Self Serve

How do I transfer my account from my father's name to my own name?We are no longer on speaking terms and I wish to have my account fully in my own name and disconnected from My father, I have read over a lot of things and I have no clue what to do.

I was trying to reset my password to pay the monthly bill. The password I set follows its requirements like adding uppercase letters and lowercase letters.  However, it doesn’t allow me to reset my password, saying that “the password you entered is not valid. You can try 3 more times”. What can i do to this problem ??  

I am looking for a phone no. I called to Fredericton in Dec 22 and it is not there how can I find that no.

I wish to cancel the second line that I have on my account because it is not in use. There is no tab going on it. Could anybody help me please?

So, the title is pretty self-explanatory, but I’ll elaborate.Last month I made my 24th and final payment ($29) towards my current tab and yet my current bill is still asking for a  $29 tab payment on top of my monthly plan.  If I go to check my tab balance in self serve, it even says that my tab balance is at $0. So what gives? 

I was hoping to purchase the Iphone 13 Pro, but it is showing the following: Out of stock - This item is unavailable right nowFrom experience can I expect this to be back in stock soon? It is $0 down with a $39 tab

Everybody confused to me: did you changed your number. Because when they dial my number from their saved contact,  they hear the call control message and no one has the patience to hear the whole thing or assume. They think my number is  no longer valid. How come and why come with this stupid message voice? Can help me to fix it? Thanks.

I’m having trouble ading easy roam US to some of my lines.  I get the option to add easy roam INTL but if forces pay per use for the US and I can’t find a way around this.  Any thoughts on resolving this?  Strangely, one of my 4 lines has both the US and INTL easy roam options activated.

My father is a new customer (I am an existing customer). He received the email with the service agreement and the email with the self serve registration link. When he goes to the link and inputs his information including his email, it does not appear to recognize the email. It is the email that the service agreement and registration link were sent to. It asks for the email a second time and then responds with ‘I didn’t get that...’ Then it kicks him out of the registration process. We have tried on different web browsers, and this email has never been associated with a koodo self serve account prior to this.Any idea on how we should proceed?Thanks.

Hi there,I am trying to pay my Moblie bill (Koodo Moblie) with my CC (capital one gold Mastercard) . Is this acceptable? I have also matched both addresses on files and can confirm they are the same.  I have also went into the store to try and pay there but unfortunately they are coming across the same error message. Please help! Bill due on 9th 

Both my wife and myself bought Koodo phones/plans, and have been trying to transfer our Telus numbers over for the last three days. Every time we try, using either our telus account numbers, or IMEI, it says the number is incorrect. We are 100% certain these are correct, and it’s pretty frustrating having these new phones, and paying for a service, but not being able to use it. please help

aye man...all i need to do is talk to a real person to active my account so i can call the credit agency and tell them my bill was already paid in full before they sent me the notice… someone tell me wtf im suppose to do to talk to these butt heads >:( 

My husband was looking at upgrading his phone and in doing so changing his plan. By upgrading and going to the $65 for 40 gigs  it says it will be 50 dollar for 15 months or 20 gigs for 60 dollars on for 45 but when we go to check out it only shows the current price. is there something we need to do on the self serve? I dont want to commit unless I know hes getting the cheaper plan for 15 months (we are both current Kodoo customers) Screenshots below.Promo Checkout Price 

i am trying to make an account of my own and take my phone bill off my mother, but when trying to register for a new account it will not send an email with a code

I can’t register a sim card, I went to the store, they gave me an email, they told me to download the confirming documents, but I don’t get a response, maybe the site didn’t write down FRAUDFAX@telus.com correctly

Whenever I log in and go to my self serve options for example my usage the page times out! I've tried on 3 different browser apps on my phone none of them will load! Other websites load just fine so I'm not exactly sure what the issue is... I tried restarting my phone and everything!Works just fine from my computer but I'm not home right now and I need to know how much data I have remaining now!Does anyone have any ideas? Thanks!

Can anyone tell me when checking your usage details in regards to messaging why some messages do not show up in your details ?  Had a back and forth conversation via text and the persons number didn’t show up in my history?   

I’m definitely overthinking this - shiftworker brain. Help me out.I’m trying to add a Samsung tablet and tablet plan to my account in self serve but when I get to the check out it asks if I want a new phone number or to transfer my existing number - I still want my phone to be my phone with the same number, and the tablet is for me but is not going to be my “phone” - unsure what to select? Want to make sure I’m not somehow accidentally cutting off my cell service. 

Hi, we are new to Koodo and Ordered 2 Phones plus sims . The first one arrived and we activated it with the e-mail setup/ self serve no problem. Now the second phone arrived and we did not get an second e-mail or an option in the account to activate. Can anyone help? ThanksEdit:  2nd phone (sim) is not showing in the account.

Hello, I am a Koodo newbie in the process of changing over three cell phones from Bell.I created three orders on Nov 22 using a single email address. All three orders have been shipped and I have now received the three SIM cards.I have received an Activation Confirmation email with my account and new Koodo phone number. I used this to set up my Self-Serve registration. This worked, but I can only see one of the three accounts.I have requested Koodo (through speaking to a Rep) to link my three accounts under the same sign-on, and I think this was done, however when signing in I only see the particulars for the original account.I have the order numbers and the account numbers for all three accounts, but I can only log in using the email and password for the single account (the same email address was used for all three).The problem is:Which of the three SIM cards belong to which account (there is nothing in the mail package to tell me). Does it matter? I would think so. If I follow the se

I had tried to transfer my number from Fido to koodo, it said wrong account number which I provided, but I’m 100% sure it is correct.  What should I do 

Hi! do me a favor :)I talked with a rep over the phone Wednesday November 30 and asked him to cancel my phone starting Friday, December 2nd. I think he did so because I got the mail  saying  “You recently scheduled to cancel your wireless service …...”. However, I got text messages on Friday when my phone was supposed to be canceled. Is it right? Just out of concern, I took out u-sim after that. I’d like to double check if the line was completely canceled. Any ways to check on my own? And, the rep said I would view the reduced amount due on the bill after December 3rd, which charges only the 6-day-usage (from November 26 to December 1st). It is not yet revised.  How long should I wait for the revision? Thanks for your help in advance.

Hello I have a plus symbol in my email for my koodo prepaid account and with the new portal I can no longer login. Any way to get a hold of someone one to change my email?

I changed my plan from 10 GB to 12 GB a week ago. Now it is saying I have used my data limit of 6 GB. I have only used 6 GB over the entire monthly period when I should have had 6 GB left on half of the period since I changed my plan. Anyone else have this issue?

Signed up for a plan recently in Montreal but English in my native language. Any way I can switch to English? I’ve scoured everywhere in the self-service settings - no luck.