Skip to main content
Koodo Community

The basic messenger I've been using for years now won't display images or videos but instead offers a downloadable link, which I can never download. "Tap to download", then I get "Mobile data is turned off. Check your settings." when I tap it.

I've never had data, I only use wifi. I'm not very knowledgeable when it comes to all this so a little advice would be appreciated. I'm using a Samsung A03s. Thanks.

It sounds like you may have set messenger as you default texting app so now your text messages are going there and you can’t view MMS (picture texts/videos) without turning your data on.


Here check out this link to see what you’ve got selected since you said you’re not very good with this:

Change the default messaging app on your Galaxy phone (samsung.com)

It’ll help you follow along


Thanks for the advice. However, I've now switched between both the Samsung and back to my regular (Google I assume) messenger app, and neither are allowing me to see or download anything. Could it be anything else?


You need to have your data turned on to download MMS (picture and video messages).