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Tips, Tricks & Troubleshooting

Learn about your phone and how to resolve common issues

  • 885 Topics
  • 3,835 Replies
885 Topics
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cslaughterBeginner
asked in Tips, Tricks & Troubleshooting
Unable to use data

I’m currently on a plan with 12GB data and 4G/LTE, etc. I have tried resetting my phone, resetting my network settings, re-inserting my SIM card, and gone through Koodo Assist twice now. I have requested callbacks twice, and in the midst of the initial agents transferring me through to someone who can help me with my tech issue (to the tech department), I got hung up on both times. I have now wasted 3 hours of my life. I would like to know if anyone has had a similar network/data usage issue, as I am getting very frustrated. I have made sure all my settings for Data are on and I’ve tried resetting everything twice now. Nothing seems to work. Also, if there’s an email or a phone number I can call for customer service, it would be greatly appreciated if that can be provided.

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Visreal
VisrealBeginner
asked in Tips, Tricks & Troubleshooting
Will Koodo work with my Samsung Note 9

Hi would anyone know if the Koodo sim card work with the samsung note 9 i wanna give me teenager son my old phone and that is the Note 9 and i just wanna confirm the sim would work before setting up a koodo account thank you.

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Samantha BunceConnector
asked in Tips, Tricks & Troubleshooting
My S21+ randomly shuts off and apps keep crashing

Is anyone else having problems with their S21+? Mine randomly shuts off and apps keep crashing

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NewfietoddBeginner
asked in Tips, Tricks & Troubleshooting
I have an Huawei P30 lite and I am stuck with my phone be restricted to FDN (Fixed Dial Number)

I have an Huawei P30 lite and I am stuck with my phone be restricted to FDN. I called support and they have no clue what i am talking about. Has anyone had this issue before and is there a way to fix it, I have the unlock code and it asks me for a new unlock code and i put one in and it says that’s its invalid. Again Tech support cannot help me. They said i need a new SIM card? Can anyone advise me on this?

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srlawren
srlawrenHero
asked in Tips, Tricks & Troubleshooting
Is VoLTE supported on Pixel 6 bought from Google Store?

Can anyone confirm that VoLTE works (is supported by Koodo) on a Pixel 6 (or 6 Pro) purchased from the Google store (i.e. not from Koodo)? [VoWiFi would be nice too but my main interest is VoLTE] I just re-checked the supported device list and Pixel 3 through 5 are listed by not 6. I’m *assuming* that 6 and 6 Pro will be supported as well and the list is just out of date, but would like confirmation (while I continue to wait on my Google preorder that keeps getting pushed back--thanks Google...) Thank you in advance.

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Nezgar
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Stephkc23Beginner
posted in Tips, Tricks & Troubleshooting
Changed plan now some apps don't work on mobile data

I changed my plan and ordered a new phone online, since then some of my apps no longer work on mobile data. I haven't recieved the new phone yet.

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T.h.eConnector
asked in Tips, Tricks & Troubleshooting
Stopped receiving texts and calls

Hi, my Android Samsung phone has stopped receiving texts and calls. No settings have been changed and it was previously working. Data is working. I can't receive a scheduled call back as not receiving calls, so unsure how to resolve it. Have tried all suggestions on google search: clearing cache, changing APN, downloading Google messages app, restarting, turn off and on etc etc. Any help would be appreciated Thanks Todd

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5ab5Beginner
asked in Tips, Tricks & Troubleshooting
Pixel 6 Pro eSim support

Would an eSim from Koodo work with a Pixel 6 Pro bought from Google store?

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srlawren
Dianne Blackburn
Dianne BlackburnBeginner
asked in Tips, Tricks & Troubleshooting
inserting SIM card into home hub

I just received my Koodo ZTE home hub. I can’t figure out how to install the SIM card. It looks as though the tray is recessed, but I can’t seem to get it to pop out.

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EgewBeginner
posted in Tips, Tricks & Troubleshooting
why is the volume on my phone not working

The volume on my phone won't work

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TuttleBeginner
asked in Tips, Tricks & Troubleshooting
iphone spinning network activity on home screen

Hi all, since migrating from Telus (keeping same SIM), I’ve had regular spinning network activity next to the wifi icon. Only on the Home Screen. This isn’t normal for my phone. If I go to any other page it goes away and come back when I’m at the Home Screen. I tried resetting network settings and hard reboot. Both helped but the problem comes back. I’m thinking I may need a new SIM after all or maybe take the SIM out and put back etc. not sure what to do. Does Koodo have tech support ?

