Managing your Services

How do I get call log going back 2 years?

I just switched from Prepaid to Post paid. 2 questions:I am in the middle of the billing cycle for my prepaid, can I get a refund/credit? I was using automatic top-up. Is that automatically shut off now or do I have to do something? I tried going into my prepaid self-serve, but can no longer access it, understandably.Thanks.

I paid this month's fee, but I paid extra. What should I do in the following cases?

Curious if you payoff current Tab balance with intention of doing a HUP will remaining Tab bonus also be charged next bill?

I am trying to change from Telus to Koodo for a plan and buy a new phone. Koodo is adding a charge of $5 for a new Sim card, I have a Sim card with my current phone, do I need a new Sim card?

Can anyone help with Koodo winback customer service number ?

Hi, I signed up on Sunday, and am wondering when do I see my first bill? I’d like to confirm all discounts are in order prior to using the phone I purchased with the plan.

Hi I do not have an active connection with Koodo but I am being boiled regularly and reminded to paythe emails are threatening in nature and are improperly being senti have raised this issue with customer care constantly and they have not been of any help at all I keep bringing this issue every time I get a bill reminded but there is nothingplease resolve the issue before I raise an official complaint with CRTC

I’m trying to call a landline number in Hungary. Every time they answer the phone, we can only talk for 1-2 seconds, then the call gets interrupted with usually a 1B1 or sometimes a 1H1 message.My account is in good standing and I was able to call the same number up until a few weeks ago without problems, but lately this 1B1/1H1 disconnection happens for every single call.Can someone please help forwarding this to the right technical team at Koodo / Telus?Thanks!Zsolt ps. I meant to write “called party” but can’t edit the title anymore

I haven’t been receiving my associate discount on my billing plan. I just got a new phone and would like to know if the discount is going to be applied to the new account? Thank you, Di

Trying to find out if my phone is open to kodo

Hi there - I have a chance on my account to change to a cheaper plan.  My question is what happens to my add-ons if I switch plans?  It doesn't say anything about that.

Can I pay my tab balance and get a new phone

My data works fine and I have good service. But everytime I go to make a phone call it is just silent. No rings go through, nothing happens. My boyfriend's phone is the same thing. He is on my plan. We both have an Huawei, different phones but same plan. I can't get in contact with Koodo considering I can't call and there's no way to chat online with someone. I can call fine when i am not in this specific town, what is going on? What do I do. 

Does anyone know why my iphone still rings when i have no service?eg i work where there is no koodo network coverage.its frustrating because some of my friends told me my phone was ringing and they thought I should have called them back.i can’t even see any missed calls when i come back to network coverage areas.thanks    

So i have a 70$ 30-Gb data plan with the rest of the usual stuff that comes with the plan , i also have an additional 6gb because koodo cant seem to put out a plan that is suitable for me , i still run out , i purchased 1gb for 25 last night and  then today i had to purchase another one , right after i purchased it i received a text message saying ive used 50 percent of my data and then 2 seconds later i received a text saying ive used 90 percent and then 2 seconds after that one saying i just used up a whole gb within 30 seconds … i didnt even leave the page i was on .  First off why cant koodo simply meet their customers needs , 50$ for 2gb is absolutely insane . Second off how did i get robbed for gb in less then a min ? 

I had no internet access. So I bought a cuba SIM card here in Cuba. Then went and added easy roam. Then I added my Canadian SIM card back in my iPhone. I still have no internet to text or calling. And I need to do banking and it won’t allow me because it sends security code to Canadá phone number

I was a Koodo prepaid self serve customer and I switched my phone to Fido last month. Is it possible to claim back my balance of my original account?I switched my phone right after I had paid for the koodo base plan so can I claim that money back as well?Who I should go to for help if I want to solve these problems? Thank you.

I have 2 refer a friend discounts. Each reference is 5 dollars each. How many times can I receive the discount?My bill is cheap becuase of this, but if there is a limit to this I would like to change to the cheaper plan that are coming out this black friday. 

Hi, My pre-authorized payment came out on November 16th and was returned as the funds weren’t available in the account. The money is now there so will the money be deducted again now or do I have to make the payment myself?

After my Moto 4G Plus phone has lost connection to the network (for instance, after riding in the Toronto subway) when I come back into service range at street level, it takes several minutes before it connects to Koodo again and I can make or receive texts, make phone calls etc. Any suggestions?

When will Koodo/Telus start implementing the blocking of scam callers.  I get a message daily from a number that is clearly not a legitimate phone number V11907400300048.  I understand that you have been mandated to implement this technology!  

How do I call koodo? The callback bs goes straight to voicemail. I need to speak with someone cause my phone is not working. 

Does anyone have the number to call Koodo and speak with a rep? 

My daughter is currently in Europe and is unable to make any calls on her phone. She has an iphone 11, with international roaming enabled. She has pulled the sim card and rebooted the phone, but no luck. She’s on our family postpaid plan.Koodoo support are bloody useless, we struggle to understand each other, all they want to do is sell me their roaming plan.  She should be able to make international calls at standards rates,  but call attempts are failing with the message she’s unable to make international calls.Any ideas? thanks.