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Billing & Payments

All discussions about Koodo billing and payments.

1,211 Topics
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LuccinmtBeginner

asked in Billing & Payments

How can I change my address

I need to update the address on my account

1 year ago

PyreightBeginner

asked in Billing & Payments

Additional stream+ charge on bill

Hello,I signed up for stream+ in September and I have been charged twice for the service. My stream+ wasn’t working initially but someone from Koodo corrected it. When I look at extra charges there seems to be several stream+ reversals but one of the charges still remains.I would like it corrected.Thank you

1 year ago

BkatBeginner

asked in Billing & Payments

Where can I find my payment arrangement

I had set up a payment arrangement for my bill. I just logged into my account and seen my balance, and the notice of having to pay my bill by October 4th or else disconnection. I can't find anything on my account about the arrangement. I received an email after I completed it, explaining the details of the arrangement and there were no other emails stating that my arrangements had been denied. Will the disconnect warning continue to show if arrangement has been made?

1 year ago

ChickenBeginner

asked in Billing & Payments

FAKE TEXT MESSAGE

I received a text stating that Customer support has sent a payment via e transfer having encountered technical difficulties while crediting an overpayment...visit http://bit.ly/Gfh03h3g to accept transfer

1 year ago

Cody_73Beginner

asked in Billing & Payments

Questions regarding my Tab Balance.

Hey there. So, according to Koodo, as of last month, I had finished paying off my Tab Balance of $32 for an IPhone 11 I had upgraded to in October of 2020. However, I’ve noticed my most recent bill still has that usal tab charge of said $32. Isn’t your Tab Charge supposed to decrease when it hits $0? Just wondeering, and every time I try to use Assist so I can get in touch with a sales rep, it tells me they’re too busy and gives me the run-around. I just want clarity on this issue.

1 year ago

Jay JamesBeginner

asked in Billing & Payments

payment

Do u guy's accept cash as an monthly payment on a finance phone

1 year ago

YanaDeeConnector

asked in Billing & Payments

Jc001Beginner

asked in Billing & Payments

closure of account and refund

Hi, I would like to know if the balance of my closed account will be refunded? My no. was ported out last week.

1 year ago

Anon777Connector

asked in Billing & Payments

telus | koodo mobility overcharge center?

Hi everyone. This to my knowledge was not a scam as I've seen looking things up online but I have a credit with my cell coverage for apparently being overcharged. It comes with a reference number and an amount but the link that was sent only worked once and now that I'm trying to redeem it the page is unavailable. Everywhere I've seen for telus | koodo does not have this type of center. Any advice on if I actually have a lil under 200$ waiting for me? Sincerely Anon

1 year ago

Louis BennettBeginner

asked in Billing & Payments

how can i pay off my overdue balance with a UK debit card?

Due to various reasons and me not living in Canada anymore I am unable to pay my overdue balance or cancel my account. Is there any way I can speak to a human or pay off my balance using a British bank card?I have more than enough to pay it but just cannot find any way to do so and they are also threatening it being passed onto a collection agency which I don't want to happen as I may return to Canada at some point.

1 year ago

INSEON NABeginner

asked in Billing & Payments

my phone is not working now.

hello.Normally my bill cycle 25th to next month 24th.today is 25th.but i still can’t use my phone without data.i bill paid already and then i got a massage last wendesday.it says , “you’ve reached your $200 credit card.” but i don’t understand what it does mean.i want check my the bill of this month and what happend to me.

1 year ago

Ian220Beginner

asked in Billing & Payments

Data overages from Fiona

I am currently in nova Scotia and will be expecting to not have power until at least the 28th. I received no text about being allowed to go over my data usage without charge but I've been hearing that you can do that, will I be charged if I go over? I need to know, I cannot afford to pay to get extra data but require it for work.

1 year ago

yhouyang02Beginner

asked in Billing & Payments

Partial changes on my first bill

*Typo on the question title - should be “partial charges” I transferred to Koodo this month and just received my first bill. There is a partial charge$60 20GB UL Can min SFD (4G Speed) (Sep 14 To Sep 21) - $16.00on my bill. I beieve that I have paid this fee when I was opening my Koodo account in-person in a store, along with the SIM card fee. Am I being re-charegd? Or is this another possible fee?

