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I am actually in uae  outside of Canada. I didn’t pay in time my bill. The line was suspended, I paid. The network was active before the suspension but after The has no more connection to network.

I talked with the assistant they don’t call back international number. My Canadian line is not working what I do?

thank for your help

If you paid through online banking it takes 3-5 business days for the payment to go through, if you did it online, it should only take up to 15min.

If your account is showing a $0 balance in your self serve account then you should be good. Have you tried restarting your phone to see if that restores your service?

thank you for your comment!

yes I restarted phone not work, I paid by credit card! After i Reeded comment here and
I testarde phone network setting as I saw in other comments. after i chose manually  form 2 supplier provider and it works.

not sure if all is good but phone work

Thanks 

Is there any specification for the choice of supplier to choose manually in Dubai?

Is there any specification for the choice of supplier to choose manually in Dubai?

You could see the roaming partners of Koodo here https://assets.ctfassets.net/8cecwr1x4jkf/4LXFhimjwcok4pWRX7opfh/ec82c8c4d2d6347da76181f40e05c037/English_Coverage_Maps_Updated_2022_09_30.pdf

For UAE, they are Du and Etisalat

All good! Challenge resolved thank you everyone for your help!

Thank you for this forum , nice initiative! 
yassine

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