Having issues with connecting new SIM card. I lost my previous SIM card while travelling and purchased a new one. I get to step 5 (https://www.koodomobile.com/en/help/koodo-sim-support) and the screen keeps loading after putting in the verification code from my email. I really need help with this as I am not getting my messages and can’t use my phone when not on WIFI. I tried to get a call back from a customer service rep and then realized I can’t be called on my number as it’s not associated with the new SIM yet. URGENT help!
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+4This is strange, so you managed to have the code sent to your email? Have you tried on another browser or a different device to see it that can help?
You could also visit a Koodo location and ask a rep there. Regarding the callback, you can schedule to a different Canadian number. It doesn't have to be your Koodo number.
Yes, I had the message sent to my phone. Tried multiple times but doesn’t work. I was originally in store and they set it up for me but final step is to go into self-serve to connect the SIM to my number. I don’t have any other Canadian number that I can use for a call-back.
Try downloading the Fongo Mobile app. The app works over Wi-Fi (or mobile data) and is available for Android and iOS devices. You will get a free local Canadian phone number that you can use to schedule a callback or to make and receive calls. I’ve been using this app for a few years as a backup.
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+4K.C. Gibson wrote:
Yes, I had the message sent to my phone. Tried multiple times but doesn’t work. I was originally in store and they set it up for me but final step is to go into self-serve to connect the SIM to my number. I don’t have any other Canadian number that I can use for a call-back.
I saw a rep trying to help you on another thread. I recommend you sign into this forum with the email you created with Koodo.
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