Self Serve

So I try to set up myself service account I've used my phone number and I use the account number and I still can't get it done every time I get to the point where it asks me to type in my password then retyping in ask a security question I then hit enter and I get this big huge giant box of f****** pink crap that turns around and says error this error that error this that goes on for at least half a page. If anybody wants I'll gladly send him a picture of it. I have all my contract papers and yet for some reason when I try to follow the emails that they sent me what to do I keep getting road blocked at putting my password in 

I am not able to find how to add/activate Easy Roam online. Looks I don't have an option to add Easy Roam 

With the help of self serve i am able to check how much usage in total done, but what all web traffic i have hit its time duration and amount of data associated with it. How can i check this ?

I pay for the 15$ Koodo card at the gas station, which gives me unlimited text. I ran out Sunday and bought a one today (Tuesday) when I call *611 it usually works but this time it says that I don't have calling and to call *611 which is who I'm calling!! 

Hi there, I’m trying to change my number and followed the instructions on the Help page and went to the Self Serve web page.  Under “Manage my phone number” the only option I have is the “Transfer status: Complete”. Can you someone please help me out?

Hey, I have a challenge as when I am registering online, I don’t have driving license and I don’t want to share my SIN with Koodo. How they can add other ways for identity verification, like ID etc..

Hi i signed up Koodo today and tried to register self serve, however, the phone number and postal code don’t match. I guess the sales person or someone put wrong postal code. I showed my driver licence when i signed up and even the name spell gets wrong as well. how can i figure it out? If i call directly Koodo help centre, they’ll help? What’s the customer service phone number?

How can I go back in Self Serve and see my actual usage for a month last year? 

I didn’t set up call forwarding while in Canada because I didn’t have a phone number to forward to. Now that I am abroad and have a new sim card I need to forward sms messages coming to my Canadian number to a new foreign number. Could someone please explain how can I do that? I looked thought SelfServe menues of https://www.koodomobile.com/en, but didn’t find a place to enter a number of a phone to forward sms to.Thanks

The Self Serve Address Change application is BROKEN !When I start typing my address,  my correct address IS found.  But when I select the correct address, the pop-up window that then appears and says “We think we’ve found a match. Select your address:” shows an incorrect address - an address that does not exist !The same window pops up with the same incorrect address  when I enter my address Manually !  In effect, there is NO OPTION to enter my address manually.I’ve seen somewhere that Address Change can only be done via Self Serve for “Privacy and security reasons”.   Then I saw posts here by others with problems changing addresses. They were helped by people who were “Mobile Master” or “Official Rep”.  Who are these people? Are they employees of Koodo like those whom I used to talk to on the phone in the past?For years, I haven’t worried about my billing address being incorrect -  because I don’t get my statements in the mail.  But now I may need to worry about it if I decide to orde

Having issues with connecting new SIM card. I lost my previous SIM card while travelling and purchased a new one. I get to step 5 (https://www.koodomobile.com/en/help/koodo-sim-support) and the screen keeps loading after putting in the verification code from my email. I really need help with this as I am not getting my messages and can’t use my phone when not on WIFI. I tried to get a call back from a customer service rep and then realized I can’t be called on my number as it’s not associated with the new SIM yet. URGENT help!

Phone activated and working well with Prepaid plan, but Profile in Self Serve was created with misspelled email address. I am unable to edit any data in my Profile because I am not receiving required security codes. I would appreciate help to change the email.

I have my Koodo Tab payed off for about 5 months now, but the website still states I have a tab on the plan selection page.  Is there any means to correct this?

I get this error message when I try to reset my password: Error 404--Not Found From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1: 10.4.5 404 Not Found The server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent. If the server does not wish to make this information available to the client, the status code 403 (Forbidden) can be used instead. The 410 (Gone) status code SHOULD be used if the server knows, through some internally configurable mechanism, that an old resource is permanently unavailable and has no forwarding address.  

Hey all, im trying to upgrade my phone as my tab has been completely paid off and I’m trying to access one of the online only offers with the phone and plan (iphone SE 2nd gen upgrading to iPhone 12 with the new spring deal of $60 a month plus 20GB, unlimited calling/texting, etc ). Anyways, when I do it through self serve and click on “who is this for” and click my name and number and choose the new phone, it switches to say “** in store only”. However, my mother who is on a different account still with Koodo was able to complete her purchase online through self serve for the exact same phone & plan. Her tab is also fully paid off. I’m a little bit confused on how she was able to complete this purchase but I wasn’t.  I’ve also tried, out of general curiosity, to choose “add a new line” instead of choosing my name and number and it allowed me to add to cart and I could have completed the purchase.  would that be the best route to take? Or does anyone know of another solution to thi

Hello:I signed up for a Koodo Account through an authorized dealer.  I am trying to register for self serve, but it is not recognizing my information.  I am thinking the dealer may have mistyped some of my information? 

After a promotional phone call on Friday,  my account now has two phone numbers.   Could someone explain why?   I’m awaiting a new Tablet as part of a promotion .  Would that have anything to do with the 2nd number?   Just guessing.  I’m really confused right now.  

when I logged in to the website, it keep telling me to link an account but when I hit it, it open a new tab with Koodo digital rep and it not make any help for me at all. If anyone know why, please help me out with this. Thanks

Where can I find my QR code? 

So I have a iPhone 8 looking to upgrade online to a Samsung Galaxy S23 Ultra.I have a few questions.Will it ship to me in the mail or to a local Koodo store? How do I activate the new phone when I get it? Will I keep my same number going from iphone to samsung?

Finally had to take my phone (Galaxy S7 Edge) to the shop and have them activate it on the Koodo network. Tech support finally got it working (new activation).Now, I can’t get any attachments to download to my phone in Messages. Size doesn’t matter. They show in Messages as Download icons, but won’t download to my phone. Anyone have experience with this? Suggestions or an actual fix?Cheers

On Prepaid: I stopped paying for a prepaid phone number as I was away from home for more than a month. It’s not over 90th day yet, so I can still see the option to Reactivate Account.If I make the payment now, how much will I be charged. I see the balance $15 dollars but then if I pay it, I am not sure I will have to pay for the 2nd month and 3rd month (current period) or not. Please let me know if someone was in similar situation before. Thank you.

I’m travelling in Mexico for 6 weeks. Upon arrival I switched out Koodo sim for a local Telcel sim. During the procedure, the Koodo sim was lost. I want to cancel Koodo sim, continue to use Telcel sim and upon return to Toronto, purchase a replacement sim from Koodo. I am on a 2 year plan and realize I will continue to pay my monthly bill I am concerned that if I report the phone lost (as it appears there is no lost sim option) and and use the Telcel sim until I return, that this might render the phone inoperable. So can I report phone stolen and continue to use phone successfully with the Telcel card until I get back to Canada? I need to protect myself from having stranger use my old sim and placing calls which I'd be responsible for.please advise.thank you,Michael Irvine    

I have a Samsung phone given to me by my relatives living in Canada that I want to use here in my country, but it is locked, and I have no idea what network they used before or how to unlock it. I'm hoping someone here can give any tips. thank you in advance😊 

I “chatted” with the virtual assistant and requested a call back. Get the call back. Press 1. Rings for five whole minutes and no one picks up. So the whole call back thing is fake right? Just another ploy to ensure my issue isn’t resolved? I truly despise Koodo and its owner Telus and will be switching providers today.