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Billing & Payments

All discussions about Koodo billing and payments.

1,087 Topics
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iammeliaskhanBeginner

asked in Billing & Payments

Retail EPP BestBuy

Hi I got a confirmation of 50% off my plan and 10/24 off in my phone tab as an employee of Bestbuy Mobile. But in my first bill I don’t see the 10/24 credit smh. Do I need to reapply for EPP discount?

6822

2 years ago

Virgil ColeBeginner

asked in Billing & Payments

Koodo account has been deactivated and there's a credit balance remaining

May I please receive a call from a Koodo rep. Thanks.

5362

2 years ago

erin.roblinBeginner

asked in Billing & Payments

Receiving Calls/Texts while not in Canada

Hi,I would like to know if I can receive calls/text to my Canadian phone number while staying in Spain free or charge.Can I also sent text messages to my Canadian phone number while staying in Spain for free? Thanks!

3734

2 years ago

SedorFamBeginner

asked in Billing & Payments

Data and SmS charge with Shock-Free Data

I have the Shock-Free Data plan on my phone but I was charged $0.30 on my last bill with an exclamation point. Can someone tell me how one gets this extra charge when I am expecting the data to be paused once the limit is reached, $0.30 is nothing this time but don’t want a shock in the future (as of many other horror stories I’ve heard).

1333

2 years ago

Sheena OmanBeginner

asked in Billing & Payments

Accessing bills after account is closed

I am trying to do taxes but am missing cell phone bills from my now close Koodo account. is there anyway to get copies of last year’s bills without a self serve account?

5422

2 years ago

arobillardBeginner

asked in Billing & Payments

New user needing multiple lines

Hi,My husband, father and I are all switching our service from Rogers to Koodo. With Rogers, we are all on one single account. We would like to remain on one account at Koodo. I just purchased one SIM card (because I wasn’t able to add more than one SIM card to the cart at a time). I’m wondering how to add the two additional SIM cards I need to purchase to the same account?We will all be doing the bring your own device option if that makes any difference.

28483

2 years ago

SadianoBeginner

posted in Billing & Payments

Unable to add my cibc visa for pre auth payments.

Hi everyone, I was trying to add my visa card but it was saying “an error occurred” but then I tried with a amex card and it worked, My CIBC visa is my main card and I wanted Koodoo to charge that card. What can I do to solve this issue, thank you

3216

2 years ago

paulajBeginner

asked in Billing & Payments

First Bill

I just started my Koodo service on March 1st, but I got a text message for a bill today (the 12th). I’m being charged full amounts for service from March 1-9, is this normal? Like this bill is a lot more than I expected and I’m not too happy about it.

4865

2 years ago

MissiBeginner

asked in Billing & Payments

cancel phone and account

Hi there i want to pay my tab and cancel my account so how can i do that

10552

2 years ago

KoodousernameAll-Star

asked in Billing & Payments

long distance

Can I text to someone from another country vacationing in Canada without being chargedclong distance?

1153

2 years ago

Tishie1Connector

asked in Billing & Payments

why was I charged 1.5 months for 2 weeks with koodo?

I just started with koodo 2 weeks ago. They charged me for 1.5 months!!!!I going back to public mobile because they are cheaper. But I have lost 1.5 months of money to koodo!! When should I switch so I lose as little as possible?

863

2 years ago

cptjBeginner

asked in Billing & Payments

payment through bank due date.

hi, I've paid my bill through the bank account (pay now option, not with the pre-authorised payment).However, it kept showing the amount I have to pay and I assume I need to give a couple of days till the payment is processed. Does the “Tell us you've paid this balance” option only show after the due date? cuz I currently can not see it. How long does it normally take til the koodo receives and confirms my payment? (my due date is in 3 days)Thank you

1851

2 years ago

sidgConnector

asked in Billing & Payments

Paying bill from outside Canada

I closed my Koodo postpaid account last month and relocated out of Canada. I closed my Koodo account and was told a final bill would be generated with the final amount due. I have now received this bill, but am unable to pay using my international credit card. The billing address on my account is Canadian and hence is not matching with the credit card information I am providing. How can I settle this final bill?

