I did a one time payment on my credit card and now Koodo thinks I authorized monthly credit card payment. But I did not! I looked everywhere on my account and profile and nothing indicates that any pre-authorization has been granted. I want my card removed from the system so I can pay my bills through my bank like I used to.
How do I get my card removed from the system???
Nadia
Best answer by Allan M
View original
+4
If you have it setup you'll see this as soon as you login. Just click "manage payments" then click remove.
So you’re saying that you never added your credit cxard as a payment method, and when you click on manage payments, it doesn’t show your credit card details? You should be able to hit manage and add your bank too.
+4
Dear Bernard,
That is exactly my problem. There is nothing set up to manage or remove!!!!! Pre-authorized payment is NOT set up and doesn't show at all. However, you charge my credit card every month.
As a Koodo rep, can you see anything in the background? I want this removed
thanks
Nadia
+4
Dear Bernard,
That is exactly my problem. There is nothing set up to manage or remove!!!!! Pre-authorized payment is NOT set up and doesn't show at all. However, you charge my credit card every month.
As a Koodo rep, can you see anything in the background? I want this removed
thanks
Nadia
How many months have you seen koodo charge your card automatically?
It’s also possible to setup automatic payments with your bank online. That could be where you had set it up for automatic payments if you see it happening monthly.
Thanks Goran, that is what happened but I don't remember setting that up.
Thanks
Nadia
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