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Having issues with connecting new SIM card. I lost my previous SIM card while travelling and purchased a new one. I get to step 5 (https://www.koodomobile.com/en/help/koodo-sim-support) and the screen keeps loading after putting in the verification code from my email. I really need help with this as I am not getting my messages and can’t use my phone when not on WIFI. I tried to get a call back from a customer service rep and then realized I can’t be called on my number as it’s not associated with the new SIM yet. URGENT help!

This is strange, so you managed to have the code sent to your email? Have you tried on another browser or a different device to see it that can help?

You could also visit a Koodo location and ask a rep there. Regarding the callback, you can schedule to a different Canadian number. It doesn't have to be your Koodo number.

Yes, I had the message sent to my phone. Tried multiple times but doesn’t work. I was originally in store and they set it up for me but final step is to go into self-serve to connect the SIM to my number. I don’t have any other Canadian number that I can use for a call-back. 

Try downloading the Fongo Mobile app. The app works over Wi-Fi (or mobile data) and is available for Android and iOS devices. You will get a free local Canadian phone number that you can use to schedule a callback or to make and receive calls. I’ve been using this app for a few years as a backup.

Fongo Mobile app

Yes, I had the message sent to my phone. Tried multiple times but doesn’t work. I was originally in store and they set it up for me but final step is to go into self-serve to connect the SIM to my number. I don’t have any other Canadian number that I can use for a call-back. 

I saw a rep trying to help you on another thread. I recommend you sign into this forum with the email you created with Koodo.

Was able to resolve the issue by going in store

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