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Question

Registering for Self Service

  • March 2, 2023
  • 3 replies
  • 121 views

Hello:

I signed up for a Koodo Account through an authorized dealer.  I am trying to register for self serve, but it is not recognizing my information.  I am thinking the dealer may have mistyped some of my information?

 

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3 replies

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  • Mobile Master
  • March 2, 2023

Did you get a confirmation email from koodo after your signed up? 


  • Author
  • Beginner
  • March 2, 2023

I did not - that is why I am thinking there is perhaps a typo in my e-mail address.  I did not enter the information in myself.  How do I get that resolved?


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  • Mobile Master
  • March 2, 2023

You can use Koodo assist and tell them you are having trouble with Self Serve and it is your first time trying to login when prompted

https://www.koodomobile.com/en/help?autobots=rollout