Tips, Tricks & Troubleshooting

Hello.  Please confirm that this phone will work with Koodo in Canada and abroad: Motorola Moto G54 Dual-SIM 256GB ROM + 8GB RAM (Only GSM | No CDMA) Factory Unlocked 5G Smartphone  International Version

I bought a LG Q Stylo +  from Koodo in year 2018. It was working fine with all networks in Canada. But I moved to India last year then I can not use this phone and also displaying “Emergency calls only” message whatever network I am using in India. I observed apparently, it is locked it I can not use it. I have used more than 2 years in Canada with you.  Kindly assist me to unlock my mobile. Thanks

My idea was to share mobile data with home notebook. Is there any limitations by Koodo on tethering? Does anyone have a positive experience in using Hot Spot? Are you able to watch movies on your notebook with this setup?Thank you.

All of a sudden I can no longer retrieve my voicemail messages. I’ve restarted numerous times, upgraded to 17.3.1, and toggled airplane mode. What can be done?Thanks.

As the question states. I got all the notifications from Koodo that I'll need to update my APN settings by Feb 7th to maintain group text and picture text functionality. I updated the settings but I've still lost the functionality. Is my device no longer supported? My phone is commonly known as an Xperia 5ll. But the device is officially known as a Sony QX-AS72. I know it's not a super common phone, so I'm wondering if anyone else I'm the community has had the same issue?

I’ve got an older Galaxy S4 (don’t judge me), a few days ago texting just stopped sending or receiving images. I have not installed, deleted, or modified any apps. I’ve checked the APN settings, I’ve made new APN’s using the suggested ‘new’ settings I’ve found in these forums, etc. Nothing works. The phone works fine otherwise.I don’t know what else to check. I don’t have another phone to swap the SIM into. Any ideas?

I am actually in uae  outside of Canada. I didn’t pay in time my bill. The line was suspended, I paid. The network was active before the suspension but after The has no more connection to network.I talked with the assistant they don’t call back international number. My Canadian line is not working what I do?thank for your help

Out of the country and my son tried to access his voicemail on Fongo. It asked for a passcode and he didn’t know what it was. After a few attempts his voicemail was locked. So he tried to call it from his phone but international calls were blocked. He has international voice roaming on.  We arranged a call back under the assumption there was no charge, but it ends up that around $90 later and much time with a rep, nothing has changed. The rep kept asking him to try different thing and then calling us back. Seems like we were being charged all the time.  There were three requests: unblock voicemail and reset the pin and allow for international calling. None of that has been achieved. What to do next?  I can’t keep getting callbacks which are charged at $3/minute, I have no idea if putting Easy Roam on will make a difference to the charges. The website says two conflicting things: that Koodo cannot make callbacks to international numbers and also that Callbacks will not trigger easyroam.

All of a sudden I can’t send photos to an android nor can I send group texts if one of the recipients is an android. Never had this issue before.  Went into settings and MMS messaging is enabled however no longer showing Group messages to enable.  Help!

I have no coaxial internet or tv in my area, how will koodo internet work? 

Hi, I recently upgraded my plan to 5G and I haven’t been able to get the 5G network to show up. I tried resetting network settings and going into the phones settings to set in manually. Any help would be appreciated, thanks in advance.My phone is a Galaxy S20 FE

Since 1 week i am struggling with my internet datas.I did turn off and on my phone.I changed my sim card in case.My phone works well with other sim cards, and my sim card works in other peoples phone.I have been at Koodo for 6 years and never had problems. I have been leaving in the yukon since 2021 and never had issue with koodo datas and this phone.My plans is ok , i pay every month and no issu on this side.I did check the APN, everything is correct.i can receive whatsapp call and messages. I can receive SMS and messenger simple text messages. I can not use video call, can not watch any videos neither photos. Google search is not working. I can not receive mms. Can not go on Youtube neither use google map. Do not have access to my emails.Super frustrating and no one could help me so far (even Koodo people)Hope you can help.Thanks 

I am a new Koodo user.  How do I record an answering message for calls that go to voicemail?  Hopefully, you can assist.  Thanks, DRAWgal 

I cannot retrieve voicemails on my Koodo VoIP account. When I press and hold the “1” button, the phone displays “Voicemail #”. 

Having call issues when on a call. My connection cuts out, they can't hear me and I can not hear them. Never had a problem in this area, good signal and all paid this month. I've reset my phone also tired turning my phone off for a few minutes.Google Pixel 7 pro

Just switched over from Telus. Did not have any issues while trying to remote play to my PS5. Never had issues with bell or rogers. But for some reason it won’t connect with my Koodo hotspot. It seems to work fine with WiFi too. Anyone have any suggestions? 

Hello, I just got a Koodo monthly plan with a new sim card, I followed the steps to port my old number to my new sim card, and installed the new sim card into my google pixel 7, which is unlocked. However even after an entire night my cellular service still have not activated.In my phone settings it says that Koodo cellular and calling is "temporarily unavailable", in the self serve it displays the correct phone number, what do I do now? 

How can I transfer my prepaid eSim from one phone to another phone.Both phones are Android and updated to latest OSCan someone please explain the solution to this?Thanks!

I received 3 sim cards as I am transferring 3 phones - does it matter which sim card goes in which phone - or are the setup as part of the phone's transfer process?

Hello,I was trying to use my phone today to get back home by bus. However, it will not do that unless I have wi-fi while I am outside. How do I fix this?

I am a currently a Koodo customer and I have both a Koodo home phone number and a Koodo cell phone on the same account. I plan on only keeping the home phone number and transferring it to my cell phone.Before doing this, it occurs to me that I should save the text messages and photos from my old cell phone number as I think that all those messages and photos will be deleted?  Any ideas on how to go about this? I use an iPhone.Any help appreciated, thanks! 

I have a number of lines with Koodo and they have all been working fine, up until yesterday.One line can no longer get any incoming communications; SMS (not received), incoming phone calls (straight to voicemail, with the customized greeting). Mobile data works however. Outgoing text/phone calls work perfectly.All the other lines work flawlessly. This line has been working fine since we moved to Koodo in November.I’ve reset the APN, tried downgrading the network service mode from 5G to 4G, to 3G. Turned off RCS, rebooted, powered off and waited 5 minutes, everything I’ve been able to find.I suspect this is a service issue on Koodo’s side; I’ve filed for a support callback, but it’s now been over 2 hours past the scheduled window, and I’d really like to get this resolved.

I am unable to access my voicemail from my mobile phone! There are active voicemails there but when trying to access I am told that I have NO active voicemails 

Hello,When my data is off at home, I do not receive notifications from a group chat or if it is a picture. I turned on all of my notifications, yet nothing happens. Any help?Samsung S23.

Installing Koodo internet.  Won’t go online. power goes solid greenDS goes solid greenUS goes solid greenOnline flashes a while then goes out and both DS and US flash in synch??I currently have Rogers Internet and disconnected that modem to connect Koodo. What do I need to do ? thanks