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Question

Unidentified third party service purchase on monthly invoice

  • 31 August 2023
  • 1 reply
  • 68 views

On my most recent bill I have an non-specific “third party service purchase” of $11.10:

 

When I checked my data usage I see the following for one day (Aug 23) which corresponds to the extra charge of $11.10. I have no idea what the source of this charge might be, and I’d like it clearly identified before I pay it. I find it unconscionable that Koodo places third party charges on a customer’s invoice without identifying the third party. This puts the customer in a position wherein they don’t know if a third-party charge is legitimate. That’s ridiculous.

 


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1 reply

Userlevel 7
Badge +4

@GaryC yeah it’s not really Koodo’s fault, and it could happen to you on any cellular provider.  Have a look here: