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Question

want to lock lost sim card or lock phone. Please advise on how to protect myself.

  • February 3, 2023
  • 1 reply
  • 205 views

I’m travelling in Mexico for 6 weeks. Upon arrival I switched out Koodo sim for a local Telcel sim. During the procedure, the Koodo sim was lost. I want to cancel Koodo sim, continue to use Telcel sim and upon return to Toronto, purchase a replacement sim from Koodo. I am on a 2 year plan and realize I will continue to pay my monthly bill I am concerned that if I report the phone lost (as it appears there is no lost sim option) and and use the Telcel sim until I return, that this might render the phone inoperable. So can I report phone stolen and continue to use phone successfully with the Telcel card until I get back to Canada?

 I need to protect myself from having stranger use my old sim and placing calls which I'd be responsible for.

please advise.

thank you,

Michael Irvine

 

 

 

 

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1 reply

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  • Mobile Master
  • 29080 replies
  • February 3, 2023

Login to your self serve and you can report your phone lost. Note that your plan will continue as reporting a lost phone/sim does not cancel your plan

https://www.koodomobile.com/help/reporting-your-lost-or-stolen-phone