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Self Serve

All discussions about Koodo Self Serve.

  • 523 Topics
  • 2,129 Replies

523 Topics

SAFOR3V3R
SAFOR3V3RBeginner
asked in Self Serve

Call control not working

Can't go onto call control my account. When I go into manage account and go to call control it just keeps saying "page isn't working, koodomobile.com isn't able to handle your request". What's going on?

2
SAFOR3V3R
10 months ago
M
MoonjoolConnector
asked in Self Serve

Data Preferences not updated

I recently added data for the first time to my plan, and am concerned about managing it. On checking my “data preferences” page it still shows me as having “pay per use” data and states my data will not automatically be paused when I reach my limit. Shock-Free Data alerts You've opted not to receive any notifications or to have your data paused when you reach your limit. Additional data will be charged on a pay-per-use basis. If you'd like to change your preferences, please schedule a callback with one of our reps at www.koodo.com/chatPay-per-use data roaming alerts You'll get text alerts for the following pay-per-use (PPU) data roaming charges:$25$50$75$100( PPU roaming data will also be paused )Only users with permissions or access to Self Serve can unpause data and allow additional data to be charged on a pay-per-use basis. I requested a call-back as it says, spoke to a rep who ASSURED ME that data notifications are on. I waited until the end of the billing cycle and rechecked my ac

5
M
11 months ago
C
CarolatHomeConnector
asked in Self Serve

How to set up data alerts?

I want to set up data alerts but when I try to do it through the chat it just loops me back to what is below.  Any idea how to set up?Thank you.      

5
C
11 months ago
C
CC29Beginner
asked in Self Serve

Can't Update Billing Address on Self Serve

I am trying to purchase a new phone and have been unable to update my billing address on Koodo self serve. When I go to my Koodo self serve profile to make the change it says the change was successful and to wait a few minutes for it to take effect but it never changes to the new address. This has been a reoccurring issue for the last several days. I need this resolved asap as I use my phone for work.

3
Flo Koodo
11 months ago
E
ExilmoConnector
asked in Self Serve

"The requested URL was rejected, please consult with your administrator" when trying to sign in.

The requested URL was rejected. Please consult with your administrator.Your support ID is: 8980498225877824866 This is what keeps popping up, i’m trying to check my account and pay my bill but can’t do it if I can’t sign in, it’s been like this for awhile now.

5
E
11 months ago
T
THORCATConnector
asked in Self Serve

Change Address -Desperate

self serve is not letting me change my address and I need to do asap. Trying to upgrade my phone as broke my current one.  Cannot order new phone as it won't let me update my address. I HAVE TRIED THROUGH  SELF SERVICE AND DURING purchase 

6
Bernard Koodo
11 months ago
F
Fred CRockstar
posted in Self Serve

Prepaid Self Serve

I have to say, after all of my complaints about logging into my Prepaid self serve, that the last couple of times it opens in about 20-30 seconds instead of the 5-8 minutes it took previously. So kudos to the Koodo techies that finally got things together to correct the problem. 

2
F
11 months ago
L
LjohansonBeginner
asked in Self Serve

Your email address must be active for 48 hours. To continue, please choose the text option.

I bought my Sim Card on Friday and I am currently my email address does not work. I currently only have a rental SIM card that does not receive calls. I am wondering when I can use my email to set up the new SIM card. 

5
D
11 months ago
H
Haleyg19Beginner
asked in Self Serve

Unable to update billing address

I am trying to purchase a new phone/ plan and have been unable to update my billing address. When I go to my Koodo self serve profile to make the change it says the change was successful and to wait a few minutes for it to take effect but it never changes to the new address. I have tried for several days with the same result. I am trying to get a phone that's on promotion so hopefully I can get the issue resolved asap.Thanks for any and all help! 

3
Flo Koodo
11 months ago
S
snagBeginner
asked in Self Serve

Cannot change billing address

Hello, trying to order a new phone but I had to change my address via billing and it just will not save. I have tried different browsers.  Google tells me that this is a chronic issue.  How can I get this fixed? I did schedule a call back for this evening but this seems a bit ridiculous. 

4
Bernard Koodo
11 months ago
O
OllairsoBeginner
asked in Self Serve

Incomplete number transfer

I recently switched from Telus to Koodo. I received a new phone number from Koodo which got replaced after I ported my old telus number onto Koodo. The issue I am facing is that my outgoing texts are still being sent from the koodo number instead of the Telus number I ported over. When I go on self serve it says phone number transfer completed successfully. Anyone else have this issue?

