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I am 5 days into my cycle and I got a text saying I’ve used over 5G. I’ve never used 5 G in a whole

month before. When I check on self serve it shows that I’m at 6521/10240, but when I click on view details it shows I’ve only used 518.1641 MB. That’s a pretty massive difference. Which one will Koodo use? Will j get overage charges if the first one is wrong or will it use the detailed number? This is my first month with Koodo so I’m not sure if I should be calling them or if someone can help me here. Thanks! 

Best answer by MilkyWay

GartnerS wrote:

Now I checked again and it’s showing this from yesterday. I was on wifi all day except for my drive home where I listened to a video. 
 

 

How long was the video? Did you stream it in 4K resolution? Generally speaking, you could be using up to 7.2GB per hour. https://inews.co.uk/news/technology/data-netflix-youtube-spotify-how-much-streaming-video-music-mobile-internet-allowance-388089

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5 replies

Allan M
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  • Allan M
  • Mobile Master
  • 12308 replies
  • October 6, 2021

Could you share some screenshots of where you see the 6521/10240 and the 518MB in self serve?

D
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    Dennis
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  • GartnerS
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  • Beginner
  • 2 replies
  • October 6, 2021

 

G
  • GartnerS
  • Author
  • Beginner
  • 2 replies
  • October 6, 2021

Now I checked again and it’s showing this from yesterday. I was on wifi all day except for my drive home where I listened to a video. 
 

 

M
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  • MilkyWay
  • Mobile Master
  • 6176 replies
  • Answer
  • October 7, 2021
GartnerS wrote:

Now I checked again and it’s showing this from yesterday. I was on wifi all day except for my drive home where I listened to a video. 
 

 

How long was the video? Did you stream it in 4K resolution? Generally speaking, you could be using up to 7.2GB per hour. https://inews.co.uk/news/technology/data-netflix-youtube-spotify-how-much-streaming-video-music-mobile-internet-allowance-388089

D
Flo Koodo
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    Dennis
  • Flo Koodo
    Flo Koodo
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  • Robert T
  • Mobile Master
  • 12008 replies
  • October 7, 2021

Youtube has this nasty feature that’s called “Auto Video Quality” which will stream @ up to 4K if your connection is stable enough for that even though you’re on cellular data. I recommend enabling data saver or changing the feature so that it stream in 480p when on cell data (which IMO, should be enable by default)

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Flo Koodo
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