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Question

Subscription cancellation

  • March 11, 2026
  • 3 replies
  • 14 views
S

I am trying since weeks to downgrade my netflix/Amazon subscription. The system wont let me. I cannot even cancel it

Any idea?

    3 replies

    Dinh
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    • Dinh
    • Mobile Master
    • March 11, 2026

    You would have to cancel the existing stream plus subscription and re-subscribe again with a new plan. You couldn't change it individually in separate app.

    A Koodo customer, opinions are my own.
    S
    • Sternchen
    • Author
    • Beginner
    • March 11, 2026

    I cannot cancel it in my account. Tried everything. Every time I get an error. Contacted support several times. They didn't help

    Georgia Koodo
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    • Georgia Koodo
    • Official Rep
    • March 11, 2026

    Hi ​@Sternchen, we’d recommend trying in an incognito/private window or with a different browser or device. If you’re using a VPN service, please turn it off and try again. 

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