4
O
11 months ago
S
Stephen MacLeodBeginner
asked in Self Serve

Locked out of account

Problem solved

1
Bernard Koodo
11 months ago
K
KingmrrglConnector
asked in Self Serve

No account activation email received

So i signed up with Koodo yesterday for a mobile plan and i think the Email system was not acting right. it took hours to receive the activation email for this forum and i am still waiting to receive the account verification email for signing up with Koodo.Right now i can not finish signing up for my self serve account because i did not receive a verification email.By the way , i checked the spam folder , nothing there.What do i need to do to get the ball rolling.The chatbot is not programmed to resend another verification Email.  Certainly something that needs to be added to it , considering that this is not a first time occurrence of this issue. 

6
K
11 months ago
Dave709
Dave709Beginner
asked in Self Serve

Trying to register for self serve

I want to switch from Telus to Koodo. I purchased a SIM card from a local store and went online to begin the process of porting my number from Telus to Koodo. I called Koodo, and the message told me the process of porting my number now began with Koodo Assist. In order to use Koodo Assist, I need to register for self serve. In order to register for self serve, I need a Koodo account number or phone number. Does anyone have any suggestions, other than paying $50 for the to activate in store? 

2
D
11 months ago
D
DebraSpencleyRockstar
asked in Self Serve

no account number wrong postal code

I received my koodo sim today, but upon trying to register for self serve, its telling me my postal code doesn’t match their records, and I havent received an account number yet. For referene, I am trying to upgrade from prepaid to monthly, and I ordered online. I have the confirmation email and the order shipping email, but nothing with an account number. Do I have to call? Or is there something else I can do to rectify this? 

2
D
11 months ago
Mal Zwicker
Mal ZwickerBeginner
asked in Self Serve

Message Usage

How do I view further back then 3 months on my message/data and minutes? I need to access these from 2022.

1
Allan M
11 months ago
G
Gagandeep kaur bhullarConnector
asked in Self Serve

i can't register my self serve

Hi Need hell to register as it always show error when i try to register 

12
Sam Coles
11 months ago
Z
zachiedooRockstar
asked in Self Serve

Where are SIM cards mailed from?

As the title states, I’m wondering where SIM cards are mailed from?  Ours has been in the mail a full week and we still haven’t received it.  Canada Post is usually quicker than that for us, even when it’s coming from across the country...

1
Allan M
11 months ago
K
kencarBeginner
asked in Self Serve

Can't access my account. Wrong email registered by sales

Hi,I recently arrived in Toronto and registered for my new SIM card. However, the sales rep made a mistake on my email typing @gamil.com instead of @gmail.com.I have no access to my account at the moment.May I know how I can correct the email please? Thank you

1
D
11 months ago
R
RoyBoyRoyBoyConnector
asked in Self Serve

email must be active for 48 hours

lost phone in house, can’t findbought new sim card at Koodo Storecan’t swap sim card because… of above error message (same email for 15 years.)no text option… no phone!

3
Sophia
11 months ago
K
kallBeginner
asked in Self Serve

Changing my number because of harassment

my child is being harassed by someone who keeps calling from different numbers. I need to change her number. How do i change her number and is there a charge?

6
R
11 months ago
N
neffjephewBeginner
asked in Self Serve

New line BYOD online?

I want to add a new line to my account (I already have two lines active). I have a device (Pixel 6a). Is there anyway to get it up and running online without waiting for a SIM card to arrive via mail? Can I pick one up in store (regular or eSim) without having to pay $50 for activation?

2
D
11 months ago
C
Candice123Beginner
asked in Self Serve

Need Help with Voicemail

My voicemail is not working. I activated it, but when someone else calls the line, they only get a busy signal. Please help.Thank you

3
R
1 year ago
A
aliciatranBeginner
asked in Self Serve

Self Serve Account

Hi,  I just signed up for 2 lines with koodo for my brother and I and it’s under the same account,  I was wondering will he have to share the same account as me to check his usage or can he have a separate account, if so how can I make an account for him if I only have one account number.   Thank you. 

5
R
1 year ago
S
Sereena FriesenBeginner
asked in Self Serve

Temporary Switch to Old Android?

Lost my iphone but I know where it is and no one is going to have access to it, so that's not the problem. But until I get it back, I need a phone. Can I temporarily switch back to my old android phone from 2021? It still has an old sim card in it.

3
S
1 year ago

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