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I am trying since weeks to downgrade my netflix/Amazon subscription. The system wont let me. I cannot even cancel itAny idea?

My samsung A16 is dropping calls all the time starting about 2 weeks ago. If my phone does ring and I pick up it disconnects pretty quickly. If I call put it sometimes doesnt ring or when the person picks up it is just dead air (they cant hear me and I cant hear them). Happens with calls to/from a variety of callers and phones, including landlines. Also noticing delayed voicemail that pops up hours after its been left. Have already rest netwprk, changed sim cards, restarted phone a zillion times and toggled airplane mode on/off. Set up call woth a koodo tech but still not fixed. Happens frequently in clarington area. I dont see a lot of other complaints about the issue or solutions for the same issue from older posts.

Only seeing 2 year old responses to similar question referring to a coax connection required.Got an offer from Koodo to Telus Pure Fibre 1.5GB.  I currently have Bell Fibe 300 (300mbps up/download).Can’t find current details regarding switching.1) does Telus Pure Fibre use the existing Bell fiber connection (fiber to the house)2) legal jargon indicates “up to 1.5GB/second download” and “up to 940mbps upload”.  I currently get consistent 300+/mbps with Bell.  What do people usually see regarding the data transfer rates?3) would Telus Pure Fibre be billed by Koodo on my account or would I receive separate billing from Telus?

Seriously, this is the single most backwards way of doing business I have ever seen. It genuinely makes me want to cancel my account. This is a ridiculous way to operate. 

My son got a cell phone on my account in December. I never noticed or thought but he has been getting charged a easy roam charge because when he gose to his mother's she lives beside the USA border. Can someone look into helping me reverse the charges over these few months so he can recover some of his money. Thanks. 

Hi - I have been trying call your service for 3 weeks to cancel my koodo internet subcription - waiting over an hour each time with no success. I see on the community link that this is a systemic flaw of Koodo. Will be sure to advise others not subscribe to such a poorly structured scam.  Please cancel this ASAP. 

I was charged roaming. My phone was on airplane mode while in the US. When returning to Canada turned air plane mode off it was still on the AT&T tower. Charged $16 for one minute it took to switch to koodo. 

Got offer from koodo for new mobile plan from this number

I signed up for internet service on Sunday, March 1, 2026, at the Koodo kiosk located in Eglinton Centre, Toronto, where I also purchased mobile phone and internet service. The Telus representative who assisted me said the equipment would arrive sometime the following week and that the service would be activated on Friday, March 6. By that date, the equipment had not arrived, and there was no way to inquire about the shipment through the Koodo website or any of their other customer service channels. Therefore, we were forced to return to the store to ask questions, and they only offered us the option of scheduling a call to at least find out what was happening with the equipment they were supposed to send us. The person who assisted us gave vague and nonsensical answers, such as that if we wanted to wait for the modem, we could, but the order was on hold and they didn't know when it would be shipped. Or that if we wanted, we could cancel the order and place a new one to receive it t

Essentially, my wife and I are currently Koodo customers on our own separate plans. I want to add a new line and order a new phone for her on my account, to consolidate our service. If I add a line, will she be able to port her phone number to MY Koodo from hers, effectively cancelling her current service? This is how it would work if I was adding her from another carrier, but I’m unsure if there’s any issues doing this if she’s already with Koodo. 

I need to speak with a live agent

I cancelled our Koodo accounts last month to join another provider but want to come back because you have better service to meet our needs.  Would you honor our previous plans?

I am hoping someone can explain to me what exactly my tab bonus is? I am hoping to upgrade my phone and i assumed my tablet bonus is money I can use to pay out my tab, which is well below that negative balance it shows. But when I go online to upgrade it says ill need to pay the tab bonus + the tab balance.Im sure its just me that's not understanding, can anyone enlighten me?! 

How does one get ahold of someone to cancel something they don't want? 

I'm forced to come here since the several requests for a manager to call me have gone un answered. I have had nothing but issues from day 1 and its not even been a month. First, Roger's not activating my service on the activation date. Then it taking 5 days.... yes 5 days to have a technician come out to actually get it working not to mention all the calls in between, waiting on hold for hours being told a manager would call me and not, being told I had a scheduled tech arrival time and them not show up 4 times.... I could continue and thats just my initial set up. Now here I am 10 days after getting it FIANNLY hooked up and its down and I'm told it will take AT LEAST 24 hours to run a modem check THEN maybe send a tech if needed?! So another 24 hours. I rely on my internet for my job. Is koodo going to explain this to my boss? Are you going to credit me for the service I have not received? Who's going to compensate me for the HOURS I spent on hold? I sho

I spoke with Katia, who goes by Melanie/Melody?, about switching my internet over to Koodo from Cogeco and I’ve never had a rep go above and beyond like she did.I told Katia what service I currently have from the competitor, what I am looking for, and that I wanted to bundle it with my cell phone bill for the discount. She was able to get me exactly what I ranted and answered every single one of my questions. She was polite and pleasant throughout the conversation and took the time to explain every detail to me. She checked if there were other faster plans that would work better for me, helped me sort out an issue with my partner’s mobile account, and made sure she’d addressed everything I’d called to get support with. She offered to call me back the next day to follow up on whether I choose to switch to Koodo after I speak with my current provider, and it was the same exceptional service again the next day. I cannot praise her enough, if anyone deserves a raise or promotion

Good day I would like to connect with Koodo to reconnect my phone. I am not able to do that online as I cannot login my details. I am out of the country is there a way I can get my phone reconnected?

In 2024 I got a note that my account would be charged $5.00 a month extra for not having a Canadian phone (Mine was bought from the apple store online).  At the time I remember reading on the koodo website about this.  I am looking back now and I can’t find any information about this.  Did this happen to anyone else?  I can see when my bill adjusted but there is not change made by me or no explanation on the bill. 

My internet won’t work 

Is there any way to call customer support directly? Communicating on the chat is difficult and I had requested a call back today and didn’t get the call. This is not customer service friendly having to set up call backs via a chat and then not getting the calls as expected.  

I have been trying to cancel my home internet service for the past week with no success. I called once and got through to someone that said they will transfer me to the department but still spent hours on hold, no one ever answered.This is really frustrating I don’t know what else to do. I even left a message on Facebook, requested a call ball and nothing seems to help. I don’t understand why I can’t reach anyone and having to wait for hours. if anyone has any solution please. Thank you. 

We are leaving for Mexico tomorrow. Will activate a 7 day travel pass before departure. Can I add another 7 days before the first 7 days expires so I am covered for the two weeks we are there?

Recently got an email from a law firm asking for a payment to Koodo. I no longer use Koodo and don’t have an account anymore and cannot reach a live rep and am wondering if there are anyways I can contact someone to ask?

Hello, Tues I switched from unlimited 60 to unlimited 120 and it says my new plan will be activated Feb 26. Well it’s now the 27 and it hasn’t changed and when I click on manage plan because it’s telling me I need to activate it I get nothing other than the msg stating it’ll activate yesterday. Anyone know what I can do other than trying to have someone call me back. 

Depuis plusieurs mois, on me facture en double pour deux cellulaires.  Je n'ai qu'un cellulaire actif. Comment faire pour parler avec une personne de mon problème ? Mon forfait est de 45,00 $ × 2 : 100,00 $.