Tips, Tricks & Troubleshooting

I have no coaxial internet or tv in my area, how will koodo internet work? 

Hi, I recently upgraded my plan to 5G and I haven’t been able to get the 5G network to show up. I tried resetting network settings and going into the phones settings to set in manually. Any help would be appreciated, thanks in advance.My phone is a Galaxy S20 FE

Since 1 week i am struggling with my internet datas.I did turn off and on my phone.I changed my sim card in case.My phone works well with other sim cards, and my sim card works in other peoples phone.I have been at Koodo for 6 years and never had problems. I have been leaving in the yukon since 2021 and never had issue with koodo datas and this phone.My plans is ok , i pay every month and no issu on this side.I did check the APN, everything is correct.i can receive whatsapp call and messages. I can receive SMS and messenger simple text messages. I can not use video call, can not watch any videos neither photos. Google search is not working. I can not receive mms. Can not go on Youtube neither use google map. Do not have access to my emails.Super frustrating and no one could help me so far (even Koodo people)Hope you can help.Thanks 

I am a new Koodo user.  How do I record an answering message for calls that go to voicemail?  Hopefully, you can assist.  Thanks, DRAWgal 

I cannot retrieve voicemails on my Koodo VoIP account. When I press and hold the “1” button, the phone displays “Voicemail #”. 

Having call issues when on a call. My connection cuts out, they can't hear me and I can not hear them. Never had a problem in this area, good signal and all paid this month. I've reset my phone also tired turning my phone off for a few minutes.Google Pixel 7 pro

Just switched over from Telus. Did not have any issues while trying to remote play to my PS5. Never had issues with bell or rogers. But for some reason it won’t connect with my Koodo hotspot. It seems to work fine with WiFi too. Anyone have any suggestions? 

Hello, I just got a Koodo monthly plan with a new sim card, I followed the steps to port my old number to my new sim card, and installed the new sim card into my google pixel 7, which is unlocked. However even after an entire night my cellular service still have not activated.In my phone settings it says that Koodo cellular and calling is "temporarily unavailable", in the self serve it displays the correct phone number, what do I do now? 

How can I transfer my prepaid eSim from one phone to another phone.Both phones are Android and updated to latest OSCan someone please explain the solution to this?Thanks!

I received 3 sim cards as I am transferring 3 phones - does it matter which sim card goes in which phone - or are the setup as part of the phone's transfer process?

Hello,I was trying to use my phone today to get back home by bus. However, it will not do that unless I have wi-fi while I am outside. How do I fix this?

I am a currently a Koodo customer and I have both a Koodo home phone number and a Koodo cell phone on the same account. I plan on only keeping the home phone number and transferring it to my cell phone.Before doing this, it occurs to me that I should save the text messages and photos from my old cell phone number as I think that all those messages and photos will be deleted?  Any ideas on how to go about this? I use an iPhone.Any help appreciated, thanks! 

I have a number of lines with Koodo and they have all been working fine, up until yesterday.One line can no longer get any incoming communications; SMS (not received), incoming phone calls (straight to voicemail, with the customized greeting). Mobile data works however. Outgoing text/phone calls work perfectly.All the other lines work flawlessly. This line has been working fine since we moved to Koodo in November.I’ve reset the APN, tried downgrading the network service mode from 5G to 4G, to 3G. Turned off RCS, rebooted, powered off and waited 5 minutes, everything I’ve been able to find.I suspect this is a service issue on Koodo’s side; I’ve filed for a support callback, but it’s now been over 2 hours past the scheduled window, and I’d really like to get this resolved.

I am unable to access my voicemail from my mobile phone! There are active voicemails there but when trying to access I am told that I have NO active voicemails 

Hello,When my data is off at home, I do not receive notifications from a group chat or if it is a picture. I turned on all of my notifications, yet nothing happens. Any help?Samsung S23.

Installing Koodo internet.  Won’t go online. power goes solid greenDS goes solid greenUS goes solid greenOnline flashes a while then goes out and both DS and US flash in synch??I currently have Rogers Internet and disconnected that modem to connect Koodo. What do I need to do ? thanks 

I was on the phone today with support for over an hour, I had a problem transferring my phone number to a new phone. And I almost gave up on actually resolving this issue. But the support agent solved it in the end! But because it had to do with number transfer, our call disconnected and I wasn’t able to let them know that it worked and thank them. Unfortunately, I also don’t remember their name. How can I leave my feedback so the right person saw it?

so I signed up for US talk and text and the next day I m travelling in the us and my phone won't accept or send any calls…..calls all fail ….sonow I can't talk to anyone to fix it and my 16 day vacation has no phone calls that I need ….this is the stupidest company to deal with ever and when I get home im switching to freedom …..I can't believe how ridiculous this is ….larry 

My Samsung Galaxy S20 FE 5G is not letting me use 5G after switching to a 5G plan. I tried resetting my network settings and received a new SIM card from a Koodo store. I can only receive LTE signal even in a 5G zone. The phone was purchased through Koodo. 

I received and setup my Koodo Internet modem and router.  I have them currently working as a stand alone network while my current DSL connection is still active and serving my household.I do not want to use the supplied Telus wireless router and would like to know what settings to apply to my current router to make the connection.  My current router just like the telus router has a 2.5Gig interface that will work with the cable modem.

I would rather not have voicemail.  If I don’t answer a call, I would prefer the caller hears a message saying something like “ this user has not activated their voicemail” and then hangs up on them.  They would need to call back another time or send me a text.  I would never need to check voicemails, nor risk missing any VMs, or remember how to access VMs.  Is it possible to de-activate this feature?  I don’t recall activating it when I became a Koodo customer a few months ago, but mine seems to be activated with a generic greeting.

I moved into a condo in 2022 and have had nothing but problems since. Calls are dropped, some before I even answer them and some in the middle, and texts take forever if they go through at all. I'm assuming the building is part of the issue?  Most days I'm lucky to even have one bar of coverage 

I got a my SIM card for my phone which is an alcatel flip phone that was BELL but won’t register to work on Koodo’s network. What should I do?

I just received a message informing me that my LTE calls are turned off. What does this mean? I havent made any changes to my account. 

Hello I'm a new Koodo customer coming from Public mobile.  As to what I was told Koodo and Public mobile share the same towers. Can some share some insight as to why my Koodo reception is a lot worse than it was on Public mobile?I reset the cellular settings on my phone and made sure I'm on the Koodo APN.This is on the same phone at the same location. Sometimes my signal fluctuates all the way to 1 bar . Thanks.