Hi, I'm a prepaid customer. In June, I set up an automatic bill payment in my bank account but it didn't work so in July I got an invoice with $113.68 (with 56$ due from June). I accidently made 2 transactions, one was on July 05 with $56 and the other was on July 31 with $113.68 so in total I paid $169.68 which should have been $113.68 for June and July invoice. I've just received an voice of $56 for August while I already transfered extra $56 from last month. Can Koodo's customer service please check?
Question
Payment issue
This topic has been closed for replies.
+4Can you post a screenshot of your bill (personal information masked)?
P.S. Not that it matters much but I'm pretty sure that you are a postpaid customer based on what you're saying 🙂
+4Ooh I don't work for Koodo and can't make any judgements based on that 🙂 what I meant was your actual invoice from Koodo so that we might be able to see how that charge came about. Sorry about the confusion 😊
Oh I got it now. Thanks Sophia. The latest invoice from Koodo that I received only acknowledged my $113.68 transaction as the previous payment in July and in August, I have to pay $56 as usual. The attached is my billing history
+4Ahh I see. That's confusing as heck but the way I read it:
Your invoice is $56 so that amount is "due". However since it shows a balance of $56, no action is needed - that's what will be used to pay the due account.
Did you get your PDF invoice yet? It should be much clearer on that.
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.