Skip to main content
Koodo Community
Question

Reception issue


Hello I'm a new Koodo customer coming from Public mobile.  As to what I was told Koodo and Public mobile share the same towers. 

Can some share some insight as to why my Koodo reception is a lot worse than it was on Public mobile?

I reset the cellular settings on my phone and made sure I'm on the Koodo APN.

This is on the same phone at the same location. Sometimes my signal fluctuates all the way to 1 bar . Thanks.

 

Did this help you find an answer to your question?
This topic has been closed for comments

5 replies

Flo Koodo
Forum|alt.badge.img+4
  • Official Rep
  • 6007 replies
  • January 16, 2024

Hi @Chrism189 

If you make the test on a different phone, are you gettting the same results?

 


Allan M
Forum|alt.badge.img+4
  • Mobile Master
  • 12320 replies
  • January 16, 2024

Band 7 is an LTE Advanced frequency that should provide faster speeds so it looks like your phone is trying to offer you that one since it should result in better speeds but in turn it has a bit worse of a signal.

Band 4 is the regular LTE band.

 

Are you experiencing any issues? Dropped calls, low data speed, etc, or is it just that you have less bars/a lower reception?


  • Author
  • Organizer
  • 6 replies
  • January 16, 2024
Allan M wrote:

Band 7 is an LTE Advanced frequency that should provide faster speeds so it looks like your phone is trying to offer you that one since it should result in better speeds but in turn it has a bit worse of a signal.

Band 4 is the regular LTE band.

 

Are you experiencing any issues? Dropped calls, low data speed, etc, or is it just that you have less bars/a lower reception?

I was on a call today and it was  echoing , like i could hear myself. 


  • Author
  • Organizer
  • 6 replies
  • January 16, 2024
Flo Koodo wrote:

Hi @Chrism189 

If you make the test on a different phone, are you gettting the same results?

 

I dont know i haven’t tried that


Forum|alt.badge.img+4
  • Mobile Master
  • 13585 replies
  • January 16, 2024

Is the echo repeatable on other phone calls? I rarely get glitches on phone calls. Less than 1% of the time I’d say, but it’s just garbled voice for the duration of the one phone call.