VOIP phone not working with Koodo Wireless Router

Question

I have a VOIP service for my home phone through my previous internet provider. When I switched over to Koodo for internet I kept my previous wireless router and simply swapped the old modem with the modem Koodo provided. Yesterday my router stopped working and I setup the wireless router that Koodo provided me. I am able to connect all devices as expected but if if try and connected my VOIP hardware then the router will not work.

The setup is suppose to be modem → VOIP hardware → wireless router

This was the setup I had with my old wireless router and there were no issues. Is there a setting I need to make on the wireless router that Koodo provided in order to get this working?

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Best answer by BobTheElectrician 4 March 2024, 17:11

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BobTheElectrician · Accepted Answer

Try modem => wireless router => VoIP box, preferably hard-wired.

If the VoIP service was provsioned by your previous internet provider, rather than a third party, it’s only logical that VoIP will be also dropped when you cancel their service.

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