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Tips, Tricks & Troubleshooting

Learn about your phone and how to resolve common issues

  • 868 Topics
  • 3,650 Replies

868 Topics

J
JanenekcBeginner
asked in Tips, Tricks & Troubleshooting

Koodo suddenly changed my number?

I recently switched from another carrier to Koodo and everything was fine. Now about a month later my number has been changed on me. When I switched they asked if I wanted to keep my number and I said yes I do.  Now all of a sudden it has changed. to make matters worse I cant even get a hold of Koodo. The number I found does not work.Has anyone experienced similar with Koodo or know what to do? 

1
Dinh
8 months ago
A
ActionJacksonBeginner
asked in Tips, Tricks & Troubleshooting

Android Visual Voicemail Not working. What is Koodo voicemail number?

Boy, they sure make it tough to get a human at Koodo!!!I have a Pixel 6 running Android 13.  I’d like to use the visual voicemail feature. I’m getting error ‘Visual voicemail isn’t working.  Call voicemail to finish setting it up” message.  OK.  Looks like it’s not set up correctly.  :-)I call voicemail by pressing “1”,  Voicemail works… I get the standard Koodo “you have no messages”.  But it doesn’t do anything towards setting up visual voicemail.So, I go to the voicemail settings > Voicemail.  Visual voicemail is ticked.  Can’t change PIN at this point because I’ll assume it’s not set up.  Let’s try ”Advanced settings”.  Service is flagged as “Your carrier”.  No option to specify Koodo so we move on…I believe the issue is with Setup.  It requests the voicemail number.  It doesn’t work with my mobile number so the only option I can think of is that Koodo has a backdoor number into the voicemail system.I recall seeing a 778-xxx-xxxx number in this field before I entered my mobile n

2
A
8 months ago
Amey Simkins
Amey SimkinsBeginner
posted in Tips, Tricks & Troubleshooting

2 different phones and aim cards dropping calls and not sending messages

My 2 daughters have been having problems for the last week with either their call dropping after one ring or their text messages either not sending or not receiving. They have restarted phones and took sim cards out then put back in. Same thing happens, but comes and goes

4
srlawren
9 months ago
L
leungdaCoach
asked in Tips, Tricks & Troubleshooting

VoLTE doesn't work even enabled

HiI enabled on the phone and on the self serve portal. the VoLTE still doesn’t work. I have another provide on the same phone and it is working fine. See photo below.SIM1 - Koodo (not working)SIM2 - FIDO (working without any issue) 

15
L
9 months ago
S
SymbiotefiveConnector
asked in Tips, Tricks & Troubleshooting

mms messages do not send or are received

I'm technically a new Koodo customer. Returning customer is more accurate. I was with Rogers previously I ran a phone called a red magic 6r which ended up breaking and being sent in for repair. Upon return the phone could once again access data and roaming but sending and receiving sms was broken. After switching phones to a Xiaomi blackshark 4 I could receive but still not send. Now that I am back on Koodo I am having both problems again unfortunately and I would like to fix them promptly. I can't group message, send or receive pictures or videos despite having an international sms plan which is pointless if I can't message the group chat I was planning on being in contact with. I have added screenshots of the apn I believe but I only seem to put one photo in from my end I'll post and try and edit the second screenshot in 

8
S
9 months ago
D
djm1234Beginner
asked in Tips, Tricks & Troubleshooting

Trying out Koodo, porting number later?

I currently have an account with a different provider.  I am thinking about switching to Koodo, but I use it in some remote places with poor mobile coverage, so I want to make sure the coverage is at least as good as my old provider before I commit.  What I’m thinking of doing is this:Sign up with Koodo and get a SIM and a new number Try it out for a while, while maintaining my old service as well for comparison If Koodo works well enough, then transfer my old number and cancel that account.  If not, cancel my Koodo account.Is this possible, or do I have to transfer the number right from the beginning?

