing / changing plans on those works fine.Can this be fixed, can I change my plan?

I cancelled my koodo service two days ago before I left Canada, and now I found that I need my service back asap. I am currently in China and I have the old sim card. How can I solve this? Thank you very much.

Hi There; I have an older Motorola Moto G Play android and I don’t ever remember setting up a voicemail. I would like voicemail now but all the advice I get from the internet has not worked. Please help me, do I have to contact a Koodo tech rep?

I am currently with rogers and would like to buy a phone online and sign up for a plan online - how do I port my existing cell phone number to Koodo? Do I do this before or after purchasing my phone / SIM card from the website? When do I cancel my existing service 

Is there a phone number to contact Koodo?

Hello Expert,I’m trying to unlock my Contract phone from Koodo for use in Overseas (India) through Self Serve but always getting below error -  Please suggest why it is so & help to resolve this.Does the phone need Koodo SIM to be present inside for this unlocking to work? Currently, it has been kept in other phone.

I had a 9 gig plan that was downgraded to 4 gig without notification. This is really bad. I am considering switching providers. 

I’m looking for some assistance in activating call control for my new Koodo number. I am able to navigate to the call control page on Self-Serve, but every time I click the “Start Using Call Control” button the page shows the standard loading animation and then drops me back on the same page prompting me to “Start Using Call Control”.My browser console shows the following error:So far I have tried:Clearing my cache and cookies. Different browsers. Different computers. Over a VPN and not. Swapping between LTE and WiFi.None of these have worked.Others seem to be reporting this problem also: I have also tried to speak to a representative by arranging a callback through the Koodo Assist Digital Rep to see if I could get it sorted that way. I arranged it for 1pm Friday, received no phone call or text message, and then on Saturday morning at just before 7am I get a “Heads up!” text and 3 missed calls… as I was asleep and my phone was on do not disturb.So far I am not very impressed with my e

Not on my phone how come   

Hi - we bought a BYOD SIM card from Koodo.  I put it in an old Telus phone ( I was told this would work without a problem)  but it will not register on the Koodo network.  IS there something else we need to go to get the SIM registered on the Koodo network?Will a Telus phone work on the Koodo network or does it need to be unlocked & if so how can I check if it is locked?   thanks

Hello Koodo Community, My question or need advice on is I am traveling and working in Ecuador for 6-8 months how can avoid expensive charges and still us my number and phone? Many thanks!!!!!  

Got a new phone last night. Sitting in my home right now and says I'm roaming. Been in my home for 2 1/2 years and have never had this problem. Why is my new phone doing this?

I keep getting “call failed” when I attempt to call voicemail. I can call other numbers, just not voicemail (or my own number).Sometimes I get “1H1 the client you are trying to reach is not available at this moment, please try again later”, sometimes silence then “Call failed”.  Sometimes I get through, then the call fails.

I am a new customer  of Koodo.  I switched over from Fido two days ago and now I’m travelling to San Francisco California. I get no service.  PLEASE HELP.! URGENT!  THANK YOU!!

I have a found iphone in the Saugeen SHores Ontario area.  Want to reconnect it with the owner.  Its locked with no Emerg conttact, data or wifi.  I have the SIM number hoping that KOODO can contact the owner. tg

I’m currently with Public Mobile, and I recently found out that they usually throttle their 4G LTE down to 3G speeds. I see that Koodo and Public are both sub-brands of Telus, so I was wondering: does Koodo do this as well?

When setting up my voicemail I accidentally saved muttering for my name and I’m unable to find the NAME feature in voicemail to correct it.  Could someone let me know where that is?  It’s not the voice message I need to change, rather, my name.  Thanks

How do I look at old deleted text messages from 5 months ago?

I am looking to add two of my kids to my account and add two more plans for them. But they are currently with another service provider. I’m wondering if there’s a way to keep their numbers and add them to this account at all. Or if that’s something I need Koodo specifically to answer for me. Any insight into this would be very helpful! 

I need to make some calls to the US and want to use the U.S. Unlimited Minutes Add On. I will only need it for a few days so want to know if I can cancel after one month. 

 I am a Telus customer interested in switching to Koodo’s $15/month plan, described here: https://www.koodomobile.com/rate-plansThe messaging available is "text only". The fine print says that "Pay-per-use rates” apply for multimedia messages. How much does the pay-per-use cost, please, if I were to join this plan and send or receive MMS messages? Thanks. (Because I am not yet a Koodo customer, I do not have the ability to log in to “Self Serve” etc.)

Do they no longer give a heads up for these tests?My phone has received twice now in two weeks very annoying during a Zoom meeting.