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Self Serve

All discussions about Koodo Self Serve.

763 Topics
3,039 Replies

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763 Topics

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TheLaserGuyConnector

posted in Self Serve

gps2Beginner

asked in Self Serve

Not able to activate new sim card

I purchased a new sim card because I misplaced my old phone.I am using self serve to activate it.I cannot use the text option to receive the activation code since i don’t have access to my old phone.I selected to receive the activation code via email. I tried a few times but I am not getting any emails from Koodo. I have scheduled a call but it’s not until tomorrow afternoon. I need phone service now.Please help.Thank you.

2 months ago

kobe24Beginner

asked in Self Serve

Can't Change Billing Address

I am trying to change my billing address through self serve since my house numbers are not in the correct order, I successfully submit the address change which was found by Canada post, waited over 15 minutes, refreshed ect and it still does not change.

2 months ago

IHaveaQuestionPlzBeginner

asked in Self Serve

is STREAM+ customizable at all ??

Hello, is there Any way to elect Netflix Basic or Standard instead of the Netflix Premium with the bundle ?or any better deal for existing long time loyal customers?Thank u so muchh! :)

2 months ago

PierreFRBeginner

asked in Self Serve

Switching to a basic plan

I want to switch to a basic plan (I basically just need a plan to receive texts) but it’s not available in the Self-Serve portal.How can I get someone to change to these plans?

2 months ago

victor.nbRockstar

asked in Self Serve

I changed my number through koodo self serve in July 3rd, but it still have not updated on my actual phone.

My koodo account already changed my phone number in their system, but my actual phone still has my old phone number. I tried restarting my phone and even resetting my phone network settings, since it was recommended, but I’m still stuck with my old phone number.

2 months ago

MobileUser

posted in Self Serve

Strange message when I logged in about password being incorrect or not meeting policy requirements anymore

Hi, When I logged into my account today, I got a message stating my password was either incorrect or it’s not meeting policy requirement anymore. I’m a 100% sure my password was correct so I’m wondering if there’s a new policy that was introduced recently. I just want to confirm if that’s the case. I’ve already reset my password. Also, is there any way I can check how many times a password reset was requested for my account? I want to know this just to know nobody logged into my account and changed my password.Thanks.

2 months ago

SACMGPConnector

asked in Self Serve

Continuous errors when looking at usage

Does anyone else get continuous errors when looking at the usage page? I’d say it happens to me 70% of the time, regardless of which browser I am using, or if I’m on my laptop or mobile phone. Even more oddly when looking at Minutes for my partner and I it always shows the two phone numbers called/received as our own two numbers, even when we’ve called or received a call from another phone number.

2 months ago

Priyanka ThakurOrganizer

asked in Self Serve

trying to activate new sim but not receiving verification code on email

Hello EveryoneI ordered a new koodo sim online that i never received, so as advised by a rep, i went to koodo retailer to get the sim but now, i am unable to get verification code on my email. even after multiple tries. i have checked my spam folders and everything...what to do now? its so frustrating

2 months ago

Ew11obBeginner

asked in Self Serve

Getting error when trying to transfer number

Hello,I'm trying to transfer my number over from bell but I keep getting the error "make sure to input correct number". The account number is exactly as it appears on my previous bills. I see questions about this error have been asked before, but none seem to have an answer. Thanks

2 months ago

Jim PowerConnector

asked in Self Serve

Can't log in to self serve

When I try to sign in, I receive this message. “You've exceeded the maximum number of unsuccessful attempts and your online access to Self Serve has now been locked. To prevent unauthorized account access, we limit the number of login attempts. To regain access, please try again in one hour.”I’ve tried 3 times in 2 months...so that “try again in a hour” is useless.

2 months ago

Hadisu AlhassanBeginner

asked in Self Serve

Can't activate SIM card

Lost my phone and bought a new SIM card. Self Service gives me two alternatives to send verification code to: email and phone number. Obviously I don't have the number now so I chose email. Nothing comes through email after hours even if I resend. Note: I’ve checked spam messages nothing. Try calling customer service but robot only give call back option. I’ve no phone now.