3162

2 years ago

wolffromhellBeginner

asked in Billing & Payments

about my bill [plan]

my Account number: xxxxxxxi was $35 5GB Unltd min Plan SFD for a while, however, today’s bill turned to $40 5GB Unltd min Plan SFDI did not receive any message or infors before, I wonder why, who changed my plan, give me a reason,thanks

3854

2 years ago

Shane KimAdvocate

asked in Billing & Payments

About Bill

Hello. I have to pay bill is little bit go up. Until last month 52.03 but this month 54.25I’ve been paying at a fixed cost so far. I just wondering why it went up.

752

2 years ago

aangan shuklaBeginner

asked in Billing & Payments

Wrong Tax charges in the Bill

Hello,I recently moved to Calgary from Toronto. I changed my Sim card with a local store here in Calgary with my Alberta ID. In my bill I am still charged with Ontario HST 13%. I have kept my Toronto number. I should be paying GST and not HST. Why tax amount is based on the area code? I no longer live there in Toronto and I have updated my address with Koodo too. I do not understand the reason behind this. You can not keep your number if you change the provinces. Is changing the number the only solution left with me?

4551

2 years ago

geekybanditBeginner

asked in Billing & Payments

Pre authorized payments (Debit Card)

I’m new to Koodo. I just received my first E-bill on February 19. I have it setup for pre-authorized payments to be taken out of my debit card. When exactly will Koodo pay my E-bill?

8563

2 years ago

DimpledbeautyBeginner

asked in Billing & Payments

temporary suspension of billing

Hello,I am presently staying in India and would like to temporarily close my account. How can I do so? I tried to speak with a rep but no help so need some guidance upon my issue.

8403

2 years ago

1234Koodo1234Beginner

asked in Billing & Payments

Phone is blocked due to not paying but i have paid and i cant call the help line

I paid my 350 dollar bill and yet my service has been cancel by koodo with out any notification. I have been trying for months to organize a call back and no one has helped me. I have been paying way too much to be dealing with such horrible service. If I cannot have a solution today, I will cancel. Could someone please help me find a way to get my service back.

3995

2 years ago

lee001Beginner

asked in Billing & Payments

my bill is negative(I did cancel the koodo account)

I canceled my account because i left the countryand the bill is negative value,so I put auto payment(I searched on this pages so someone recommend the set auto payment) but a month later,bill still have same negative amount for billand I can not get a call from koodo because I am not in canadawhat can i do???

28674

2 years ago

Abdullah2003Connector

asked in Billing & Payments

Pre authorized debit bank payments.

Hi,I set up pre authorized payments on my debit card chequing account, every month I transfer some money from my savings to cover the phone bill. I forgot to do that this month, first time it happened, and my bill on self serve says that it still got paid. How is that possible? Is it going to take a couple of days for Koodo to realize that they didn’t get their payment? I’m ready to pay my bill now.thank you

5106

2 years ago

jhenleyBeginner

asked in Billing & Payments

Question about 2nd line

I added a line to my account, but we want to pay our bills separately on our own credit cards, Is this possible and how do I set it up?

6972

2 years ago

AdamVoightBeginner

asked in Billing & Payments

I want to cancel my account

6421

2 years ago

Jordan HardyAdvocate

asked in Billing & Payments

Carrier Direct billing not working with Google Play Store?

Hi,I was wondering why Carrier Direct billing doesn’t work with Google Play Store but works just fine with Microsoft? Don’t tell me Koodo doesn’t support it either cause I used to use it with Play store all the time but now the option is no longer there. I know I have premium content enabled cause I pay for Xbox Game Pass with my Koodo account and I also use my account to pay for MS Office. What’s going on? I’ve tried everything that Google has suggested as well to no avail. Thanks,Jordan

1561

2 years ago

NadiaVBeginner

asked in Billing & Payments

Unauthorized pre-authorized payments (How to remove pre-authorized payments)

I did a one time payment on my credit card and now Koodo thinks I authorized monthly credit card payment. But I did not! I looked everywhere on my account and profile and nothing indicates that any pre-authorization has been granted. I want my card removed from the system so I can pay my bills through my bank like I used to. How do I get my card removed from the system??? Nadia

6768

2 years ago

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