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Question

Unable to change my phone number

  • January 19, 2023
  • 1 reply
  • 84 views

Good afternoon!

I have transferred my phone number to Koodo from Public 2 years ago, and trying to change number at Selfserve but have an issue.

For some reasons, whenever I try to change it, it automatically skips the option page and goes directly to Transfer status page.

I already tried to fix it with rep 2 month ago, but still it is not working at all.

Does anyone have any similar experience?

 

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1 reply

Sophia
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  • Mobile Master
  • 12515 replies
  • January 19, 2023

Yep, it’s definitely a known bug. I have it myself. Would you like me to flag a rep to assist you with the number change?