Tips, Tricks & Troubleshooting
Learn about your phone and how to resolve common issues
- 380 Topics
- 1,481 Replies
I have an Huawei P30 lite and I am stuck with my phone be restricted to FDN. I called support and they have no clue what i am talking about. Has anyone had this issue before and is there a way to fix it, I have the unlock code and it asks me for a new unlock code and i put one in and it says that’s its invalid. Again Tech support cannot help me. They said i need a new SIM card? Can anyone advise me on this?
Can anyone confirm that VoLTE works (is supported by Koodo) on a Pixel 6 (or 6 Pro) purchased from the Google store (i.e. not from Koodo)? [VoWiFi would be nice too but my main interest is VoLTE]I just re-checked the supported device list and Pixel 3 through 5 are listed by not 6. I’m *assuming* that 6 and 6 Pro will be supported as well and the list is just out of date, but would like confirmation (while I continue to wait on my Google preorder that keeps getting pushed back--thanks Google...)Thank you in advance.
Hi, my Android Samsung phone has stopped receiving texts and calls. No settings have been changed and it was previously working. Data is working. I can't receive a scheduled call back as not receiving calls, so unsure how to resolve it. Have tried all suggestions on google search: clearing cache, changing APN, downloading Google messages app, restarting, turn off and on etc etc.Any help would be appreciated Thanks Todd
Hi all,since migrating from Telus (keeping same SIM), I’ve had regular spinning network activity next to the wifi icon. Only on the Home Screen. This isn’t normal for my phone. If I go to any other page it goes away and come back when I’m at the Home Screen. I tried resetting network settings and hard reboot. Both helped but the problem comes back. I’m thinking I may need a new SIM after all or maybe take the SIM out and put back etc. not sure what to do. Does Koodo have tech support ?
I am a returning customer from Koodo (left two years ago). I am not receiving texts. I can send them. I am using the same Galaxy Note 9 I bought from Koodo. I switched back during Black Friday a few days ago. I also have a iPhone 13 I got when I signed on and was planning to give away but tried putting the sim there out of desperation, same issue.I am talking about authentication texts from banks, Microsoft, work, friends etc. I called earlier this morning and the agent said there was some errors and did a reset on their end. It seemed to have fixed it but then I stopped receiving these texts again. Is it because I am a returning customer? I need the agent to do a permanent fix as this is affecting my work.
When one of my contacts calls my iPhone via Facetime audio or video my phone with a Koodo SIM will automatically answer without me accepting the call. This behaviour only started when I switched my SIM to Koodo.Both Facetime and Messages switch GUI controls are ghosted so it seems like these two settings are locked as I cannot tap for additional details. This behaviour only started when I switched my SIM to Koodo.How should I disable auto answer Facetime calls when my iOS settings are locked?
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.