All I want is to cancel the internet and not waste any more time.

I signed up for internet service on Sunday, March 1, 2026, at the Koodo kiosk located in Eglinton Centre, Toronto, where I also purchased mobile phone and internet service. The Telus representative who assisted me said the equipment would arrive sometime the following week and that the service would be activated on Friday, March 6. By that date, the equipment had not arrived, and there was no way to inquire about the shipment through the Koodo website or any of their other customer service channels. Therefore, we were forced to return to the store to ask questions, and they only offered us the option of scheduling a call to at least find out what was happening with the equipment they were supposed to send us. The person who assisted us gave vague and nonsensical answers, such as that if we wanted to wait for the modem, we could, but the order was on hold and they didn't know when it would be shipped. Or that if we wanted, we could cancel the order and place a new one to receive it the following week. We informed the customer service representative that we wanted to permanently cancel the service they hadn't provided and return to our previous internet provider. She then transferred the call to a line where we only heard music and a recording that apologized for the delay for two hours, without anyone actually speaking to us.
All I want is to cancel the internet and not waste any more time.