I'm forced to come here since the several requests for a manager to call me have gone un answered.
I have had nothing but issues from day 1 and its not even been a month.
First, Roger's not activating my service on the activation date. Then it taking 5 days.... yes 5 days to have a technician come out to actually get it working not to mention all the calls in between, waiting on hold for hours being told a manager would call me and not, being told I had a scheduled tech arrival time and them not show up 4 times.... I could continue and thats just my initial set up. Now here I am 10 days after getting it FIANNLY hooked up and its down and I'm told it will take AT LEAST 24 hours to run a modem check THEN maybe send a tech if needed?! So another 24 hours.
I rely on my internet for my job. Is koodo going to explain this to my boss? Are you going to credit me for the service I have not received? Who's going to compensate me for the HOURS I spent on hold?
I should have stayed with bell.
I don't know how you can call yourselves a business or any sort or service provider.
As a person that works in customer care and the IT field..... this is a sorry excuse for so callex "service" and I made a huge mistake changing ISPs.
