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Porting from Telus


Hi,

I am having issues trying to port from a Telus account.   I have tried entering both the account number and IMEI and neither seem to be working correctly even though I have copied them directly from the Telus bill.

Any assistance would be appreciated.

KC

 

 

Best answer by KC Simon

It indicated that the numbers entered were not valid.  I did eventually port the number but needed the assistance of a rep who worked with the Telus porting team.  The issue appeared to be on the Telus side.

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3 replies

Sophia
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  • Mobile Master
  • August 24, 2023

What error message are you getting when you enter that information?


  • Author
  • Rockstar
  • Answer
  • August 24, 2023

It indicated that the numbers entered were not valid.  I did eventually port the number but needed the assistance of a rep who worked with the Telus porting team.  The issue appeared to be on the Telus side.


Nathan Buffalo

I need a call back from koodo prepaid