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Problems with Apartment Acess Phone Call

  • August 24, 2023
  • 8 replies
  • 266 views
K

Hello Team,

The apartment where I live has this phone access where one can punch in a unit number and it would dial to my phone. 
Then I’ll pick up the call, able to talk to the caller, and if i wish to open the front door for them to get it (friends, delivery driver), then I press button 9 on the keypads. 
 

It worked once before during the demonstration, but now it doesn’t. The apartment manager said it could be something to do with the phone provider, and i should contact to get a reset or something.

please advise. 
 

thank you. 
Khiem.

Best answer by Goran

If you like, I can flag a rep to see if there's anything to be done on Koodo’s end. I've only really seen issues with the wireless home phone lines so this is surprising to hear now.

This topic has been closed for replies.

8 replies

G
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  • Goran
  • Mobile Master
  • Answer
  • August 25, 2023

If you like, I can flag a rep to see if there's anything to be done on Koodo’s end. I've only really seen issues with the wireless home phone lines so this is surprising to hear now.

K
Dinh
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  • Dinh
  • Mobile Master
  • August 25, 2023

So it worked before and now it didn’t? when you said it didn’t work, you meant pressing 9 didn’t open the door or you had zero notification at all?

Did you know the number that they use to call you when the buzzer number was entered? make sure that number wasn’t blocked in your phone.

A Koodo customer, opinions are my own.
K
K
  • Khiem Ngo
  • Author
  • Connector
  • August 26, 2023

Hi Goran. Yes please. Just curious, How can i flag the message myself? Or you’re the moderator of this community?

K
  • Khiem Ngo
  • Author
  • Connector
  • August 26, 2023

So it worked before and now it didn’t? when you said it didn’t work, you meant pressing 9 didn’t open the door or you had zero notification at all?

Did you know the number that they use to call you when the buzzer number was entered? make sure that number wasn’t blocked in your phone.

I pressed 9 and it didn’t work yes. I still received the call. Still hear the conversation. But when I pressed 9 to unlock the door, it didn’t work.

R
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  • Robert T
  • Mobile Master
  • August 26, 2023

I have flagged a rep to assist you. 

When you like my post, my boss gives me a raise, my dog is happier and my kids love me more.
K
G
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  • Goran
  • Mobile Master
  • August 26, 2023

You can “@” people specifically but someone who is a “mobile master”here can specifically flag Koodo reps if assistance is needed. There are also reps here in general.

K
Flo Koodo
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  • Flo Koodo
  • Official Rep
  • August 26, 2023

Hi @Khiem Ngo 

Have you tried to reset the network settings on your device or even try the sim card on a different phone?

 

K
K
  • Khiem Ngo
  • Author
  • Connector
  • August 26, 2023

Hi @Khiem Ngo 

Have you tried to reset the network settings on your device or even try the sim card on a different phone?

 

Tried reset the network settings and it works now. Thanks. 
 

On a side note, I called to book an appointment earlier today, and when I pressed a number to select an option (#2, in this case), it does not register to the system, even though it does show up in my phone that i pressed it. 
 

So it seems like the problem with the whole keyboard input, not just number 9 specifically. Happened to 2 different place, so the problem must be from my own phone. 

Reset the phone + the network setting as suggested. And all good now.

Flo Koodo
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