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when I logged in to the website, it keep telling me to link an account but when I hit it, it open a new tab with Koodo digital rep and it not make any help for me at all. If anyone know why, please help me out with this. Thanks

It seems that account wasn’t associated with any number. Are you currently a Koodo customer? Did it work before in the past?


I’m new to Koodo, I just make an account yesterday and I also got my sim card yesterday as well

How can I link it with my phone number?


I’m new to Koodo, I just make an account yesterday and I also got my sim card yesterday as well

How can I link it with my phone number?

Eh, have you received your activation email yet? If you followed that email, that should help you to open a new self-serve account.

If you created this on your own, it wouldn’t work.


ok got it, thank a lot Dinh.