Tips, Tricks & Troubleshooting
Learn about your phone and how to resolve common issues
- 302 Topics
- 1,183 Replies
How can I legally trace and stop someone from using my number to call? I’ve been getting calls & messages from strangers saying they got a missed call from my number when I never called them and can’t see any pocket dials too in my phone’s call log.
I recently purchased a pre-owned iPhone XR from Koodo. It seemed to work fine until yesterday when I can no longer make or receive calls. The phone call will connect but no audio/sound will go through and the call only lasts for 13 seconds before the phone automatically ends the call. I’ve tried to troubleshoot (i.e. power on/off, removing the SIM card) but I’m still experiencing the issue. Data and WIFI are working. How do I fix this so I can continue making and receiving phone calls?
Do koodo reps have the ability to delete a text message that they have sent to you? I received a text from a rep with some follow up assurance and then the text was gone. It is not in my trash and although I did correspond, there is no trace of him ever sending a message or me responding all of the sudden. I just find it strange. I know the message was there and archived.
Voicemail stopped working, as in, it's mute, I can't hear anything or interact with it. Everything else works great. What can be done about this?
When I go to my voicemail, I hear no volume and none of the commands work. Everything else my phone works great including the volume. I can make calls and texts. But voicemail is not working at all. What can I do about this? Thank you.
Got a iPhone XR for Christmas. Bought it online from Koodo, it will not stay connected to my home wifi. Every other device/phone stays connected. I’ve tried everything. Soft reset, network reset, forgot the wifi and rejoined. Nothing works. It will connect if I am beside the wireless rotor. But if I go to a different room it loses connection.
So I received my new Samsung Galaxy S21, and activated the SIM card that came with it. I waited an hour, inserted it correctly into the tray, and when I try to do the setup on the phone, it’s telling me to insert a SIM in order to do the setup. But the SIM card is already inserted. I tried others SIMs and the problem is still there. When I insert the same SIM into my old phone, it’s detected automatically. Is it possible that there’s an issue with the SIM tray on the new phone?
Hi!I got a new phone (Samsung A52 5g) a month or so back, and since then, unlike my previous phones, the tether function, both USB and wireless, don’t really work properly. Other than discord, steam and my PC games failing to connect 100% of the time, I sometimes have to restart my phone to get it working at all for even basic browsing. Discord specifically gives me an RTC error (no route). But that’s really all I can understand from that. When I click the support link on the error, it mentions it happens due to firewalls, DNS settings and other stuff that’s way over my head, Here’s what I have tried with no luck: Making a new APN as per the Koodo APN settings info Restarting phone making a new SSID and password for tethering setting data to 2.4ghz instead of 5ghz. Turning off Firewalls on my PC when tetheredPlease help! :P
Hi All, My ma hates mobile phones and wants control over her 5g exposure! Can I switch 5g off and on with a Koodo Samsung Galaxy S21? I know KooDo isn’t on any 5g networks but want to be able to assure her she won’t have any 5g transmission if she doesn’t want it.Thanks!Ben
I ordered a Samsung S21 on boxing day and it is supposed to come with Samsung buds Live. The next day and every day since then the website now has the S21 with Samsung Buds2. My phone was just shipped today and hasn't arrived yet. I would like to send the buds live back and replace them with the buds2 since they come with the same phone. I tried to call and get in contact with someone, but I never received a call back. I reached out on Twitter and Facebook and I didn't get a reply. Please help.
So I signed up for Koodo last night, got the $55/17GB BYOD plan. After the credit check, said I would be getting a $200 credit limit - that’s fine by me. Paid for my SIM card, got the order confirmation, then when I check the order status online this morning, it says “Your order has been received, but we need additional information in order to verify it. Please expect to be contacted by one of our reps, or you can schedule a callback at Koodomobile.com/chat.” My order number is HFO32336859. Thank you.
Specifically I have an old Nokia brick phone and an iphoneX I’d like to be able to swap the SIM card between them. I know the sizes are different, so I’d use the pieces provided to account for that, just wondering if the SIM will work for both models? I heard apple phones require a specific SIM that doesn’t work on other devices? Is that true?
I don’t know if anyone is able to help. But I’ve been living in my apartment for 7 years now. And I have my cellphone connected to the front buzzer so when someone calls I can let them in by pressing 9 on my phone. But all of a sudden it stopped working a few months ago. (After about 6.5 years) which I thought was strange. I had an iPhone 8. My strata manager said he has looked into it (so he says) but says it’s just my phone? (Everyone else’s works though..) so I went and got a brand new phone a few months ago, iPhone 12. And it still will not work. So it can’t be the phone. When you try to buzz me it just goes straight to my voicemail and it doesn’t even show the front door ringing on my phone at all. I have a friend in the building and she has no issues at all. Not sure if there’s anything else I can do. I’ve made sure the front door number isn’t blocked on my phone or anything but I find it strange because it just stopped working all of a sudden after 6.5 years and it’s very annoyi
After switching to koodo my incoming calls were going straight to voicemail, I had a call back from a rep who set up a temporary number while I cancelled my number with the previous mobile provider. There is a 90 minute window that expired and I have no access to another phone number to try again. As it stands now my phone is showing the temporary number, My question if I cancel my nmber with my former mobile company can I still port my old cell number over to Koodo? Changing to a new number is not a good option I want to keep my old number
I left virgin for koodo. Was told service was just as good. I have been having trouble accessing data on phone usually in commercial establishments . I couldn't scan for points at Tim Horton's for example recently. When I am in a store, I can't look up info about merchandise. Very disappointing.
Background:I live on a small island in BC, the closest Koodo retail location is 4+ hour travel away. In the last week of November, I decided to switch over from Public Mobile. I am using my own phone (Oneplus 9 5G), but I ordered a preowned (Galaxy S10+) so I will have a spare.I have not switched carrier for over 6 years and have never switched within the same network, i.e. Public to Koodo, so I was not clear on what this entailed. I was confused about being assigned a new “temporary” number. I scheduled a callback for December 6 to ask about the number porting process.December 6: I told the rep I will be porting from Public Mobile. The rep asked me for the phone number to be ported and the Public Mobile account number and then put me on hold, and within a minute, the call ended and I no longer have service. Apparently the they went ahead and ported my number right away, and since it is the same network, the port completed instantly. At that time, my Koodo SIM was still in the mail, du
Hi! I have been a Koodo customer for years with no issues... However, I just moved to Naramata, BC and I literally have NO network here even though we are fully within the coverage map. (Phone just says Emergency Calls Only). This is not ideal as my husband and my kids school can't get ahold of me when I'm at home!!! I have tried all sorts of troubleshooting but I know many others with the same issue in Naramata. I don't want to have to switch providers, someone suggested reaching out to Telus/Koodo to request a network booster in our area? Is this a possibility? Please let me know, otherwise I will unfortunately need a new provider ;(
Hello, I have had mobile data on written on my plan for the past couple of months, and since then I still wasn’t able to use any of my data. And just trying now, nothing loads at all. The only website that loads with mobile data is koodomobile.com. I have already turned off and turned on my phone, as well as reset the network settings, several times over the past 3 months to no avail. No apps, nor websites load, (except koodomobile.com). This is on iPhone 12. And APN is already set to sp.koodo.com under Settings > Cellular > Cellular Data Network
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