Did you get your actual PDF invoice yet? Does it show the due amount?
Yes. PDF Invoice dated August 31, 2023 says Total due is $43.68. Upon scrolling down to next page it reflects: Previous charges and payments:
Amount due on your last bill (Jul 31) $43.68
Payment received August 17 - $ 43.68
Payment received August 25 - $43;68
Payment reversal August 28 $43.68
It still does not reflect the bill I received today for $43.68 due September 25,2023
Btw, my account # is: *******26
Yes. PDF Invoice dated August 31, 2023 says Total due is $43.68. Upon scrolling down to next page it reflects: Previous charges and payments:
Amount due on your last bill (Jul 31) $43.68
Payment received August 17 - $ 43.68
Payment received August 25 - $43;68
Payment reversal August 28 $43.68
It still does not reflect the bill I received today for $43.68 due September 25,2023
I am little confused by the description. It seems they already reported you paid 2 payments and that was on your account. The $43.68 was for the next month (which is due in Sep 25).
If possible, could you post an actual snapshot of the PDF bill (either page 3 or 4 where it showed the current fee). Hide all personal information before posting please.
***sensitive info removed
Hi @ceslorenzana
We have reviewed the details and according to the notes, you should receive the refund to your bank account.
The $43.68 amount due is for the bill issued on August 31st.
I hope this helps.
P.S.
We have edited your message above as it contains sensitive info on a public forum.