I have just bought a new SIM and I’m trying to replace my old one online.
When I type in the 19 digit number I am getting the message:
Invalid SIM number; please check the 19-digit number entered
I have double checked the number, I am not typing it in wrong.
I also went to the activate SIM page and tried there. I get the same message. I bought this SIM from a telus store.
Is it the appropriate sim card?
You can get Koodo Postpaid, Prepaid, and Telus sim cards at a Telus store. Do you have the right one for your account type?
Oh, you’re right. I am trying to use a postpaid on a prepaid account. I will go and get the right type.
Thank you!
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