Skip to main content
Koodo Community
Community

Billing & Payments

All discussions about Koodo billing and payments.

  • 1,071 Topics
  • 4,024 Replies
1065 Topics
S
SimonMTLConnector
asked in Billing & Payments
I was charged for EasyRoam, would like a refund

Hi, it’s the first time I try to get customer service with Koodo, and I believe we need to post in the community to get an answer? The chat service is a bot and no person interacted with me, so here goes. I was charged for EasyRoam for 3 days while in the US, yet the cellular icon was closed on my phone (as it usually is since I only have 250 Mb of data per month), and it was in airplane mode. Absolutely nothing was triggered (no SMS, no calls). On the bill, there is no indication that anything was done during those 3 days with the cell, other than the 3 days of EasyRoam added to the 15$/mo bill. It’s excessive to say the least. How do I get a CR rep to remove these charges? Thanks for any help! Simon.

104128
D
Mm.97
Mm.97Beginner
asked in Billing & Payments
how to pay bill without old account details

I was with Koodo briefly, years ago. I don't remember my koodo phone number or account number. I got a credit report and realized I somehow have $6 owing to Koodo that went to a collections agency and has tanked my credit score. I need to figure out how to pay Koodo that $6, but when I can't find any of my old account details, I don't know how to go about it. Where should I start?

761
Dinh
B
Becca2022Beginner
asked in Billing & Payments
bill

I have not been late on a bill before if I am three days late on a bill will they cut my service it is due Tuesday I will be paying Friday thanks in advance

1491
G
A
arikBeginner
asked in Billing & Payments
can i move my payment date back

hi, my name is jamila siddika and i want to move my payment date back by tomorrow if possible for insufficient funds in my bank account thanks.

401
G
M
malubayBeginner
asked in Billing & Payments
1 Minute Easy Roam

I would like to dispute my Easy Roam charge for July 15, 2023. I did head down to Point Roberts although I did make sure I was not taking any calls and turned my data off. Quite upset about this charge as I will be using Easy Roam in a few days for about 4 days and this additional charge for it looks like 1 minute on July 15, 2023 seems like a huge waste. Is there any way I can dispute this?

762
M
T
TswBeginner
asked in Billing & Payments
why am i getting charged for data i dont use?

I have wifi at work and home but yet I got charged 40$ for data. How do I dispute this?

251
M
J
John JonesBeginner
asked in Billing & Payments
Account

My account says -$2.38. I'm assuming that is an overpayment ?

572
J
J
JimibolaBeginner
asked in Billing & Payments
Unable to make payment to reactivate my account

Hello, I have been using koodo for the past three months. My bill is due today and my account has been suspended. I have been trying to make payment with my debit card which is what I have always used but now it keeps saying ‘’Something went wrong’’

964
J
J
JillyIdrisBeginner
asked in Billing & Payments
How do I get a refund checque mailed to me now that I have closed my account

I cancelled my account and now I have a credit on it. How do I go about getting that mailed to me? I was not set up for automatic billing.

1031
D
B
Bella GracieConnector
asked in Billing & Payments
self serve customer that changed plan and charged in full for old and new plan

Hi All - I am a self-serve prepaid customer (with a bring my own device plan) and had just been charged my monthly amount on my credit card. Three days after making this full payment, Koodo offered a time limited service upgrade. I chose to do the upgrade and when I did, I was charged the full amount, even though I had just paid for the full amount of my old services. This happened a couple of months ago and there has been no prorated refund under my previous plan. Please tell me there is some way to get a refund after being charged full price after only using 3 days out of the month. Thanks.

1172
B
J
jacks_yuiBeginner
asked in Billing & Payments
Help needed from overseas

Hi I am now currently living overseas and have been trying to contact Koodo through email explaining my situation. However, the email could not be delivered as the mailbox (paymybill@koodo.com) was full. I could not book a call session through Koodo assist as well as it says international phone calls are not supported. What should I do?

2137
Dinh
A
andromedusoloConnector
asked in Billing & Payments
Minutes show calls made from my own phone number to myself?

Hello! I was checking out my bill as I’m out of the country right now and in the USA and I’ve been trying to stay diligent about avoiding excessive fees. I’ve been moderately successful, except with one thing. My minutes show me a handful of calls being made from my own phone number, apparently originating from and being received in the USA. The receiving part obviously makes sense, but I didn’t make calls those days, and I certainly didn’t call myself. I checked my voicemail just now, and there were a couple in there, but they were old and didn’t have any numbers associated with the numbers given in my minutes info. What are these phone calls? I’d like to know because they are $1.60 per each one that I’m not making. It racks up!

4873
D
J
jem2006Connector
asked in Billing & Payments
Changing Pre-Authorized Payments

I currently have pre-authorized payments set up on my account. I want to change the amount I am paying but when checking my account I only see the option to set up new payments and cannot locate where I can just make the change to the current payment amounts. My concern is that if I set up a new pre-authorized payment amount is that both amounts will be paid. Any suggestions and help is appreciated. Thank you.

