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easy roam US

  • 12 January 2023
  • 3 replies
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I’m having trouble ading easy roam US to some of my lines.  I get the option to add easy roam INTL but if forces pay per use for the US and I can’t find a way around this.  Any thoughts on resolving this?  Strangely, one of my 4 lines has both the US and INTL easy roam options activated.

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Best answer by Boa_Guy Koodo 12 January 2023, 16:01

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3 replies

Sophia
Userlevel 7
Badge +4

Can you explain exactly what error or message you are getting?

Boa_Guy Koodo
Userlevel 7
Badge +4

Hi there @Scootero  It's normal, when you add Easy Roam, the system will also add the Pay Per Use INTL add-on as it's required for it to work. 

 

Edit: Ok, we see what you mean. Let us take a look and we will get back to you with our findings and or solution. 

Boa_Guy Koodo
Userlevel 7
Badge +4

@Scootero   After checking, we can confirm that you have the correct add-on. It is now called “Easy Roam US - PayPerUse Access On”  It was renamed to make it more clear for our customers so they know that they are only being charged for it when they use it. 

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