Hi there,

This is issue is not new, but I think it’s gotten worse recently. So here it goes:

I am currently in a rural corner of Nova Scotia, where connectivity is admittedly poor.
However, my partner and I both use Koodo, have the same plan, and the phones are sitting next to one another on the window sill …. difference: his phone (a 2018 Motorola, maybe $100) has enough connectivity to provide a hotspot with acceptable latency for video streaming, while I was not even able to provide ANY internet connection via hotspot. 

As I said, that phenomenon is not new, but it’s never been as bad. After resetting the network, I am now able to create a very, very, very, very, ….. poor connection. Definitely not good enough for video.

As I said, it’s gotten worse. The last time we visited here, I was actually better able to use the internet  on my laptop with  using the phone as a hotspot than trying to access email, messages, youtube directly on the phone. I found that quite curious.

I talked to Samsung, who suggested to talk to Koodo - they would be able to fix it. 
I kind doubt that … any ideas what might be going on?