Tips, Tricks & Troubleshooting

Grandfather was given this phone to replace his broken one, tossed his SIM in and its asking me to unlock it from Koodo, he cant remember who gave him the phone and unfortunately I dont live near him. Is there a AIO lock code for these things?  I tried searching online but its all asking for money to unlock it and because I’m not a Customer, I cant unlock it via Self Help?Current wait for a callback is 2 hours, currently in que .  Wondering if anyone here has any ideas or can help?

Operator of Koodo Telus made a huge mistake and disconnected my previous number to connect my wife s number on this SIM, and my wife still have temporary SIM number. My sim has her number. And my number is not active. I need you to fix it right now! I can't use my number!!!

How can I add on a new person with applying for a new Koodo mobile number under my existing account as a family plan

I switch to 5G plan and restart my iPhone X (IOS16.6) several times, but the voice and data setting shows only LTE/3G.

I just swapped my plan to a 5G plan on a pixel 7. My speeds using 5G are measuring slower than if I force my phone to use 4G. Any advice? 

Has anyone received this message lately? I can’t find it on the know fraud community and want to know if I need to be concerned.  messageKoodo: We've received a request to transfer a wireless phone number on your account to another service provider. We've sent a text msg request to the wireless user to approve the request. This message is for your information only . Thank you. thanks!!

I just heard all of my colleagues receive an emergency alert (not a test) and I did not.  Can anyone help please?  This has been the case with my last two iPhones.  Currently on an iPhone 11 and it is updated.  Thank you!  

I wanna cancel seasonal hold, but my phone number is unable to get callback, i need use other number to get callback, but now i don’t have other number to get callback. What should I do? Thanks!

Hello Team,The apartment where I live has this phone access where one can punch in a unit number and it would dial to my phone. Then I’ll pick up the call, able to talk to the caller, and if i wish to open the front door for them to get it (friends, delivery driver), then I press button 9 on the keypads.  It worked once before during the demonstration, but now it doesn’t. The apartment manager said it could be something to do with the phone provider, and i should contact to get a reset or something.please advise.  thank you. Khiem.

im a Koodo customer for the past 12 months- i wanted to get a plan fir my partner- we use the same credit card but she got rejected at the credit check- makes no sense

Had a call this morning from a number in my area, very nice lady asking me questions, because she had a call from my phone # that was phishing for visa information,  She was calling to let me know, was not asking anything personal , just a friendly mention.I would like to know if there is anything I can do to block this from happening.  I use the phone mainly for business, and would not like anyone to get this kind of call from what appears to be my number.Thanks,

I just got a new Android phone Samsung 13A, I’ve downloaded apps.  I’ve been trying to increase my income so I’ve been trying apps, some apps are brand new to the market.  I had a phone through Koodo for 5 years until May and never had a virus.  But wasn’t using as many apps before.  I have like a stock trading app, a few games that I enjoy and have gotten paid.  But what do I do?  If I clean it maybe it will do more damage.  

Need help this is so frustrating can't talk to any one on getting my wifi calling to work and says my number not recognized for verification code 

How do i block my number so it isn’t displayed on the phones i’m calling ?

I am a monthly customer with an old 3g Samsung Galaxy J3. I received a call telling me I need to upgrade, now have a Iphone 14 Pro but online it looks like the sim card is not transferable. I want to keep the same number, how do I know if sim card will fit and is it cheaper to order online? Tried a call but did not understand answer, I may go back to Bell.

Been with Telus since it was AGT and we recently switched from Telus to Koodo for our mobile phones (on Telus’s advice, to save $$).  We noticed a real degradation in speed and functionality:  no response from Touch Screen for 10 minutes; asking for password with no keyboard; “no server available” on multiple apps.  Wondering if anyone else experienced the same difference in service and how you handled it.

Hi All, I recently followed these instructions to update my phone’s Access Point Name for Picture and Group messaging compatibility:This link under the tab “Updating Android settings for picture and group messaging compatibility”https://www.koodomobile.com/en/help/picturemessagingchangesPicture and group messaging works fine but my hotspot would no longer work for connected devices. They could connect but would not have access to the internet. I did multiple restarts of devices, tried two laptops, changed the hotspot password, and forgot the network on the connecting device, no luck. I switched back to the original settings and my hotspot is working fine.Any thoughts? Using a Nokia G21. Thanks!

