Managing your Services

Hi, I added the “Data Block” to my son’s line for $3 month, with hopes I could turn his data off while he was in class. His data is now off and texting works but I can’t find where to Un-pause or Pause the data. Self Serve says he is out of Data although he has only used a fraction of it and only option is to add more data for $$.

my Account number: xxxxxxxi was $35 5GB Unltd min Plan SFD for a while, however, today’s bill turned to $40 5GB Unltd min Plan SFDI did not receive any message or infors before, I wonder why, who changed my plan, give me a reason,thanks

Hello. I have to pay bill is little bit go up. Until last month 52.03 but this month 54.25I’ve been paying at a fixed cost so far. I just wondering why it went up.   

Hello,I recently moved to Calgary from Toronto. I changed my Sim card with a local store here in Calgary with my Alberta ID. In my bill I am still charged with Ontario HST 13%. I have kept my Toronto number.  I should be paying GST and not HST. Why tax amount is based on the area code? I no longer live there in Toronto and I have updated my address with Koodo too. I do not understand the reason behind this. You can not keep your number if you change the provinces. Is changing the number the only solution left with me?

I’m a monthly plan koodo user and currently in Canada, but will move to another country next month. I’m hoping to close my account before I leave but also want to continue using all the services up until when I arrive at the new country. So was wondering if closing account will be effective immediately or will it be applied at the end of the billing cycle? If the closing will be effective immediately, is there anyway I can continue using my phone until I arrive at the new country? Do I need to switch from monthly plan to prepaid plan for this? Thanks!

I moved to Australia in December so I need to transfer my phone number to another provider, and I have been trying to do that since January.Whenever my new provider sends a port request, Koodo rejects the request with the reason being “did not approve confirmation request”. Well out of 10+ port requests I have received only three approval text messages. The first message said I did not need to reply, which was obviously false. The second and third messages arrived at 1:15 AM and 3:15 AM when I was sleeping. Since there is only a 90 minute window to reply, I was not able to approve the transfer at those times. I have not received a transfer approval text since February 2nd, despite repeated transfer requests.I have tried phoning Koodo, and of course it is impossible to talk to a human being. The customer service line just redirects you to the digital rep. The digital rep is useless for this problem. I have tried scheduling a callback multiple times, but Koodo will not call me, just send

How can I mak an international collect call from my cell phone?

I am looking for a flip phone that will let me use Android Auto. Will the Cymbal 2 allow the installation of the Android Auto app.. Is the operating system Android.. and what version??Thank you for your time

I am a Koodo customer. I just bought a new iPhone and need to get a QR code to switch my service to this new phone. 

I just bought a phone locked to koodo. I get unlimited calling for $25 but not enough data to use Google maps. I had public mobile before and I got all that for $23 plus lots of free data  Can I switch back? 

When I get a message from [myphonenumber]@msg.koodomobile.comsaying "You've received a message from a Koodo Mobile Customer," is this for real or a scam?

Just transferred to Koodo from another carrier. Followed the tech guy’s instructions. Now my phone says ‘SIM network unlock PIN’. I tried the default (1234) and my Koodo PIN number… neither work. The phone shows ‘Emergency use only’??

I’m new to Koodo. I just received my first E-bill on February 19. I have it setup for pre-authorized payments to be taken out of my debit card. When exactly will Koodo pay my E-bill?

Recently, I have been receiving tremendous amount of spam calls. I have to tried to block the number each time, but it seems like the phone number changes slightly (see the last four digits) each time. Is there something I or Koodo can do? The call control function is not an option because I do have to work with my phone all day.me source changes in every call (see attached)

I currently have phone service with Koodo under a post paid account. That account is in my now ex's name. There is no tab for the phone. I own it outright.How do I go about setting up a service  account in my name.  What is required to bring my own phone to a new post paid account? Is a credit check required or is that only to purchase a new phone?Would I require a new SIM card? Can I keep my same phone number? Any information would be most appreciated.  Thank you

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Hello,I am presently staying in India and would like to temporarily close my account. How can I do so? I tried to speak with a rep but no help so need some guidance upon my issue.

I would like some clarification on how pay-per-use works. I am Canadian travelling to the states for a few weeks and will have wi-fi most of the time. I am not interested in calling or sending SMS (and I don’t want to pay for Easy Roam), but would still like to receive any missed messages. If I take my phone off of airplane mode, are there any charges? Am I charged to receive text messages? Or are the pay-per-use charges only if I make calls, turn on my data or send SMS messages myself? I want to ensure there are no unexpected fees over the course of my trip. So, if I take my phone off airplane mode but don’t send out anything or use data, will I be charged in any way?

I paid my 350 dollar bill and yet my service has been cancel by koodo with out any notification. I have been trying for months to organize a call back and no one has helped me. I have been paying way too much to be dealing with such horrible service. If I cannot have a solution today, I will cancel. Could someone please help me find a way to get my service back.

I used an extra data add-on for the current billing cycle, but don’t need the extra data for my next billing cycle. When should I remove it so I’m not charged again? 

I canceled my account because i left the countryand the bill is negative value,so I put auto payment(I searched on this pages so someone recommend the set auto payment) but a month later,bill still have same negative amount for billand I can not get a call from koodo because I am not in canadawhat can i do???

I already left left the Koodo and my contract finished and my tab is paid off but I realized my iPhone remained locked. I have no access to my Koodo profile anymore, how can I unlock the phone?

+1 (833) 348-3589 Is This a legitimate Koodo sales number? 

Hello, I used to be able to change my plan whenever I needed. After changing to this plan, I can’t downgrade to anything lower: ”$50 12GB UL min Plan SFDPrice per month: $50.00 (CAD)Service effective on: September 15th 2021” Any options or do I have to wait until September 15th 2022? $50/month just feels like a lot to spend when there are so many other services that want my money too.

Hi,I set up pre authorized payments on my debit card chequing account, every month I transfer some money from my savings to cover the phone bill. I forgot to do that this month, first time it happened, and my bill on self serve says that it still got paid. How is that possible? Is it going to take a couple of days for Koodo to realize that they didn’t get their payment? I’m ready to pay my bill now.thank you