Koodo Community
Question

Cant Sign up for Self Serve

  • 7 September 2023
  • 2 replies
  • 59 views

I am ‘half registered’ for Koodo. 

I went to koodo in person to sign up and get a sin card.

The issues is now I cant actually sign into the account that was half started. The email link sends me to a page that says “Service unavailable”, to try again in an hour or refresh the page. Either of those does nothing. Im still unable to do it.

If I try to registered, it doesnt work because I have an account started.

I’ve tried forgotten password and it tells me to follow the link in the initial email which sends me to ‘service unavailable’. 

 

Im kind of in a loop.


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2 replies

Userlevel 7
Badge +4

I have a seen a few posts about this.

It seems like the current solution is to get a callback from Koodo.  You can request a callback via koodo assist.  just click the Chat Now button from this link

https://www.koodomobile.com/en/help?INTCMP=KMNew_NavMenu_support&INTCMP=KMNew_NavMenu_support

Userlevel 7
Badge +4

You could try Koodo assist. I'm not sure if the keyword but you should be able to reset registration for your self-serve account through it