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All discussions about other Koodo-related topics.

  • 1,007 Topics
  • 3,886 Replies
1006 Topics
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taliuBeginner
asked in Other
I'm being charged with $20 to a SIM card replacement.

Yesterday when I went into a TELUS/KOODO store in Calgary and I was seeking help to a SIM card replacement. But the store charged me $20 for a new sim, they activate it for me immediately. But it is somehow different from what I understood from the official web that I should get a blank new card and do the self register by myself. I’m wondering can I get back the $20 I paid?

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James077Organizer
asked in Other
Get a second smaller SIM card?

I’m looking at buying a newer phone from a private seller. Unfortunately, the SIM card from my S5 Neo is a “micro” and the phone I’m looking to test is an S24, which takes a nano card. Is there any way I can get a nano card -- even temporarily -- to test the S24 before I commit to buying it?

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cheeseheadmanBeginner
asked in Other
Unable to activate Disney+ account with Stream+

Same issue as previous users in topic with the same name, cannot connect to Disney account s part of the Stream bundle. Have been in contact with Disney+ and they cannot offer a solution. Was able to log into all other streaming services, cannot access Disney. Keeps telling me to sign up for an account. I used the same email with Koodo that I used with Disney in the past.

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Flo Koodo
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Sunfish66Beginner
asked in Other
Getting Warranty error. ERROR CODE - 3001

Hi, I’m trying to help my mum switch to Koodo and everything went fine with the purchase right up until the final confirmation when we got the error as mentioned in the title. The full message was: Oops! Something went wrong. Our systems aren’t able to process your transaction at this time.Please try again later. Getting Warranty error. ERROR CODE - 3001 So…. what went wrong? What are we supposed to do? She can’t afford the $70 to sign up in store but I’m at a loss for what needs to happen. The address on her credit card matches the one we put in for the Koodo account, we verified with drivers license, etc. WHAT GIVES? We had issues signing up with Freedom, who said they couldn’t port her number because it had to originate in their coverage area. When I asked for clarification they said it had to be from Ontario, Alberta, or BC. Thing is, it is ABSOLUTELY from Ontario lol I was there when we set it up. Freedom’s customer service was really awful and we really don’t want a new phone num

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Flo Koodo
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drigsBeginner
posted in Other
18333903721 is this legit koodo number?

I received call from 18333903721, is this a legit koodo number?

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Des2025Beginner
asked in Other
Having nothing but difficulty with Internet

I had Koodo Internet provided through Telus and the first day everything worked fine and then the next day the router had issues so they sent another one and now all it does is blink green on Internet I had contacted Koodo and did all the resests and still no connection so they had sent a Technician over and all the person did was check my cable wire and leave I was under the impression they would show me how to properly setup and ensure the WiFi was working on my end before leaving but nothing of the sort never even looked to see if I set up the Modem and Router correctly really stressful paying for a service I cannot use .

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KporterBeginner
asked in Other
New Phone and SIM isnt working

I’m not too sure how to word this so it makes sense, but I just received my new phone and SIM card. I put my SIM card in my new phone and transferred everything from my old phone to the new one including phone number. Now both of my phones are working and I’m not sure why. I activated my new sim card and took the old one out of my old phone but still all my messages are being sent to my old phone. I can see peoples location on my old phone as well but not my new one… something just isn’t making sense and neither phones are working to the fullest yet they both work???… I’m so confused, someone please help!!

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Sophia
sahands
sahands
asked in Other
referral reward for those who join the 360 prepaid plan?

If I use a referral link to sign up to a 360 day prepaid plan, would I get any rewards? Or are rewards only for the post paid monthly plans (since the referral reward is a $20 bill credit per month for 5 months)?

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Dinh
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PG19Beginner
asked in Other
Easy Roam Travel Pass vs Easy roam - billing

I already have Easy Roam as an add on to my plan. Am travelling to the US this week and am likely to use my phone most days, so purchasing the 7 day Easy Roam Travel Pass is likely a better choice. Can anyone confirm that if I purchase the Easy Roam Travel Pass, the Easy Roam daily fee will NOT also automatically kick in? Am wondering if I should turn off Easy Roam before I buy and use the Easy Roam Travel pass. Tks.

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KurtseOrganizer
asked in Other
rcs chats not supported

Hi all. I have a samsung galaxy A54 got it refurbished from Koodo. When I started using this phone I had rcs chat right up to about two weeks ago. Now it says not supported by my Sim card info when I go to rcs settings. Any help would be appreciated to get this working again. Thanks.