I have the Samsung Galaxy A53 5G unlocked from Samsung Canada. And despite some other members on Reddit saying they have 5G service throttled to their plan. My phone still can’t get 5G signal even after doing the tricks including switching network modes, swapping perks, and removing and reinserting my SIM card. I am in a 5G signal area and my mom’s iPhone on Public Mobile has 5G service everywhere.  My plan is the $50 40 GB plan I got in the self-serve.

I have followed koodo step that  transfer my phone number from virgin to koodo.I can receive phone call and call out, and sign in koodo online, it shows successfully transfered.And I called virgin that they told me I already cancel their service.But why I can’t receive and send text message.When I text back “YES”  within 2 minutes.

Hello. I have a Oneplus 10 Pro phone and VoLTE and Vo-WIFI doesn’t work. I don’t need Vo-WIFI to work but with the upcoming 3G shutdown I want VoLTE to work for better peace of mind. I currently have “Koodo VoLTE Access” listed in the add-ons section in my account. VoLTE is turned on, on the phone. This isn’t enough to activate VoLTE. 

Hi there, This is issue is not new, but I think it’s gotten worse recently. So here it goes:I am currently in a rural corner of Nova Scotia, where connectivity is admittedly poor.However, my partner and I both use Koodo, have the same plan, and the phones are sitting next to one another on the window sill …. difference: his phone (a 2018 Motorola, maybe $100) has enough connectivity to provide a hotspot with acceptable latency for video streaming, while I was not even able to provide ANY internet connection via hotspot. As I said, that phenomenon is not new, but it’s never been as bad. After resetting the network, I am now able to create a very, very, very, very, ….. poor connection. Definitely not good enough for video.As I said, it’s gotten worse. The last time we visited here, I was actually better able to use the internet  on my laptop with  using the phone as a hotspot than trying to access email, messages, youtube directly on the phone. I found that quite curious.I talked to Sams

I was running out of data and Koodo always offers some kind of plan increase for 5 or 10 dollars per month and you can opt out at any time.  So i proceeded to add 4 gigs for 5 dollars.   I only wanted the data for this month/period so I thought I’d cancel it and it would last for the rest of the month and no longer be applied in subsequent months.  I was wrong and it prorated the 20 days, removed the 4 gigs and charged me 3.xx for no use.  I tried to add it back by sending the sms text ADD4 again and now I’m being spammed every minute with:  Koodo: Sorry, it doesn’t look like you’re eligible for this offer at the moment.  We’ll be sure to keep you in mind for future deals. I’ve received over 50 of them so far and they keep coming. Anyone experience this? Thanks, 

This is the second month in a row that there has been a glitch on my account and all of my data just disappears into the abyss. Last month when it happened, I changed my plan to get more data to avoid any charges. This month they just stole 31 GB from me in less than 30 minutes…………. I am really annoyed. You can see the minute by minute of usage on my account…… And when I spoke to a representative they suggested I buy more data….. like? It’s technologically impossible for me on my iPhone to burn through 31 GB in that short amount of time. 2 months ago before this nonsense started happening to me I average 3 GB of usage in a month………. So dumb. I want my data back. 

Hi, I have a Pixel 6 with 3 eSIMs: 2 unused, and 1 for Koodo (main carrier).  I decided to buy an extra eSIM for an upcoming trip on Airalo, and when I attempted to download it the process failed.  I rebooted the phone to see if it'd make any difference, but when it came back I did not have any mobile service anymore: the Koodo eSIM had been disabled.When I try to reenable it, I see the message "Can't disable carrier - Something went wrong and your carrier could not be disabled".I then thought that the problem might be with the other 2 unused eSIMs.  When I try to erase them from the device, I get a generic error saying that it was impossible to do so.I've already tried:Rebooting the device many times, including in Safe Mode Resetting the network/mobile Erasing all downloaded eSIMs (I get the same generic error) Talking to Google via chat/phoneI found a few references online saying that Pixel phones can only store 3 eSIMs max., but I could not find anyone experience the exact same prob

My pixel 6 is dropping both incoming and outgoing calls.  I have tried with both wifi calling and regular calling.  The problem is intermittent.  At some points I cant hear the other caller and at some points they cant hear me.  Other times the call drops outright.  I have good reception with both my 5g cell signal and wifi internet.