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Question

sim card activation problem

  • January 2, 2023
  • 2 replies
  • 159 views

I can’t register a sim card, I went to the store, they gave me an email, they told me to download the confirming documents, but I don’t get a response, maybe the site didn’t write down FRAUDFAX@telus.com correctly

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2 replies

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  • Mobile Master
  • January 2, 2023

I can’t register a sim card, I went to the store, they gave me an email, they told me to download the confirming documents, but I don’t get a response, maybe the site didn’t write down FRAUDFAX@telus.com correctly

Did you order in-store? If so, they should have activated the SIM card and given it to you. Have you registered your Self-Serve account?


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  • Mobile Master
  • January 3, 2023

When you say you cant register a sim card, do you mean you tried to sign up but was declined due to your credit report/rating?