Why did you request the callback.  Maybe there is something we can help with here, or at least point in you in the best direction to get your issues or questions resolved

Hey Dennis, Koodo stopped texting me when my bill is ready. I’m usually on it but without the reminder I’ve missed a couple of payments by a couple of days. As I despise Telus/Koodo, I naturally assume the lack of bill prompt texts is a conspiracy to get me to pay late fees. I want the texts reinstated and I’d like a refund on late fees. What do you think?

My first thought is to ask you to check your self serve account.  

When in self serve go to Billing > Bills > Bill Notification

Do you see the text and email notification checked for your number?

I had text alerts on. I checked on email alerts. Thanks!  I still assume this is a conspiracy to trick me into paying late charges. My evidence: 1) even though checked on, haven’t received a bill prompt text in 6 months; 2) rather than paying people, Telus/Koodo is tricking nice people like you to answer Qs for free vs actually having paid support staff. You’re too good for this platform Dennis! You deserve to get paid. Thanks again.

@Jonathan Rotsztain Definitely no conspiracy here! :-)  We’ve been sending the SMS notifications unsure as to why you haven’t received them. :-(  I do see that this month only an email was sent.  We have reset things on our end as well, SMS should flow again. 

@Jonathan Rotsztain I stand corrected! About 7 minutes ago the SMS for this month was also sent:

Is it possible that you might have accidentally blocked the number that Koodo uses to send bill notification? Kodoo doesn’t change your billing cycles randomly.

If you have been a Koodo customer for few months then you should know around when your bill is due. Looks like your bill is always due on the 23rd day of every month.