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Myrna LandersCoach
asked in Tips, Tricks & Troubleshooting
picture messages not sending

Yesterday I reset my networks and that erased all my Bluetooth connections. After I redid those, I can't seem to send or receive pictures messages now?

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Math999Connector
posted in Tips, Tricks & Troubleshooting
mémoire téléphone beaucoup moin que annonce

Bonjour j'aimerais s'avoir pourquoi c'est écrit 32 go sur l'annonce du téléphone que j'ai acheté,alors que le système du téléphone de base prend 13 go ??? Les informations sont mensongères En général quand ont écrit 32 go le téléphone doit avoir 32 go

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Khadija Khalid
Khadija KhalidConnector
asked in Tips, Tricks & Troubleshooting
no calls

Ported over my number yesterday from rogers . New phone with Koodo . Since then, no calls or messages can be received but I can make calls. Can someone help???? Not receiving any calls at all and freaking out normally it takes a couple hours only restarted a few times too.

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Flo Koodo
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jaimeb9314Beginner
asked in Tips, Tricks & Troubleshooting
Is there any way to retrieve and download deleted text messages?

Is there any way to retrieve and download deleted text messages?

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ThomsonAndThompsonBeginner
asked in Tips, Tricks & Troubleshooting
Why does my Facetime auto answer calls?

When one of my contacts calls my iPhone via Facetime audio or video my phone with a Koodo SIM will automatically answer without me accepting the call. This behaviour only started when I switched my SIM to Koodo. Both Facetime and Messages switch GUI controls are ghosted so it seems like these two settings are locked as I cannot tap for additional details. This behaviour only started when I switched my SIM to Koodo. How should I disable auto answer Facetime calls when my iOS settings are locked?

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GemsterConnector
asked in Tips, Tricks & Troubleshooting
new iphone not receiving imessages to phone number

Just upgraded my iPhone and changed carriers but kept my phone number. Now I can’t receive iMessages unless I text them first. Any idea why?

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ByahMoBeginner
asked in Tips, Tricks & Troubleshooting
SIM card issue/ no network

I'm having this issue for the past 2 days , I can't make or receive calls. I can't even access my data. Please see the image and let me know what are your suggestions. Thank you

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JTKlassenBeginner
asked in Tips, Tricks & Troubleshooting
Time of One UI arrival on S21 on Nov. 23

At what TIME will the Galaxy S21 receive One UI 4 on November 23? (EST) Is it 1 am, 2 am, etc.

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srlawren
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JTKlassenBeginner
asked in Tips, Tricks & Troubleshooting
Android 12 on Galaxy S21 in Canada release date on Koodo

I'm wondering when Android 12 with One UI 4 will be on the Galaxy S21? (carrier: Koodo)

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Dinh
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Bryce72Beginner
asked in Tips, Tricks & Troubleshooting
Will I be able to put the old sim card into the new phone?

Hi, I want to upgrade my Samsung phone. My current phone has a micro sim card, but the new phone has a nano sim card. Will I be able to put the old sim card into the new phone?

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Dinh
Rodrigo Parente
Rodrigo ParenteBeginner
asked in Tips, Tricks & Troubleshooting
Poco F3 mms problems

I get this Poco F3 cellphone and i have a problem to send and receive MMS. I tried the problems solution in the community and didn´t solve my problem. I can find help from a Koodo support team member?

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praevidiumBeginner
asked in Tips, Tricks & Troubleshooting
ATT Galaxy S8 on Koodo network

Does anyone know if a US Galaxy S8 originally locked to ATT will work on Koodo’s network?

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MiniPaquinBeginner
asked in Tips, Tricks & Troubleshooting
is the OnePlus Nord N200 compatible with Koodo?

I’m shopping for a new phone and the Nord N200 has caught my eye. Is this phone guaranteed to work with Koodo?

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srlawren
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tupidBeginner
asked in Tips, Tricks & Troubleshooting
galaxy A52 5g forget screen lock password...

I just bought this phone today, and was going to log in to facebook. I couldn’t remember the password so when i went to get it the phone went off. When I got back to it I had to put my password in and should have written it down. Do I have to go back to where i bought it?

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Allan M

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