Tips, Tricks & Troubleshooting

I would like to remove seasonal hold while I am in Mexico. Do I need to reactivate my simcard or will it work after the hold is off?  Also, Will I be able to receive texts from Canada? Is it adviseable to get Roaming?

Whyy can't I connect my tablet to WI fiI have had this problem for a while now I still don't have wifi on my tablet

No attachment with phone for uploads to PC? I presume it is possible to do.?If so from where so I get the necessary cable?Thanks.

I can’t get wi-fi calling to work on my new phone. It says it is enabled but it is not. Any suggestions?Samsung S22

Plan: $40 1GB Unltd min Plan SFD.Phone: LG X Venture I would like to be able to use either USB tethering or the WiFi hotspot function on my LG X Venture to send data to my PC. Koodo support had no idea what to do to get this working.I don’t need the basic Android HOWTOs telling me what to click on. I tried the basics, and they didn’t work. What do I need in order to do the above? Thanks 

Trying to find old sms messages to a specific number from 2019

Hi there,Is it possible to receive Android SW updates OTA outside Canada, more specifically in Europe ? What I mean is to be able to update from Android 10 to 11 ? Or can I update it manually using the LG Bridge application ?I'm currently inside the EU and won't be coming to Canada for at least a few years.The phone I'm talking is a LG V60 ThinQ 5G, version LMV600TM2X and to be more specific it's LMV600TM2X.ACANCB. The thing is that this phone supports all the carrier frequencies needed inside the EU, where I'm currently working and traveling.Thanks !

Just wondering if wifi calling is possible to set up without cell service, only have wifi and it insists on sending text code that I will not receive 

Do you still need to have data turned on to send and receive pictures when texting if you have 25 dollar basic plan with data block activated and will you see a data charge?

Do koodo reps have the ability to delete a text message that they have sent to you? I received a text from a rep with some follow up assurance and then the text was gone. It is not in my trash and although I did correspond, there is no trace of him ever sending a message or me responding all of the sudden. I just find it strange. I know the message was there and archived. 

Got a iPhone XR for Christmas. Bought it online from Koodo, it will not stay connected to my home wifi. Every other device/phone stays connected. I’ve tried everything. Soft reset, network reset, forgot the wifi and rejoined. Nothing works. It will connect if I am beside the wireless rotor. But if I go to a different room it loses connection.

So I received my new Samsung Galaxy S21, and activated the SIM card that came with it. I waited an hour, inserted it correctly into the tray, and when I try to do the setup on the phone, it’s telling me to insert a SIM in order to do the setup. But the SIM card is already inserted. I tried others SIMs and the problem is still there. When I insert the same SIM into my old phone, it’s detected automatically. Is it possible that there’s an issue with the SIM tray on the new phone?

Hi!I got a new phone (Samsung A52 5g) a month or so back, and  since then, unlike my previous phones, the tether function, both USB and wireless, don’t really work properly. Other than discord, steam and my PC games failing to connect 100% of the time, I sometimes have to restart my phone to get it working at all for even basic browsing. Discord specifically gives me an RTC error (no route). But that’s really all I can understand from that. When I click the support link on the error, it mentions it happens due to firewalls, DNS settings and other stuff that’s way over my head,  Here’s what I have tried with no luck: Making a new APN as per the Koodo APN settings info Restarting phone  making a new SSID and password for tethering  setting data to 2.4ghz instead of 5ghz.  Turning off Firewalls on my PC when tetheredPlease help! :P 

Hi All, My ma hates mobile phones and wants control over her 5g exposure! Can I switch 5g off and on with a Koodo Samsung Galaxy S21? I know KooDo isn’t on any 5g networks but want to be able to assure her she won’t have any 5g transmission if she doesn’t want it.Thanks!Ben

When I scroll down in apps my phone keeps jumping back to the top of the page. Does anyone know how to fix this?

Specifically I have an old Nokia brick phone and an iphoneX I’d like to be able to swap the SIM card between them. I know the sizes are different, so I’d use the pieces provided to account for that, just wondering if the SIM will work for both models? I heard apple phones require a specific SIM that doesn’t work on other devices? Is that true?

Hey all,I've moved abroad, I want to change to seasonal hold, but don't have a Facebook account. I cant seem to reach anyone at Koodo and I cannot receive a call back. Is there anything I can do??!? Thanks all! 

I have a new unlocked phone that I want to use. My old phone, which i bought feom koodo, does not have a sim card.How do I do this?

Would appreciate a reply before holiday ends. 

After switching to koodo my incoming calls were going straight to voicemail,  I had a call back from a rep who set up a temporary number while I cancelled my number with the previous mobile provider. There is a 90 minute window that expired and I have no access to another phone number to try again. As it stands now my phone is showing the temporary number, My question if I cancel my nmber with my former mobile company can I still port my old cell number over to Koodo? Changing to a new number is not a good option I want to keep my old number 

I left virgin for koodo. Was told service was just as good. I have been having trouble accessing data on phone usually in commercial establishments . I couldn't scan for points at Tim Horton's for example recently. When I am in a store, I can't look up info about merchandise. Very disappointing. 

Background:I live on a small island in BC, the closest Koodo retail location is 4+ hour travel away. In the last week of November, I decided to switch over from Public Mobile. I am using my own phone (Oneplus 9 5G), but I ordered a preowned (Galaxy S10+) so I will have a spare.I have not switched carrier for over 6 years and have never switched within the same network, i.e. Public to Koodo, so I was not clear on what this entailed. I was confused about being assigned a new “temporary” number. I scheduled a callback for December 6 to ask about the number porting process.December 6: I told the rep I will be porting from Public Mobile. The rep asked me for the phone number to be ported and the Public Mobile account number and then put me on hold, and within a minute, the call ended and I no longer have service. Apparently the they went ahead and ported my number right away, and since it is the same network, the port completed instantly. At that time, my Koodo SIM was still in the mail, du

Hi! I have been a Koodo customer for years with no issues... However, I just moved to Naramata, BC and I literally have NO network here even though we are fully within the coverage map. (Phone just says Emergency Calls Only). This is not ideal as my husband and my kids school can't get ahold of me when I'm at home!!! I have tried all sorts of troubleshooting but I know many others with the same issue in Naramata. I don't want to have to switch providers, someone suggested reaching out to Telus/Koodo to request a network booster in our area? Is this a possibility? Please let me know, otherwise I will unfortunately need a new provider ;(

Hello, I have had mobile data on written on my plan for the past couple of months, and since then I still wasn’t able to use any of my data. And just trying now, nothing loads at all. The only website that loads with mobile data is koodomobile.com.  I have already turned off and turned on my phone, as well as reset the network settings, several times over the past 3 months to no avail. No apps, nor websites load, (except  koodomobile.com). This is on iPhone 12. And APN is already set to sp.koodo.com under Settings > Cellular > Cellular Data Network

I don’t seem to have the WiFi Calling option anywhere on my Koodo Moto G Power phone. Any idea on how to turn that on?