Tips, Tricks & Troubleshooting

I just received a message informing me that my LTE calls are turned off. What does this mean? I havent made any changes to my account. 

Hello I'm a new Koodo customer coming from Public mobile.  As to what I was told Koodo and Public mobile share the same towers. Can some share some insight as to why my Koodo reception is a lot worse than it was on Public mobile?I reset the cellular settings on my phone and made sure I'm on the Koodo APN.This is on the same phone at the same location. Sometimes my signal fluctuates all the way to 1 bar . Thanks. 

The automated system tells me I can only get a call back but phone cannot receive calls or sms and cannot send sms either. Followed all instructions but page now says my moved number but cannot accept callback as phone cannot receive calls. 

HELP!  My phone is my business phone and I haven’t made any changes to voicemail in quite some time.Just this week, callers have been telling me they are getting the “canned”/default provider voicemail INSTEAD of my original personalized greeting.When I call into voicemail, it says my personalized greeting IS the selected greeting.Why is this happening all of the sudden?

Last week I suddenly stopped being able to answer and make phone calls. I would pick up a call and there was just dead air. I use earbuds with an adapter and I assumed that was the problem. But even with the new adapter, it’s not working.I’ve been experimenting with calls over WiFi (which for me is preferred since I am in a rural area) and not on WiFi, and trying to make and send calls with and without the earbuds and it seems to be extremely hit or miss (mostly miss!) as to whether or not I can made and receive calls.I made sure all the updates on my phone are up to date and I’m running out of ideas of what might be going on. I need my phone for work- help?

We added a line for my daughter. When asked if we would like her name to show up for caller ID I selected yes. Unfortunately, they got it wrong. My name shows up instead of hers. Since there is no customer service does anyone know how I can turn this off?  PS I hope it's not going into the physical location. Ours is calling us repeatedly to try to get us to choose a more expensive plan. 

Hi everyone,I recently ported my number from TELUS into Koodo and after it was importing, I tried sending a text message to ensure iMessage was working properly and had issues where it initially sent as Text Message, than eventually switched to iMessage.The way I permanently resolved this was the following:Open Settings on your iPhone Scroll until you reach the Messages option Once here, ensure iMessage is selected. If not selected, enable that. Select Send and Receive. Under Send and Receive, ensure that your phone number is selected as the option. Additionally, you can select emails if you want people to be able to message those, but I do find that their is a possibility of increasing SMISHING campaigns (SMS Phishing).Hopefully these steps help people resolve their issue.  if you find these steps helpful,

I purchased a plan for my son’s phone that included unlimited calls and texts with no data. He is able to send text messages when connected to WiFi but when he is out and not on WiFi he is unable to send text messages or receive text messages. The employee that sold me the plan told me that he would be able to send and receive messages without data or WiFi. How do I fix this? Also how do I contact an actual person that works at Koodo?

Hi there, I accidentally locked my sim card by entering the sim card pin incorrectly 3 times and it now requires an 8-digit Puk code to be unlocked. I don't have access to any other phones and I have no means of calling a Koodo rep. Can someone help me?

Hi,I recently joined Koodo and am trying to set up my voicemail. When I call it asks me for a mailbox number - which I don’t think I have because nothing is set up yet. I’ve tried my own phone number but that doesn’t work either.I should mention that we did port our numbers from our last provider, if that makes any difference.Thank you!

I just signed up for the new koodo home internet but when trying to set up the modem it says I need a telus connect account. In order to make this I need a telus # or telus account. Where would I get this information? My koodo numbers are not working.

I’m looking to buy a phone and wondering which frequencies and bands are supported by Koodo.I’ve found this page - it is somewhat useful in that it lists the frequencies, however for the 700 MHz frequency I am wondering which bands Koodo uses.   I see here on this 2018 site that phones on Koodo and Telus must support bands 12,13,17, and 29 in the 700 MHz frequency range, however many phones are missing one or more of these  (usually 29).  I’m not sure how important 29 is anymore. Is this page even current and correct?Can someone provide some current and definitive info?

please make sure why not support wificalling function to samsung A14 4G device?please help~~~~~~

I have just purchased a Wireless Home Phone ZTE WF723CA to replace the Bell POTS.  The line was fully activated the last couple of days.  I have power cycled the device.When on standby, the signal and strength indicator shows colour green and full bars (LTE network).  However, as soon as I am making or receiving a call, the indicator shows colour orange and full bars (UMTS network, according to the manual).Shouldn’t the indicator stay green during calls?

I have recieved the same amber alert for the whole day even if I acknowledged in multiple times. Anyone else having this problem?  

I have been getting a series of very offensive calls and texts over the last few months - some of these seem automated/AI and others are somewhat personal. I have put unknown calls to voicemail and blocked each number, but they keep appearing under new numbers. Is there anything else that can be done?

I'm unable to connect my PS Portal to my PS5 via my Koodo Mobile Hotspot. Has anyone else had this issue and solved it? The device works fine on traditional WiFi and other networks.

Good evening,I am trying to active RCS chats on my Pixel 7 but that status continues to say: Setting Up - Trying to verify number.I tried to troubleshoot however I am unable to find the option that sends me a verification code.Any help would be appreciated.Thank you.

I’m wondering if the The Samsung Galaxy S23 has dual SIM capabilities, supporting Nano-SIM and eSIM or Dual SIM (2 Nano-SIMs or 2 Nano-SIMs + eSIM)?

I’m a Koodo customer but I can’t get my phone number to transfer to my new iphone 15 Plus from the android phone it’s replacing. Managed to transfer files and such but can’t set up the cell# during setup or with settings. Do I need to buy a an Esimcard  to do this or is there one already in the phone?  Lost in Halifax. 

Hi, I have tried various troubleshooting with no luck like resetting this and that.I switched from Fido to Koodo, and I was with the rep at a physical store.He helped transfer the number, so I was able to get calling working.  The transfer seem to work. I received the fido message to transfer, but looking around the community, I was suppose to get a Koodo welcome message and didn’t receive that. I made need support to look at what’s wrong.

I ported to Koodo on Friday and wifi calling will not activate on my iPhone. Returns an error saying to contact Koodo to allow.

I am traveling outside of Ca/US. I am receiving voice messages into my phone but when trying to access those, I am asked for a password. I tried my pin for password but it keeps saying ‘invalid entry’. Now my voice mailbox is locked from too many trials. How do I reset my voicemail password, unlock the account, and access the messages? FYI, it never asked me for a password when I was inside of Canada. Is it only a roaming feature?

My mobile data was hit or miss after I received a new sim card. A lot of websites simply refused to load. After doing some research I came to the conclusion some of the settings were erroneous.MMSC = http://aliasredirect.net/proxy/koodo/mmsc on the site, however if you remove the koodo part it’s one of the corrections.Also changed APN protocol to just IPv4. Very happy with the service now.Hope this helps those with similar issues.

I need to talk to someone about my activation. I did not want my number changed but my account has a completely different number than the one I want transferred over. I do not want to instal my new sim card in the fear that my old number will be lost forever. Thank you