Skip to main content
Koodo Community
Question

Question about 5G service


Hi, I recently upgraded my plan to 5G and I haven’t been able to get the 5G network to show up. I tried resetting network settings and going into the phones settings to set in manually. Any help would be appreciated, thanks in advance.

My phone is a Galaxy S20 FE

Did this help you find an answer to your question?
This topic has been closed for comments

3 replies

Flo Koodo
Forum|alt.badge.img+4
  • Official Rep
  • 5948 replies
  • February 5, 2024

Hi @Vincent007 

Unfortunately, Samsung no longer offers patches with 5G capabilities on Samsung S20 series. Only security patches are offered on those devices: 

 


  • Author
  • Beginner
  • 1 reply
  • February 5, 2024

Thanks for the reply. Would it be possible for me to get a 4g wifi boost to make up for it or something like that?


Dinh
Forum|alt.badge.img+4
  • Mobile Master
  • 17359 replies
  • February 6, 2024
Vincent007 wrote:

Thanks for the reply. Would it be possible for me to get a 4g wifi boost to make up for it or something like that?

Koodo didn't offer any wifi boost. If you are on a 5G plan, however, your download speed (on 4G) can reach the same speed of 250mbs