2 months ago

MegsxoBeginner

asked in Self Serve

Security Incident: Be Aware

Anyone who has been receiving obsessive password reset emails when they do not request password resets for their Koodo account should be seriously concerned. For months I’ve been intermittently receiving password reset emails, sometimes 4-5 per day that I do not request and yes they are from Koodo. I’ve contacted Koodo multiple times and they told me they were sent in error and to ignore them. Alas, I keep receiving them. Multiple times. I’ve changed my password 10-12 times now, just to be certain. Today, I received an alarming email from Koodo, pasted below. I just want to make everyone aware that this has happened to me and to connect with Koodo if you’ve been receiving password reset emails incessantly. I’ve had to call Equifax to add a fraud alert to my credit file and will be cancelling my service with Koodo. This is totally unacceptable. Dear (name removed for privacy): We recently detected a security incident impacting your Koodo online account. What happened: Koodo Security id

2 months ago

LuandaBeginner

asked in Self Serve

Unable to receive SMS verification from Self Serve

I’m trying to register for the Self Serve account (prepaid), but unable to receive the SMS verification code. The phone is working and able to receive SMS from other numbers except Koodo website.

2 months ago

BahadurBeginner

asked in Self Serve

postpaid to prepaid

I want to transfer my sim from postpaid to prepaid.

2 months ago

SMargerisonOrganizer

asked in Self Serve

Re: Changing to New Sim card, have not received verification code

I am trying to change my sim card and I am stuck on the verification code stage. I do not have access to my number due to a sim card issue so I have sent it to my email. I have checked the email is correct but I’ve waited 30mins for the code to come to email and I have not received any code yet.I have tried the resend code option as well with no success.

2 months ago

EmmaSpenceConnector

asked in Self Serve

recieced SIM but no activation email

I’ve received my SIM but no email with account number or phone number. I’m unable to login and make an account because of that. Looking to use my current number from a dif plan. Any help would be appreciated

2 months ago

Jeff JohnsonBeginner

asked in Self Serve

Unable to log into Self Serve

I’ve been getting this message for over a week now. Each time I get this error message even when it has been days since I tried to login. How do I fix it?? You've exceeded the maximum number of unsuccessful attempts and your online access to Self Serve has now been locked. To prevent unauthorized account access, we limit the number of login attempts. To regain access, please try again in one hour.

2 months ago

Patty DavisBeginner

asked in Self Serve

14 emails requesting password change. Never requested.

So far, I have received 13 emails apparently from Koodo saying that I had requested an email password change. Never once have I done this. I don’t know why I keep getting the same annoying email - today was #13! There’s not an option to opt out or to unsubscribe from this frustrating annoyance. All I can seem to do is send it into my spam folder but yet, they still come! How do I make them stop?

2 months ago

Stephane01Beginner

asked in Self Serve

Not receive verification email or text to change SIM

It seems that Koodo does not actually send out verification emails or texts to change the SIM card in self serve. Is there a faster way to get this resolved other then a call back (tomorrow) or go into a kiosk (there are none near me)I have read several posts here with others having the same problem but nothing has been resolved. Thanks in advance.

2 months ago

chelanBeginner

asked in Self Serve

Two Plans One email

We already have a monthly plan and have recently added a new prepaid plan for another family member. However when we try to sign up the new plan to self serve, it will not let us register as it says the email we give is already in use. Yes it is for the original plan. We only have one email , how do we get around this! We tried the Koodo IA, but that didn’t work!

2 months ago

JonEhBeginner

asked in Self Serve

Koodo self serve not working

Can’t access self serve, the prompt that asks you to choose a line while purchasing a phone never loads. Tried multiple browsers, mobile+desktop, cleared cache/data - same issue. Also, this morning it was saying I had run out of data, asking me to buy more. Yet my usage shows 0% used. I’m assuming I can’t be the only one facing issues atm?

2 months ago

Alison BelyeaConnector

asked in Self Serve

Just upgraded Friday get a promo offer today

I just upgraded my phone Friday, upgraded my plan to a $60 per month 40gb, on Tab large. I received this promo offer today ... Like, what? Should this not still apply? I just received the phone today and haven't set it up 😑.

2 months ago

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