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sim card activation problem

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I can’t register a sim card, I went to the store, they gave me an email, they told me to download the confirming documents, but I don’t get a response, maybe the site didn’t write down FRAUDFAX@telus.com correctly

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    • MilkyWay
    • Mobile Master
    • 6176 replies
    • January 2, 2023
    Oleksii Krasilich wrote:

    I can’t register a sim card, I went to the store, they gave me an email, they told me to download the confirming documents, but I don’t get a response, maybe the site didn’t write down FRAUDFAX@telus.com correctly

    Did you order in-store? If so, they should have activated the SIM card and given it to you. Have you registered your Self-Serve account?

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    • Dennis
    • Mobile Master
    • 29119 replies
    • January 3, 2023

    When you say you cant register a sim card, do you mean you tried to sign up but was declined due to your credit report/rating?

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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