Billing & Payments

Hi guys  I am a Koodo customer , I went to port into virgin in May 2023 Koodo offered me a deal and I came back to koodo..koodo sent me an email saying that they will let me know the bill from old account … on my new account I have never missed payments …to my surprise when I was checking my credit report , there was a derogatory remark which made me so much stressed , I did research and it says an open account with my old Koodo account number … I called Koodo yesterday ,, the guy over the phone told me that’s it’s there bad and they want to rectify … I waited an hour on call and the guy after putting me on hold said that they can’t do anything since it’s with collection agency I called collection agency and they say talk to Koodo ….   now the thing is if there was something on my old Koodo account why was there no communication for the bill for 3 months ? Next , the guy from Koodo talked me yesterday and said they shouldn’t have made a new account since I was returning to Koodo ? my c

EDIT: Resolved.I was in the US Jul 22 and 23 with a US eSIM so I disabled Koodo SIM card, yet I was charged EasyRoam on Jul 22 but not Jul 23. My self-serve page shows no min or txt but on both days some random data usage, which should not have occurred with my Koodo SIM card disabled. If those data usage on both days was valid, why did I get charged EasyRoam on 22 not 23? It must be an error in the system. Also, the data usage is very suspicious because they are identical on both days. I arranged a callback as soon as I found out but the rep said couldn’t do anything until it’s on the bill. I’ve just booked another callback but just want to ask around while waiting.Chris 

Hi guys, my prepaid suppose to renews today (14th) but now it says suspended!! I have 125$ in my credit balance. Of course chat with them is useless so I am at lost!This is my first time with koodoo and since I don’t have a credit card, I bought vouchers and add 125$ to my account (which is showing in my balance), that is what I was told to do. So now apparently I am out of 125?? Why don’t they use my balance? They say suspended and need to pay to reactivate.thanks for your time

My tab is paid off as of last month, its shows 0 in the balance section but my bill is still being charged for it. Do i pay the bill as is and get a credit on the next months bill or pay the bill minus the tab? please help the bill is due on the 17th. Thanks

From yesterday i am calling  1000 times to customer care. You are not answering.. why my data is paused i already paid my bill

I was charged for easy roaming 2 months in a row, so $48 each month,  when I haven’t left the country since June. Can someone refund me please? Thanks

Although I didn’t leave my hometown in southern Ontario, I received a message from Koodo yesterday that said “Welcome to USA!” and indicated that Easy Roam had been activated. How do I go about getting a refund?

I add one adds on last month and cancelled it earlier this month. When I got the bill I have to pay month for the adds on this month fully. Would part of the money be returned next month?

 HI, I canceled my koodo account on June 14 this year, but I still have -$44.85 on my account。And I’ve read on bill that redit balance will be automatically mailed to you within 4-6 weeks . But I haven't received any checks yet.Can a Koodo/Telus rep please look into this and complete the refund? Thanks.

I was overcharged for minutes in Canada when I have unlimited cdn minutes on my plan? Why do i have to play almost $150 CAD this month!? That’s insane. 

Hey! I got a text saying I was charged roaming fees when I retuned to Canada from the US. But I should have easy Roam activated for the US. Please confirm, I want to ensure I was not incorrectly charged for the day I used my phone! 

I was a pre-paid client in Koodo. Recently I transferred my number to Fizz, however, my Koodo account was canceled completely. I still have some money topped up in my Koodo account.If anyone knows, how can I get my money back? I’ve reached out to Fizz, they suggested me to contact Koodo. What is the service number of Koodo? Thanks!

I went to Portugal with my family in July and my daughter was charged for easy roam but she never had her roaming on or used her data at all and I would like to know why 

I am trying to email koodo  about my bill and the emails are not going through 

I have paid 247.22 CAD through RBC bank e transfer(RBC account number xxxxxxx to Koodo mobile xxxxxxxx on. Aug 7 ),but the it doesn’t show up in self serve account.

I was charged for easyroam on July 4.  I never left Canada but must have picked up a US tower across Lake Huron.  Can someone please flag to a koodo rep for a refund?  🙏

Today, i got my bill around 85$. But my plan was for only 39$. Why should i pay 85$ approx instead of 39$ plan. When i purchased the sim from the store, they told me that i have to pay only 39$ for my plan and other charges was laid off.

May I change the billing cycle into month end?

Hi I have a negative balance on My account. and I already canceled My account. but I’m still able to login website.  If i login i got a message “Your account is cancelled. You will still have an access for 3 months after cancellation.” when can i refund it?

3 members of my family are using koodo mobile. However, on a recent trip to the US, only my 9-year-old daughter was charged for roaming, even though no one had set up roaming. She doesn't usually use data or calls very often, but her billing shows that she has used it for 1.25 minutes each day for 4 days. Isn't that just the time you guys proceeded to charge for the roaming fee of $56? Do you really think this is fair? 

Hi,I keep getting $10/text roaming text sent charges the last few months and it’s making my plan really expensive. I did not send any texts while traveling because I have roaming off. I also checked my texts and there was nothing sent. if a rep can help me out with this, it would be great. Thank you

Hi, it’s the first time I try to get customer service with Koodo, and I believe we need to post in the community to get an answer? The chat service is a bot and no person interacted with me, so here goes.I was charged for EasyRoam for 3 days while in the US, yet the cellular icon was closed on my phone (as it usually is since I only have 250 Mb of data per month), and it was in airplane mode. Absolutely nothing was triggered (no SMS, no calls). On the bill, there is no indication that anything was done during those 3 days with the cell, other than the 3 days of EasyRoam added to the 15$/mo bill. It’s excessive to say the least.How do I get a CR rep to remove these charges?Thanks for any help!Simon.

I was with Koodo briefly, years ago. I don't remember my koodo phone number or account number.  I got a credit report and realized I somehow have $6 owing to Koodo that went to a collections agency and has tanked my credit score.  I need to figure out how to pay Koodo that $6, but when I can't find any of my old account details, I don't know how to go about it.  Where should I start? 

I have not been late on a bill before if I am three days late on a bill will they cut my service it is due Tuesday I will be paying Friday thanks in advance 

hi, my name is jamila siddika and i want to move my payment date back by tomorrow if possible for insufficient funds in my bank account thanks.