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Question

Airtime charge but I never used it, and also there's nothing about airtime used on my billing

  • 8 September 2023
  • 9 replies
  • 86 views
J

Hello, Koodo charged $179.92 under Airtime_V, but I see nothing about airtime through usage details. Can anybody explain why they chargedd it?

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9 replies

Dinh
Userlevel 7
Badge +4

Could you download the PDF bill and check the page 3 and 4 of it? What did it say there? If possible, could you post a snapshot of it here? Please hide all personal information before posting.

A Koodo customer, opinions are my own.
D
Userlevel 7
Badge +4

Can you login to your self serve and download your detailed pdf ebill. What does it say on page 3 and 4?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
J

Can you login to your self serve and download your detailed pdf ebill. What does it say on page 3 and 4?

There’s nothing about about Airtime or any extra charge..

Dinh
Userlevel 7
Badge +4

Can you login to your self serve and download your detailed pdf ebill. What does it say on page 3 and 4?

There’s nothing about about Airtime or any extra charge..

If it doesn't show up on your bill, where did you see it?

A Koodo customer, opinions are my own.
J

I saw it on my bank account history

Dinh
Userlevel 7
Badge +4

I saw it on my bank account history

Did you setup preauthorized payment with Koodo? If so, check your previous month bills as well to see if there was any due amount of that number.

A Koodo customer, opinions are my own.
J

No I didn’t set up and I checked every bills but not match with that. Maybe someone used my payment information

D
Userlevel 7
Badge +4

I would reach out to the bank to further investigate. 

This sounds suspicious. 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Boa_Guy Koodo
Userlevel 7
Badge +4

Hi there @JerichoMun  We have looked into your account and we deffinitely suggest for you to call your bank as @Dennis suggested as that charge doesn’t come from Koodo. We checked your payment history as well. 

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