Case # 000609073 was assigned to me by a koodo rep over the phone last August 24, 2023 to resolve issue of August 2023 payment made to an invalid mobile account number. I went to my bank to resolve this by making another payment to the right acccount # and the bank also sent an email to Koodo billing department requesting a credit back to my bank account the amount of $43.68. I assume the Koodo billing department credited this amount to my mobile account and not the bank.
I still received a billing dated September 3, 2023 in the amount of $43.68.
Will appreciate resolution of this through your community.
Thank you for all you do.