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Case # 000609073

  • September 3, 2023
  • 7 replies
  • 232 views
C

Case # 000609073 was assigned to me by a koodo rep over the phone last August 24, 2023  to resolve issue of August 2023 payment made to an invalid mobile account number.  I went to my bank to resolve this by making another payment to the right acccount # and the bank also sent an email to Koodo billing department requesting a credit back to my bank account the amount of $43.68.  I assume the Koodo billing department credited this amount to my mobile account and not the bank.

I still received a billing dated September 3, 2023 in the amount of $43.68.

Will appreciate resolution of this through your community.

Thank you for all you do.

 

    This topic has been closed for replies.

    7 replies

    Sophia
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    • Sophia
    • Mobile Master
    • September 3, 2023

    Did you get your actual PDF invoice yet? Does it show the due amount?

    Dinh
    C
    • ceslorenzana
    • Author
    • Organizer
    • September 3, 2023

    Yes. PDF Invoice dated August 31, 2023 says Total due is $43.68.  Upon scrolling down to next page it reflects:  Previous charges and payments:

    Amount due on your last bill (Jul 31)               $43.68

    Payment received August 17                            - $ 43.68

    Payment received August 25                           -  $43;68

    Payment reversal August 28                               $43.68

    It still does not reflect the bill I received today for $43.68  due September 25,2023

    C
    • ceslorenzana
    • Author
    • Organizer
    • September 3, 2023

    Btw, my account # is:  *******26

    Dinh
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    • Dinh
    • Mobile Master
    • September 3, 2023

    Yes. PDF Invoice dated August 31, 2023 says Total due is $43.68.  Upon scrolling down to next page it reflects:  Previous charges and payments:

    Amount due on your last bill (Jul 31)               $43.68

    Payment received August 17                            - $ 43.68

    Payment received August 25                           -  $43;68

    Payment reversal August 28                               $43.68

    It still does not reflect the bill I received today for $43.68  due September 25,2023

    I am little confused by the description. It seems they already reported you paid 2 payments and that was on your account. The $43.68 was for the next month (which is due in Sep 25).

    If possible, could you post an actual snapshot of the PDF bill (either page 3 or 4 where it showed the current fee). Hide all personal information before posting please.

    A Koodo customer, opinions are my own.
    C
    • ceslorenzana
    • Author
    • Organizer
    • September 3, 2023

    ***sensitive info removed

    Flo Koodo
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    • Flo Koodo
    • Official Rep
    • September 3, 2023

    Hi @ceslorenzana 

    We have reviewed the details and according to the notes, you should receive the refund to your bank account.

     

    The $43.68 amount due is for the bill issued on August 31st.

    I hope this helps.

     

    P.S. 

    We have edited your message above as it contains sensitive info on a public forum.

    C
    • ceslorenzana
    • Author
    • Organizer
    • September 3, 2023

    Thank you Flo

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