Managing your Services

My wifi calling keeps turning off every time I get out of range of my wifi.  When I get back in range, I have to turn it back on and get a new access code every time.  Very frustrating. I’m using a Samsung A5  

I have unlimited international messaging, will I be charged roaming if messaging in Germany back to Canada?

How do I get my phone plan updated to call US numbers while here??

I have 1000 free minutes to the UK.  I am manually tracking these.  I have used 266.  This month I have been charged $3 for international minutes.  I have not made any international calls, except one to the UK.  Why is this charge suddenly showing up.  The bill shows that I have free international minutes.

Schedule a call 

I received a call from 866 448 8030. The caller id says it was from Koodo Mobile. The caller stated I was eligible for a tablet offer (Samsung Galaxy) but she wanted my Koodo Pin that I use to access my account. When I said I wasn’t comfortable giving that she asked for the last digits of my SIN. Not a chance.So my question is, was this a legit call with a legit offer?

Does Koodo have an unlimited calling or texting plan or add-on with the US? I can’t seem to find anything on the Self Serve portion of the site. Thanks

This 1000min International LD Add-on was $0 on my plan up until my last bill that charged me $3. I was not notified of being charged from now on for it. It was completely free up until last month. Why am I being charged $3 now?

There are so many nuisance calls.I can receive 2-3 calls from Ontario and BC everyday. When I answered the calls, there are no any voice,then hang up the phone. What should I do?it’s really annoying！

We have the easy roam international roaming add-on as part of our cell coverage however when we were in Ireland and tried to text ROAM to 7626 we were not able to add it.Very frustrated with service!

We had an Amber Alert issued but it has now been canceled.   How do I turn this off on my phone LG31?   The Alert Just keeps coming and coming and the Siren goes off...Have Turned the phone on and off - nothingPlease HELP how do I Cancel this - VERY annoying!Thanks 

Hello, So I am currently on an $50 plan with Koodo with my own phone that I brought over. It has started to give me issues, so I started to look into getting a new phone especially with the Spring sale that Koodo is having right now. I am thinking of getting the phone with the Tab Plus so as to not have to pay an exorbitant amount upfront but when I sign in to my self-serve the Tab Plus option isn’t given. I have come to understand that you need a $55+ bill to be in the Tab Plus.  My question is can I upgrade to Tab Plus online and be able to get the phone deal right away or would I need to wait a billing cycle ? Also what is the benefit of Tab Plus in comparison to the other Tabs like what is the difference?  Thank you so much!

Change credit number from M/C to Visa

Hi may I know how to get that form to apply that discount ? 

I live about 10 km from the US border and my phone often sends me notice im on US towers and using easyroam . I dont want this . I have turned off roaming and my network is set to koodo but its still doing it . Is there something else i can try ? Thanks 

电话套餐不对，从中国移动转号过来，每月35$12g流量➕2000国际通话（中国内地➕香港），转过来时候说是免费到4月30日！今天收到账单国内通话要求付费260$

I have a $35 phone plan, unlimited messages and calls, as well as 3 GB shock free data. The problem is that, I’m being charged $40 and only getting 2 GB data, as far as my phone shows when I click on the data tab. Anytime I try to switch to a cheaper plan, the only 2 options I get are $50-$55 plans, nothing cheaper or even less or similar to what I have now. Anyone have any idea what’s going on? The help-bot is utterly useless for specific things like this

Hey there,Normally before going overseas I pause my plan calling Koodo but this time I forgot and I’m already here (I can’t call them since I’m already overseas)Is there a way I can contact them like via email to ask them to pause my plan until I’m back? I only remembered now because I just got charged. Would I get refunded for the plan if I do so ? Thank you!

This morning I received a notification at 7:11 am that I had used 50% of my data. Six minutes later I received back to back notifications that I had used 90% and 100% of my data. When I logged into my account to see what was going on  it showed that I had somehow used 1763 MB of data. My normal daily usage is around 5MB but can go up to 30MB when I’m out and about. I never use my phone for streaming movies or music. Seeing as all I had done up to that point was check my email, news app and answer 1 text how is it possible to have used that much data in so short a time? 

I have been on Koodo $15 Prepaid with automatic top-up  for many years . Can I change to the current new $15 Prepaid with added 250MB monthly bonus without losing my current 10% discount from having automatic top-up ?Thanks 

Hi,I received a callback from Suzana from Romania (I assume that’s how her name is spelt, apologies if I made a mistake) at 6pm ET and she stayed with me on the line for more than an hour and a half, answering all of the questions I had with a lot of knowledge and patience. She mentioned that I would be given a survey after the call but I have not received any texts yet, so I am worried it might have been directly after the call and I unknowingly hung up.. So I wanted to post my appreciation for her here, I saw someone else posted a similar thing a while back. Hopefully this reaches her. I wanted to acknowledge not only the friendly professionalism she maintained throughout our phone call, but the consideration and care she had for my problems. She is probably the most knowledgeable customer rep I’ve dealt with and I’ve dealt with a lot. She managed to help me with all of my issues. Suzana was very courteous and genuine - she didn’t sound robotic or inauthentic like people in this line

Hello! I’ve been accessing my voicemail successfully for months, but now, when I Call Voicemail, I’m prompted to select language and then enter a mailbox number. When I enter my number, “you have dialled an invalid number.” My number hasn’t changed. I’m able to access messages, self-serve online etc just fine. Help!  

Can I pay my bill in person in cash?

My tab is at 0$ I paid it off before contract was done. Can I still bring my old phone to trade in for new one?

Hi there,I was a CMlink user and have been “trying” to transfer my number to Koodo for over a month, however, it seems a little bumpy.A month ago, a Koodo rep contacted me by phone, said that they can help me complete the transfer from CMlink to Koodo. They helped me set up a Koodo account and a number but unfortunately there were 3 inconveniences happened.1. they got my name spelled wrong! this leads to a problem that I couldn’t pay my bill with credit card.2. I didn’t receive a Koodo SIM card. Now I have followed an instruction by one of your staff, going to a local Koodo shop to buy a sim card. 3. Reaching out to a live rep is extremely difficult for me so far. Over the past few days I kept trying to contact your live rep and got no feedback, including two callbacks booked.The special plan for CMLink customer is due in the end of March. I really need your urgent help to sort these things out for me.