4
BobTheElectrician
9 months ago
T
Thomas DanielAdvocate
asked in Tips, Tricks & Troubleshooting

Unlock older Koodo phone

I have an older Samsung Galaxy ACE GT-S5830D phone loecked to Koodo. My account has been cancelled by me and inactive for more than. How do I unlock my phone so that I can use it with another provider?

7
T
9 months ago
J
JohnnyboynelsonBeginner
asked in Tips, Tricks & Troubleshooting

Wallpaper disappears

I recently got a CPO iPhone 11 from the Koodo site.  The problem is that my wallpaper keeps disappearing and I am left with a black background.  The phone still works properly, and all of my apps are there.I have tried shutting off power, turning it back on. and my wallpaper comes back.  A few minutes later the background just turns black again while I am using the phone.  I performed the most recent software upgrade too.Any suggestions?

2
J
9 months ago
Bob Gagnon
Bob GagnonBeginner
asked in Tips, Tricks & Troubleshooting

Sonne 1 coup et ça raccroche !

Quel est le problème avec Koodo, ? Ca sonne un coup et ça raccroche !Plusieurs amis ont le même problème !Je commence à être tanné de ce bug !  

1
Dinh
9 months ago
S
spidersspiders1212Beginner
asked in Tips, Tricks & Troubleshooting

"eSIM manager" disabled on my S20 5G

eSIM is disabled on my phone, the option is not showing up. Please help me enable this.

2
G
9 months ago
C
CCeceliaCBeginner
asked in Tips, Tricks & Troubleshooting

How do I reset my voicemail?

Changed my last name and can't figure out how to change my name greeting for voicemail.

1
G
9 months ago
C
CaspercatBeginner
asked in Tips, Tricks & Troubleshooting

Texting issues

After 4+ years with Koodo and no problems I am suddenly having issues with sending texts.  When  texting the same person several times some will go through and others have to be resent. This just started yesterday and continues today. Is there an issue with Koodo? I have tried restarting my phone and it did nothing to help this problem.

7
Allan M
9 months ago
D
DrummerBeginner
posted in Tips, Tricks & Troubleshooting

What's up with the Telus / Koodo network?

Having problems with texts and making calls this afternoon.  Reboot the phone - problems persist.Any ideas what’s up with the network?

2
Allan M
9 months ago
N
nim4165
asked in Tips, Tricks & Troubleshooting

Convert a prepaid Koodo SIM to eSIM

Can I convert my existing active prepaid SIM to an eSIM?If successful, can I replace the Koodo SIM with another provider’s SIM and alternate use of either SIM/eSIM? Has anybody done that successfully?

1
R
9 months ago
C
Cheeky galBeginner
asked in Tips, Tricks & Troubleshooting

why can't i make calls or text?

I can recieve calls and textsWhen I try to call....it's says "ringing" but the line is silent and nothing happensWhen I text...I get a failed message/cannot send.This has been happening all night. 

1
R
9 months ago
C
Cindy22473Beginner
asked in Tips, Tricks & Troubleshooting

text message issue

When I send a text message I get trouble sending check option but the message is sent how do i clear this up its annoying 

1
G
9 months ago
M
mnpattOrganizer
asked in Tips, Tricks & Troubleshooting

Text Messages can not be sent and/or slow delivery

Myself and a number of people I text with are experiencing slow delivery time or a red box saying the message cannot be  sent.   Have to hit the resend button a couple of times to get it to send.  All phones are Android in the Samsung galaxy series.Is anyone else experiencing this? Is there an issue with the system? 

11
D
9 months ago
D
dongju beakBeginner
asked in Tips, Tricks & Troubleshooting

Transfer

 I tried to transfer from Phonbox to Koodo.But I am in stuck for 5days.and I got that email from Koodo.I am dongju beak and my phone number is 902 403 7539    Sir, after checking with the department in charge, it seems that you applied for port in to Koodo and received the above message. If you apply for Port In to the mobile carrier first, it becomes Port Protection and it is difficult to issue an account number. Therefore, please contact Kudo and cancel the port-in application.The port out process is currently in progress, and if you cancel the port in application to Kudo, the number transfer process will continue.Thank you.

