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cancel seasonal hold but no another number to get callback

  • August 29, 2023
  • 2 replies
  • 95 views

I wanna cancel seasonal hold, but my phone number is unable to get callback, i need use other number to get callback, but now i don’t have other number to get callback. What should I do? Thanks!

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2 replies

Dinh
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  • Mobile Master
  • August 29, 2023

Have you tried to change your seasonal hold plan into something else in selfserve?https://www.koodomobile.com/en/help/keeping-your-account-open-when-travelling


Boa_Guy Koodo
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  • Koodo Alumni
  • August 29, 2023

Hi there @Amberk  Good news, you don’t need the help of an agent to reactivate from Seasonal hold. You will be able to change your plan to any in-market plan directly from Self Serve. https://koo.do/MyServices .