1 year ago

AribaBeginner

asked in Billing & Payments

Bill payment through International credit card

Hi, I am trying to pay my first due bill through my International credit card. Whenever I am doing it a message appears saying “error occurred”. What should I do?

1 year ago

LumBeginner

asked in Billing & Payments

event charge

There is a charge on my latest phone bill for $14.99 for an “event” itemized ccsupport.biz. We have no idea what this is, and it appears to be impossible to talk to anyone from Koodo. Any idea what this might be for?

1 year ago

AmandaD88Beginner

asked in Billing & Payments

easy Roam charges did not use

Hi, I am wondering how can I get a charge reversed. I am currently in the USA and got my bill. I used Easy Roam for 2 days but I am being charged for three days. I do not want to turn on my phone to call Koodo…. can I request support through social media?

1 year ago

ConnomarBeginner

asked in Billing & Payments

INCORRECT AIRTIME CHARGE

I have unlimited minutes and I was billed $28 for airtime. How do I get this refunded, does anyone know how to talk to a human at Koodo without having to wait two days?

1 year ago

Kvl6Beginner

asked in Billing & Payments

is paymybill@koodo.com legit?

I keep getting an email about paying a balance . But I don’t recognize the account number. It’s from this email. Can anyone help?

1 year ago

Apryl123Beginner

asked in Billing & Payments

What is TAB Bonus Balace? Paying off tab.

$462 how much I have left to pay off my phone. $33 a month is how much my phone costing me.14 months remainingTab Bonus balance:−$58.30. <--- what is this?Tab Bonus reduction: $4.49 / month <--- If I pay off my phone is it just $462? What does the $58.30 ? Do I lose $58.30 for paying off my phone at $462? Do I lose $4.49 a month off the cost of my monthly phone plan? Thanks

1 year ago

ryleyao7Beginner

asked in Billing & Payments

I sent money to the wrong Koodo Account Number.

Hi there I just seen the email saying my account was disconnected, I lost my phone and sim card back in March and have been unemployed up until last month so I haven't been able to get a new one hooked up yet but I tried to pay off what I owe Koodo yesterday but I accidentally sent it to the wrong Koodo account number. I already had one saved in my payee list on my online banking and I sent it to that one. I signed in to my Koodo account afterwards and noticed that it was telling me to send the money to a different account number. (I assume the account number changed when my account got disconnected?) What can I do about this? Are you guys able to transfer it over to the proper account number? It was a very significant amount, $673.94 so I either need it transferred to the right account number or refunded so I can pay it to the right account number.

1 year ago

Brittany LynneBeginner

asked in Billing & Payments

Can i transfer the contract terms of my second line to my first (out of contract)

I got a second line for my ex boyfriend (silly, I know). We broke up and he does not use the number however I signed a two-year contract (just over one year remaining). I no longer have a contract for my original line but have been using month-to-month services for a long time. Can I transfer the terms of his contract to mine? If so, can I keep my number?

1 year ago

Liu JingBeginner

asked in Billing & Payments

How to pay my bill without a canadian credit car?

I just came to Victoria several days ago. I got a Koodo telephone card yesterday. When I want to prepay the bill online, the system told me that I have to have a Canadian credit card. Can I repay my bill in a Koodo store? Thanks.

1 year ago

GammaRTBeginner

asked in Billing & Payments

Incorrectly charged roamimg in the USA.

I am trying to contact a real person in customer service to correct a roaming fee of $10 charged to me while in the USA for 4 days. Unable to schedule a call back with the Self Serve assistance, it just said agents are busy to call back now, then nothing, no option to actually schedule a date & time?? Calling the toll free number basically just refer me back to the Self Serve, then hung up.Any other suggestion on how to correct this with someone at Koodo??FYI: my phone was put in Flight Mode at Pearson before departure and remained in this mode until I returned 4 days later. My Data Roaming is turned off - all the time. The data usage on my account confirms this.

1 year ago

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