I was trying to reset my password to pay the monthly bill. The password I set follows its requirements like adding uppercase letters and lowercase letters. However, it doesn’t allow me to reset my password, saying that “the password you entered is not valid. You can try 3 more times”. What can i do to this problem ??
Have you successfully logged into self serve before?
In the mean time you can call 611 and pay via credit card over the phone with their automated system
update: problem resolved. Just set a new password different than latest 5 passwords (can’t be similar or same)
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