koodo internet

I've received the internet devices in the mail, it hooks up to a coaxial jack.  Cable TV has never been available in my area yet koodo says I can get their internet. Is there a box or something that they put up for access? 

Hi @MrDBurgin 

A coax line would be required to connect the modem you received.

If you do not managed to find the coax line using the steps here https://www.koodomobile.com/en/help/how-to-find-the-coax-line-for-koodo-internet-in-your-home, we recommend scheduling a call back with the virtual assist so a representative can look into it further.