Billing & Payments

I had Easy Roam from a few years back and my rate was always $9/day and was still charged $9/day until March 2022 and then in my April bill the charge changed to $11/day but I was told by a Koodo rep that the rate wouldn’t change if I don’t make any changes to my account. That’s why I never took advantage of the $60/month promo. Is this something that Koodo can unilaterally change without any notice? I wouldn’t know if I didn’t check my bill for other charges. 

On my latest bill there an extra charge for an add on called 1000 min International LD. The thing is I have had add on for a year and a half and they never charged anything. It was free all along and now out of nowhere they are charging me for it. I have 2 numbers with them both have this add on but they are charging me for one of them. Why would they charge me if it was free all along?

Just paid the balance on my account, after it was canceled due to non-payment. How do I reconnect my services? I have no service currently. 

I keep getting error when trying to setup pre authorized payment with my credit card.An error has occurred.Oops! Something went wrong. Please try again.Can you please help me with this? 

Hello. I made my final tab payment last month, but when I received my bill this month, it was still charging me a tab payment? As of last month, my tab balance was showing as $0 - so I wasn’t expecting to have to pay into that again this month. Is there a way I can get some clarification on what is happening, and if it’s a mistake, is it possible to get a refund or credit? Thanks so much!  

I was on the $35 for 5gigs since I switched over from PM awhile ago.  With taxes it was $35.20 and all of a sudden, with no notice it has gone up to $44.80. I checked my emails and texts and I’ve got absolutely nothing. Does anyone know what is going on?

I set my monthly payment with mastercard. I want to cancel my pre authorized  payment  I just want pay bill by my self through bank

As I said in the subject, I moved from Ontario to Alberta and would like to change the way I get taxed.. Not sure how to do it in the self serve - billing address has been updated to Alberta address in the Self-serve. Thanks 

Two add ons were put on our 2 lines. I for my husband and 1 for me.  How do I get rid of them and get a refund for the month?

Good day! I registered to Koodo last Saturday. They put my name down as ****** (****** is my middle name) instead of my last name, ****** It should be *******. I can’t set up my pre authorized payments because of this. Help is appreciated!

My tab should be 0. I was charged it this month and did call about it. I was assured it would be removed within a couple of days. I paid my bill minus that chrg but it is still showing on my account and I’m expecting to get charged interest as well. Do I need to call again? How long does it take to remove erroneous charges? Such a hassle. 

Good evening everyone. I am trying to assist my b-in-law who has a Koodo Acct and can’t remember the login/password details. He has moved internationally and would like to finalize paying what he owes Koodo and move on with an international provider. Unfortunately we cannot get a live rep callback (we are international………...and they don’t call international numbers.) Could someone please assist us by providing us options to get information so we can pay the final bill with online banking and close this chapter? Many thanks in advance and have a great day.

Can somebody please let me know why I have a government 911 charge on my bills?  This was supposed to be included in the monthly rate plan.  I had reservations signing up with Koodo because Telus used to pull these stunts on me all the time.  What gives? 

I noticed that my bill for this month was $6 more than usual.  I logged checked the charges and the LD option of $3 for 2 phones on my account was added.  I did not request this option to be added to my account.  How do I request a refund? 

I wanted to pay a portion of my koodo phone tab but instead a request to payoff the remaining balance was sent. Usually when I pay my monthly bill through the self-serve platform, I  given an option to modify the amount of the payment bit this wasn't available for the koodo tab payment. Also, I was not given an option to enter any payment information.  As soon as I clicked on: I want to pay tab it's said my tab balance was 0. Will it be on my bill and why was I not given any options whatsoever?

Change credit number from M/C to Visa

电话套餐不对，从中国移动转号过来，每月35$12g流量➕2000国际通话（中国内地➕香港），转过来时候说是免费到4月30日！今天收到账单国内通话要求付费260$

Can I pay my bill in person in cash?

I need to talk with a live person  regarding how to minimize by bills to the few calls I make to Washington state  

Hi I got a confirmation of 50% off my plan and 10/24 off in my phone tab as an employee of Bestbuy Mobile. But in my first bill I don’t see the 10/24 credit smh. Do I need to reapply for EPP discount?

May I please receive a call from a Koodo rep. Thanks. 

Hi,I would like to know if I can receive calls/text to my Canadian phone number while staying in Spain free or charge.Can I also sent text messages to my Canadian phone number while staying in Spain for free? Thanks!

I have the Shock-Free Data plan on my phone but I was charged $0.30 on my last bill with an exclamation point.  Can someone tell me how one gets this extra charge when I am expecting the data to be paused once the limit is reached, $0.30 is nothing this time but don’t want a shock in the future (as of many other horror stories I’ve heard).

I am trying to do taxes but am missing cell phone bills from my now close Koodo account. is there anyway to get copies of last year’s bills without a self serve account?

Hi,My husband, father and I are all switching our service from Rogers to Koodo. With Rogers, we are all on one single account. We would like to remain on one account at Koodo. I just purchased one SIM card (because I wasn’t able to add more than one SIM card to the cart at a time). I’m wondering how to add the two additional SIM cards I need to purchase to the same account?We will all be doing the bring your own device option if that makes any difference.