5327
J
U
User2023Connector
asked in Billing & Payments
Payments Not Taken - Bill Sent to Collections

I have been a Koodo customer for several years and for the last 10 months I have had my account on a seasonal hold since my family moved out of country. Due to this, I have not been using the Koodo Self Service portal since I had no reason to. We are now preparing to move back to Canada and have been working with a mortgage broker. Today we were informed that we have an outstanding bill of over $600 with Koodo going back to when we first moved away. The issue I have is that my account has automatic payments setup with my credit card, which has not changed. Koodo never tried to take a payment in the last 10 months, meaning that all the seasonal hold charges on top of final bill from last year have accumulating and getting late charges added onto them. My wife’s Koodo account has not had any issues as the payments have been coming out regularly without issue. I contacted my bank and there confirmed that there is no issue with my card and that Koodo has not attempted to take payment in th

3659
D
D
DIKOSTUKConnector
asked in Billing & Payments
Billed for cancellation of an account not created

When setting up my first account, the service agent was not able to get it to work. On a second try he was able to set up the account. However I have received two bills. The first is the normal bill I expected. But I also received a second bill for a disconnection charge for the first failed attempt. How do I get Koodo to remove this second charge that I am not responsible for.

525
D
B
boaboa1234Organizer
asked in Billing & Payments
Charged after Cancelling Plan

I was charged $1,330.91 after cancelling my plan with Koodo. I have no tab leftover and I payed my last months bill already. Would like to get that resolved.

1215
Allan M
S
SecondaryBeginner
asked in Billing & Payments
Primary stopped paying

We have a family plan. The primary user stopped paying the bill. How do we get a new account if only the primary has access?

724
Allan M
J
JoJo00Beginner
asked in Billing & Payments
Sim Card Cancellation

Does anyone know the correct number I could call from Australia or do you know any other ways that I could cancel my Canadian sim card from my end. I've tried to call the *611 voicemail system and using the self serve to pay for my first bill but they only accept Canadian credit cards so I got charged for an extra month. I'm scared that the bill will keep on adding up. It would honestly be really great if someone could help me out.

2572
J
C
crab987Connector
asked in Billing & Payments
When does new account become active?

As a new subscriber to Koodo, when I purchase new plan (BYOD) online, when is that account become active? I have to wait for new SIM to arrive. Then I have to port my number from current provider. Is time ticking from the original purchase, or from the first time SIM is activated, or once number becomes active on Koodo?

3393
Dinh
B
BragiBeginner
asked in Billing & Payments
Why should I being charged for Easy Roam when receiving international call by Bank?

My credit card was scammed during my trip to other country and I had to freeze my credit card account. The bank needed to confirm my identity so they had to call my number. Then I noticed that I was charged for Easy Roam. Why should I be charged AS A VICTIM IN A SCAM?

1033
G
C
Cathy HuestonBeginner
asked in Billing & Payments
trying to join online but I don’t have a phone number

I am trying to join Koodo online. I have a phone but I don’t have a phone number to enter. I can’t proceed just entering my email. What do I do?

361
Dinh
S
StevenT33Connector
asked in Billing & Payments
How to change address after cancel the koodo service for negative bill

I canceled the koodo service and received negative value bill while the address was no longer valid for me. Just wondering if I can change to address to get the cheque for refund. Thank you!

591
D
G
Gab84Beginner
posted in Billing & Payments
my tax exemption been approved and...

Good day, I just found out my tax exemption has been approved, however I've been a koodo customer since 2019 and I've been paying taxes ever since then, will my tax be credited through my koodo account? Thanks Gabriel

481
Allan M
A
aaronhCoach
asked in Billing & Payments
How to see current roaming charges

I have been in Mexico for a week, I’ve turned off data roaming. I have not enabled easy roam (I don’t want it). It’s my understanding that receiving texts is no-charge. Anything outbound is charged (or answering a voice call) how can I confirm there aren’t any unexpected roaming charges being accumulated? I don’t see anything in my account for “current usage” (which is expected) - I just want to confirm that there won’t be some huge surprise next billing cycle.

88016
A
J
JordanOJBeginner
posted in Billing & Payments
Refer-a-friend wait time

Just wondering what the average wait time for the refer a friend credit to kick in is. I've only been with Koodo a month and used my friend's referral, and I know it says 4 to 8 weeks to confirm in the fine print. That seems like a long time though... What are other people's experience with the referral program? When I started creating this post it showed me a similar post where it said the person was 3 months in and still waiting. I haven't even received confirmation that the refer-a-friend application was approved yet.

1691
M

Leaderboard

Popular Tags

Terms & Conditions
Koodo Community