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Billing & Payments

All discussions about Koodo billing and payments.

1,157 Topics
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JenniferSBeginner

asked in Billing & Payments

Roaming charges did not leave country

My recent bill includes $28 for roaming when I did not leave the country. I reached out to support 24 hours ago and have not received a response.

203

1 year ago

ccccccchristianBeginner

asked in Billing & Payments

1 Day late on payment due to pre-authorize payments not setup

I’m a day late on my bill payment because it was my understanding that Koodo setup pre-authorized bill payments for me when I switched to Koodo, just like how it’s competitors do so.Is this going to be affected on my credit report and will I be charged a fee for this or is there a buffer?

1453

1 year ago

nanniBeginner

asked in Billing & Payments

Internation phone Charges

Hello,I made some phone calls while in the UK to my insurance company in Canada and received some significant charges that I thought were covered under easy roamIs any able to let me know why ?Thanks

1522

1 year ago

delmOrganizer

asked in Billing & Payments

Long Distance charges for local calls to US with Perk

I selected as free perk the option of local calls to USA, however I have been charge for those calls as “Easy Roam”. Your support is appreciated

786

1 year ago

NdgConnector

asked in Billing & Payments

Charged activation when i was told it was waived

How do I get my bill adjusted 3/4 of us have been charged the activation fee when we were told that it was waived.

1037

1 year ago

Barnsey2023Beginner

asked in Billing & Payments

paying tab bonus if moving to another carrier

If I still have 2 months of tab bonus to 'pay' and I want to move to another phone company, how do I pay the tab bonus off? I have already paid off the tab

431

1 year ago

ThinhBeginner

asked in Billing & Payments

Prepay monthly phone charges for 6 months

Is it possible to pay in cash for 6 months in advance of a monthly charge for a phone plan?

664

1 year ago

Steve GillettBeginner

asked in Billing & Payments

how do i have someone contact me about transferring my phone and account to another person

please have someone contact

251

1 year ago

Keith KellerBeginner

asked in Billing & Payments

I am new to WhatsApp and would like to know whether I incur Koodo charges when using the app to make international phone calls on my Koodo phone

3843

1 year ago

ReetBeginner

asked in Billing & Payments

bill

koodo charged 865 dollars me for calling overseas without letting me know that they're gonna charge me for that because I thought that's included in my pack. What can we do now to get that money back from company?

1083

1 year ago

AliRayeBeginner

asked in Billing & Payments

roaming disabled on phone yet charged 2 days of easy roam

I was charged $28 for two days use of easy roam even though my phone has roaming disabled. Further to this, I got a text from koodoo a couple of months ago alerting me to a change made on my account that allowed extra charges to be incurred. I did not make or authorize that change. I am the sole user of this account. I’ve finally worked out today where I needed to go to change that setting back (I’d looked when I first got the notification but couldn’t find it) so you can no longer charge me for easy roam but I’m extremely disappointed it was turned on without my authority in the first place. Reviewing previous responses in this forum, it looks like you’re charging me $28 for text messages. Please advise the cost of actually sending these texts without easy roam which I didn’t sign up for. How can someone even send text messages when data roaming is turned off???

801

1 year ago

Jennyesr.gerBeginner

asked in Billing & Payments

Receive refund

I recently cancelled my monthly Koodo plan and I am supposed to get some of my money back. My balance/ bill shows -$18,84 but when I enter my payment information the transaction never goes through. Why is that?

691

1 year ago

Pigteam1Organizer

asked in Billing & Payments

How can i check the Tab balance.

On my account, it show $0 balance.And i have data plan only. so how can i set up the call back function?I can not receive phone call on my number. Thank you.

2452

1 year ago

LorettiBeginner

asked in Billing & Payments

International Roaming

I'm traveling in Brazil for a while, and as far as I know, Koodo doesn't charge for international incoming SMS, such as SMS coming from Canada. I made sure to disable data and roaming, but I am still being charged daily fees for international roaming, each time I get an SMS.

