Billing & Payments

My tab is $0 and they are still taking off $20.00 why and how can I get this corrected

Koodo's billing is working hard to make up charges to stick on my account. Some examples from the past 12 months:April 2021 - Charged $21.70 for calls within Canada. I'm on an unlimited Canadian calling plan. WTF?March 2022 - Somehow a "$3 1000min International LD Add-on” was added to my account. Charged for 3 months before I noticed it. Did not get any email notification there was any change to my account when this was added, makes it even more suspicious.  May 2022 - One of our phones started "roaming" in the US when on a ferry from Vancouver to Victoria, $11 charged.That's $41.70 in the past 12 months of phantom charges, is anyone else experiencing this many incorrect charges being added to their account? I’m on a budget carrier to keep costs down and this is doing the opposite. 

Hello,I paid off my tab balance on my final bill and noticed a charge of around $200 called a Tab Bonus Debit Cancellation. This was in addition to the $400 remaining on my tab. Can someone shed some light on this for me? I wasn't expecting a bill this large upon cancelling. Thanks,Andrew

I switched from Koodo to Telus and I have a credit on my Koodo account, how do I get reimbursed?

Has anyone had this issue before? I signed up for Pre authorized payments so there was no chance of me missing my bill, but the last 2 months I’ve been over charged. Last month I was charged an extra $50 (which became a credit on my next bill), but then this month the took out an extra $120, so now I have that as a credit on my bill. I’m fine to leave it as a credit, but I can’t really afford to have these extra charges on my credit card. This only started last month, but I’m wondering if I should call Koodo or maybe cancel the Pre authorization?Thanks everyone!

I have 2 line on one account. Can I pay each line with separate credit card.  

Beware of Scammers About 20 mins after I scheduled a callback from Koodo I received this text from well not sure who it is fromTELUS-Mobility@notification.info Subj: 27-05-2022Reff# 6099723myTELUS Update: An overcharge was recentIy noticed on your account. Due to the biIIing error, we've issued you a refund of $126.97 via INTERAC e-Transfer. To cIaim visit: https://bit.ly/3wWE1Q7

I added UL long distance minutes (US) which is $15 and it’s described in my bill as partial charges. Why am I getting charged an additional $15 for an add on charge? I only added long distance. 

My Koodo bill has a charge for $13 extra dollars mid-day, however I didn’t exceed my data allotment. Snapshot below. I did change my plan the day prior to a plan with more data (4GB>>8GB), however I wasn’t near 4GB prior to the change. I read the FAQ about prorated charges after plan changes, but this shows up as a data usage charge which seems unusual. Can you please explain what the extra charge is for? Thanks in advance for your input.  

Okay so i’ve been having this problem with Koodo for months now and it’s really irritating cause i can only get limited help from them online and abroad. I left Canada a few months ago and before my travel date i went to one of their branches, made sure i had payed all my bills and set pre-authorized payments for future bills, and i can see koodo’s bills being payed automatically every month ! . Now a while after i left the country, I started getting emails from koodo saying i have past due payment ? And i couldn’t understand where from. It’s been 3 months now and they’re still sending me emails saying i have a past due amount of 156 CAD, when i go to self serve and check my account history I can’t find where to pay this and it’s still not making any sense to me ??!!!!! Cuz i thought i payed everything already ! 

I need to access phone records for a time period almost two years ago. How can I do that?

I’m wondering whether anyone else has had a similar issue with international roaming.  I travelled to Anguilla and tried making a phone call, but everytime I tried, I got a message saying I’m not allowed to make the call.  I got charged for roaming, but wasn’t actually able to make any phone calls.

I moved from BC to AB. And I don't want to change my phone number. Then the taxes still same with BC? If I want to pay only AB taxes, do I need to change my phone number?

My past 2 bills have increased by $3. I am seeing that I was charged $3 in add-ons. I never agreed to any add-ons. In addition, they're saying they're international add-on charges. I was in Europe during the last billing period but never used my Canadian SIM. So I don't understand where these charges are coming from and how I can be billed. I would like to dispute them but can't seem to find a way to do so. The chat bot doesn't understand and I can't find anything else but this community. Any help would be greatly appreciated as I don't want to continue to pay for add-ons I never agreed to and haven't been using. 

Hello guys! just got my sim few days back but the bill shows April 20(almost 20 days off). The help chat is extremely annoying with that auto responses. Anyone has insight as to how the billing works?

Tomorrow I’m attending a Koodo location to remove my friend from my phone plan. The objective is for her to possess her own account and I will be free of keeping track of roaming and overages, etc.  QUESTION: will the new account be from THAT DATE forward, meaning she’ll still need to send me money for her share, or will it be possible for charges from the previous 21 billing days be transferred also? (There’s a falling out so I’m hopeful the latter)

I just vented. I’ll wait for their call back…

There is another question about getting phone records from May to November which would have been helpful, but I need to access my phone records from 2017. Anyone have any ideas? Short of me going straight to the government? 

Hi want to cancel my plan but am overseas so no call-back is possible and I don’t have Facebook to talk to the social team as the chat bot suggests.  

I am trying to pay the bill in the TD app my adding Koodo Mobile as the payee, however my account number is 14 digit and it is expecting a 8 digit account number and not allowing me to add the payee.However there is an option in the payee as Koodo(Formerly PC Mobile) which allows me to add the 14 digit account number.

How do I download a detailed breakdown of a PAST bill?Thank you. 

Am being billed for additional data usage as if I did not have “easy roam” among my add-ons.  Yet I had it right from the beginning, put there by the selling agent already!!!  When I asked the Koodo agent who called to help to settle the problem, he assured me that I would NOT be billed over $100 but at the rate $12 as prescribed in my contract (for data usage I had no part in).  But that is another story: how could I spend over 100MB in 2 days not even knowing who called me?

I just received a bill with a charge for overages in airtime minutes. It seems like some toll free calls to CRA where I was on hold for long periods has put me over my limit, resulting in charges on subsequent calls made during the billing cycle. Are toll free calls supposed to be included?

Coulda swore in Feb I checked and it said I had $20 remaining. Then in March, for certain it said $20 remaining. Now, bill paid days ago, it shows that I still owe $20 on my Tab balance. ???

Hello, I want to speak with an agent of Koodo, since I am being overcharged for easy roaming for 2 consecutives months.I am currently outside Canada but I am not texting/calling etc…I just don't understand why am I being charged for, can someone please explain and help me?Thanking you in anticipation. Kind regards P