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PancakBeginner
asked in Other
Activation and Register issues

Just received my Koodo Postpaid SIM not too long ago, but I'm not too sure on how to get it Activated or Register a Self Serve one if Koodo wont accept my Account Number let alone Phone number, I put the right Information on it but still the Koodo Assist was not helpful, I unfortunately have no clue on how to get a hold on someone email wise without having to call just for this small issue just to help me. All I needed was if someone could help me transfer my Koodo Prepaid Number into the Postpaid one, I have the New SIM card (Postpaid) to transfer, I cant registered because unfortunately it says my number/postal due to my number is from out of province but would like to keep this number. I could go to a nearby store but I dont have much time due to work.

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Darius Koodo
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k79639Organizer
asked in Other
Issue with calling

I am unable to make or receive calls from my Koodo number. My internet is working fine, and I have a signal, but when I try to call someone, there is no response, and the same issue occurs when others try to call me.

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DenisePerrinBeginner
asked in Other
Subject: Help Connecting iPhone 15 to MacBook Air for Presentations

Hi there! I’m hoping you can help me with a connectivity question. I have an iPhone 15 and a MacBook Air, and when I visit clients' homes to do presentations, I often need to use my iPhone’s internet connection. However, my MacBook Air doesn’t seem to connect to my iPhone’s hotspot as expected. Is there a specific setting or method I should be using to reliably share my iPhone’s internet with my MacBook during these meetings? Any tips or steps you can share would be greatly appreciated. Best regards,Denise

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AkashiBeginner
posted in Other
cancel my plan

Hi. This is my second request, no response to first. I need to cancel my plan. Can somebody please help? i no longer have the physical sim on me.

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CWiebeBeginner
asked in Other
Is this a scam?

Received a call from TDS LLC (437)-294-0894 claiming to be doing feedback calls about the Telus/Koodo network. They offered discounts for two years but I had to give them access to my account by changing the password to it. I stupidly fell for this part. After almost 30 mins of being on hold, being told about promotions and a trade in offer, I was requested to pay a $20 fee over the phone with a bank card. I quickly told them that I do not do payments over the phone but he insisted that I could do it through some other way where he would not get the information. After he put me on hold once more, I finally hung up and changed my Koodo password back. Now they are continuously calling from the original number as well as (437)-294-6488.

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Allan M
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Austen BlackmoreBeginner
posted in Other
set for getting friend

I try to get my friend on with u them online only for now

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James077Organizer
asked in Other
Will a Samsung S24 purchased from Telus work on Koodo network?

Well, the title pretty much is my question -- will my Koodo SIM card work in an S24 that was purchased from Telus? And will the phone be fully capable of using Koodo’s VoLTE function when 3G shuts down?

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Mijeong ShinOrganizer
asked in Other
how to change esim

I am currently using a physical SIM. Can I switch my current number to an eSIM?

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KarimbernardBeginner
asked in Other
roaming

Hello, I am a Koodo customer currently in Lebanon for 10 days and experiencing issues with my roaming service. When someone calls me, I am unable to receive the call. Additionally, when I make a call, the recipient can receive it, but we do not hear each other. Has anyone encountered a similar issue? Is there a specific setting I need to adjust to fix this? Any advice would be greatly appreciated.

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Dinh
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aytrBeginner
asked in Other
Streaming service bundle

Prior to changing my phone number (in January 2025), I subscribed to the Stream+ service. I have been trying to change my number on my Amazon Prime account but when I sign in with my new number, a different profile shows up. Any thoughts/suggestions on this? I receive the OTP code in my device.

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madisontrinactyBeginner
asked in Other
carribean/mexico easy roam pass

Does anyone know if Cuba is covered under the Caribbean/Mexico easy roam pass? It mentions Cuba and then you click it and Cuba is no longer listed? So I’m just confused whether or not my phone will work with that easy roam package or not

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EvawNomisBeginner
asked in Other
No Service - after activation of new phone using esim

Hi I just upgraded to a new phone. My old phone was a pixel 4a and had a physical sim (service with koodo). My new phone is a Pixel 8 pro and I was provided an esim which I activated. My new phone indicates no service while my old phone has service. So how do I deactivate the old phone service and get it on my new phone? Thanks

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JJMammonBeginner
asked in Other
how to call for a service appointment? HELP NO INTERNET

how to call for a service appointment? HELP NO INTERNET My black box has no indicator lights lit.

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Dinh
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JJMammonBeginner
asked in Other
my black modem has no yellow lights HELP!

my black modem or router has no yellow lights HELP! It is the black one that came when I purchased it. It is plugged in and there is no internet the white modem or router from Koodo has lights.

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Dinh
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Mina_AyadConnector
asked in Other
Koodo internet

I am trying to install my new Koodo modem but the outlet coming out of the wall is totally different than the one I need for connecting I have a square shaped outlet (compatible with Virgin modem) and Koodo modem is round How can I solve that ? I need a technician to change the wires in my electric board

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