471

1 year ago

IntrinizBeginner

asked in Billing & Payments

Billing issues

So I was signed up for pre-authorized payments from my bank account. Over the past few months, these payments came out at totally random times of the month. One was June 30th, the next was August 2nd, and then the third was August 30th. There's is no way of knowing when these payments will come out, and because I had two come out in August I ended up not having enough money in my account, and therefore the payment bounced. This landed me with a $40 NSF fee from my bank, and a late fee from Koodo. I scheduled a callback so I could ask why these payments come out so randomly, and also ask if Koodo was going to charge me their own NSF fee. The first callback I scheduled just never happened. No one called me, and there's no other way to get ahold of someone. So I scheduled another callback, and this time got ahold of a rep. This rep told me that the system just randomly chooses when to take payments. I asked him how that's fair to customers, and how they were supposed to plan their money i

3683

1 year ago

TMack88Beginner

asked in Billing & Payments

Billing Details not loading

I’m posting a screenshot of a message that pops up every time I hit billing details for my account. I got a text telling me my bill is ready to go (my first bill) but can’t access my bill details. Weird thing is I also have my mothers account attached to my self serve before I even got my account. (That’s a whole other weird issue I’m having) but I can see the billing details for her account but when I try to load my account bill this is the message I get. (See photo) does anyone know what this means. Is it an issue on my end?

3453

1 year ago

JWongBeginner

asked in Billing & Payments

Dispute for Roaming

Here to complain that I am unsatisfied with Koodo’s customer service as I had called to dispute a roaming charge that I did not use. They proceeded to let me know that they see on their end 1 MB of usage which can due to background data leakage or anything unrelated to me. My roaming is off and they proceed to negotiate $1 credit from the $16 roaming charge. They refuse to refund me the charge when I have explicitly explained that I did not use it and my data roaming is off for my phone. I am disappointed that there was no one else she could direct me to dispute this rather but to take the minimal credit they kindly offered. This has happened to me from other service providers and they would immediately take off the charge as it is understandable. I would recommend everyone to not use Koodo as I am now force to pay for data that I did not use.

1031

1 year ago

DavidOrganizer

asked in Billing & Payments

trading in iphone with tab bonus

Hi, I got an iPhone 13 last Black Friday (~10 months ago) with a tab of $20 a month and tab bonus of $25 a month. I’m looking to continue Koodo service until at least the 2 year period (November 2024)if I pay off the tab balance now, can i trade in the phone to the Apple Store? While still having the tab bonus being paid off by Koodo over the next year and a bit

1354

1 year ago

dffdl3Beginner

asked in Billing & Payments

Koodo can't find my address

Hi all,I’ve tried searching the forum but can’t find a post that relates to my situation exactly.I’m trying to update my billing info and my current address can’t be found. Searching by postcode or street yields no result. This is not a new street - the street is old and is located in an old town. There are 6 houses on this street and none of them are searchable. It’s like the street doesn’t exist. I am not making any typos! Any help? Thanks

1214

1 year ago

Tao ZhuBeginner

asked in Billing & Payments

connection charge

When I opened my account, I was told that there was no connection charge, but unfortunately, I saw this charge in my bill. I also saw on the Internet that your online application does not have this fee, so why should I apply in the store? Please refund this connection charge to my account immediately.

531

1 year ago

naragamBeginner

asked in Billing & Payments

Black friday bill credits after plan change?

So I had the $65 50GB UL Can min SFD (4G Speed) $65.00 plan from Black Friday that came with a 24 month $20 credit, and in my finite wisdom, decided to change to the $65 75GB (5G speed) plan without checking with anyone if my credits would fall off, and now I can’t seem to figure it out where to check on my self service.The Facebook chat doesn’t seem to be responding today either.Would anyone know if my credits will fall off? And if so, any way to have my plan reverted or credits reinstated?

4117

1 year ago

Ramesh PonneriBeginner

asked in Billing & Payments

Question About my current Khoodo phone *** *** **34

I am going on vacation to my country India want to block my phone from sept 1st to October 31 st until I come back please call me at my phone number *** *** **34 to acknowledge my request

883

1 year ago

KVRBeginner

asked in Billing & Payments

Charged 117 in Koodo Airtime but I have unlimited Canada-Wide Minutes

I was charged 117 overage for calling minutes, but I have the unlimited Canada wide-calling on my plan and I have not left the country since I started my plan. Why was I incorrectly charged this amount? I need this to be resolved asap!!!

1363

1 year ago

DarBarConnector

asked in Billing & Payments

I was charged for 'roaming' but had roaming turned off

I turned off roaming before crossing the border into the USA - but was charged a roaming fee. How do I have the charge reversed:

1046

1 year ago

banosrBeginner

asked in Billing & Payments

Pay with international card for boarding Student

I have 2 lines for my daughters that are studying in Montreal and I returned to Mexico. Now I am unable to pay the bill because my credit cards are international. I understand that I might be able to register my card but I am unable to find where or to schedule a call back since they can't call international phones.I have read of many costumers with similar problems and no one has been able to give a usable answer.Is there a way to talk or chat with a Koodo representative?

422

1 year ago

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