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Question about 5G service

  • 5 February 2024
  • 3 replies
  • 39 views

Hi, I recently upgraded my plan to 5G and I haven’t been able to get the 5G network to show up. I tried resetting network settings and going into the phones settings to set in manually. Any help would be appreciated, thanks in advance.

My phone is a Galaxy S20 FE


3 replies

Userlevel 7
Badge +4

Hi @Vincent007 

Unfortunately, Samsung no longer offers patches with 5G capabilities on Samsung S20 series. Only security patches are offered on those devices: 

 

Thanks for the reply. Would it be possible for me to get a 4g wifi boost to make up for it or something like that?

Userlevel 7
Badge +4

Thanks for the reply. Would it be possible for me to get a 4g wifi boost to make up for it or something like that?

Koodo didn't offer any wifi boost. If you are on a 5G plan, however, your download speed (on 4G) can reach the same speed of 250mbs

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