1
R
9 months ago
J
JennyG77Connector
asked in Tips, Tricks & Troubleshooting

callback issues

I need to speak to a live human being after I have been wrongfully charged for roaming fees. when the callback came in and I hit ‘1’ to request to speak to an agent, it did not register. I was again prompted to hit 1 again with the same result and then again a third time. This happened with all 3 callbacks this evening and still have not spoken to anyone! This system is absolute garbage? Can anyone help?

2
J
9 months ago
X
xMikeTheRipperBeginner
asked in Tips, Tricks & Troubleshooting

LG G8X ThinQ can't connect to 2009 Ford Focus??

I have a trip that’s going to take about 2 days to drive, I want to connect my phone to my car to listen to my music, it’s an older car.. 2009 Ford Focus 4 Door Sedan.. the car HAS Bluetooth, the car CAN connect to phones and devices, I can’t for the love of god get my phone to connect though. The car has a SYNC system with it’s Bluetooth where it gives a PIN and I’m supposed to find the Car/Device on my phone in the Bluetooth search and input the PIN, but my phone WON’T pick up the car’s Bluetooth Signal.Is my phone just too new for this car? As far as I can see, my phone doesn’t have the SYNC function, but I’m also not very tech savvy at all..Anyone help? Google isn’t helping. 

4
X
9 months ago
B
BigBarry200Beginner
asked in Tips, Tricks & Troubleshooting

esim transfer to new phone

Hello, Now that Telus and Koodo are supporting the Sim > eSim conversion, will it cost anything to move the eSim to a new phone?I just converted my SIM to and eSim thinking it would be easier to switch phone later this year but now it seems I have to pay for a new esim s it can be used on my new phone?can we confirm Quick Transfer works for Koodo AND Telus? https://www.telus.com/en/support/article/esim-voucherhttps://www.iphoneincanada.ca/2023/03/23/telus-convert-to-esim-iphone/thanks!B

2
B
9 months ago
L
LBOakvilleBeginner
asked in Tips, Tricks & Troubleshooting

Number called from my phone, but not me - what's going on?

I just noticed today in my Recent calls section that a call was made FROM my cellphone to a number that I don’t recognize (I.e., an outbound call that I didn’t make).  It happened when I was at work and near my phone and I can confirm no one had physical access to it.  It doesn’t look like it connected though, as there is no information about how long the call was.  When I clicked on the number for more information, it showed that in the past month there were two other such outbound calls from my phone to the same number; the first one shows up that there was a 4 second connection.  When I do a search for the number via Google, it says there is no information on that number.  I’m concerned about calling the number myself in case it is a fraud thing.  Any advice?

2
L
9 months ago
S
Stef123Beginner
asked in Tips, Tricks & Troubleshooting

Address Error

I’m trying to place an order online and noticed my postal code was incorrect. I tried to update my address, however, the website will not accept it as a valid address and continuously asks me to select another. My address is correct and is a valid Canada Post address. Can anyone point me in the right direction on how to resolve this? 

2
S
9 months ago
cabern
cabernBeginner
asked in Tips, Tricks & Troubleshooting

How to enable email to SMS

I’m not receive MMS to Text anymore. I used to be able to receive texts when an email was sent to ##########@msg.koodomobile.com but it no longer works. Its supposed to be on by default but isn’t working for me. 

1
G
9 months ago
B
br1anBeginner
asked in Tips, Tricks & Troubleshooting

Koodo and cellular router

Hi,Can anyone tell me if a Koodo sim can be used in a cellular router?  I bought a RUT240 cellular router on Amazon.  It set up ok but would not connect to the internet.  Not sure if it was a router problem or does Koodo not allow data tranfer from a cellular router. I have the 75gb plan.

3
BobTheElectrician
9 months ago

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