Plans & Add-ons

Hello all,Happy new year!I am on a $40 Unlimited Canada-wide call plan. I was at BC before, and now i moved to Ontario. However, I didn't change number yet, i.e., the area code is still with a city in BC.I expect to receive an incoming call  from US, will I have to pay extra to take that call?Thank you!

Hey everyone! I have a data block on my phone. I’m paying for it each month and I want to remove it, but it’s not showing up in my add-ons. Do I need to call in to do it, or is there another work around the add-on glitch?Sincere thanks,Dre

So I recently bought an iPhone 13 at Walmart the other day because they had a promo going on and decided to go with Koodo’s $55 plan which was a $10 off for 15 months promo and has 15gb worth of data, and $0 upfront but an additional $30 for the iPhone itself on top of the plan. Would paying off my remaining tab balance of $690 (23 months) affect the $10 off promo for 15 months or would it still be $55-$10?

Hi Everyone Does anyone know if I were to check my Voicemail while international (out of canada) would I get charged for roaming ? I do have the international roaming add on with me - not sure if that would help or if VM is free regardless where I call from ? 

I am currently outside of Canada. I have been charged for the air time when no calls made or received. The usage shows 99999 ROAM/VOY. How to dispute these charges as there is no live chat and am outside Canada?

I’m a current user of CTExcel. Their network was provided by Telus. Does that mean I will not receive confirmation SMS when transferring to Koodo, like former Telus or Public customers?

In the self service site, i saw that i  can change the phone # (not transfer). Did anyone know how is cost to change the number?Thanks

Hi, I have a new Koodo mobile phone plan and was told I can save $10/month by bundling it with my existing Telus account for internet. Can someone show me how to link (bundle) the Koodo mobile to Telus?thanks!

I need to know if there is anyway I can block my daughter's for a certain period of time daily. I know I can shut it off, but she can turn it back on. I need it so she cannot use it from 9-3pm daily.  

I will be in Mexico for the next 3 months. I will have a phone with a Telcel sim and a phone with my Koodo sim. I need to receive SMS for 2 factor authenication. I need to check voicemail from my Telcel phone. What do my roaming and data roaming settings need to be to avoid activating the Easy Raom $13/day charge?

I changed my plan from $35 to $50. Now I wanna go back to $35 or $25 plan without buying a phone, but it won't let me. Any way? 

I am not getting Koodo network connection in India. I just landed today and there is no network from Koodo yet. I cant access my calls, texts and data. I have tried rebooting my cellphone many times but no success. My India number is working so its only an issue with Koodo. Please help!

We have 2 phone numbers under a single account but need to split them into 2 separate accounts. I am not sure how to go about setting up a separate account, getting the same phone number and removing that number from the previous account. Do I just sign up as a new customer and then will have the ability to take assign the phone number?

I have a phone with Koodo, just for the phone calling, but there is no internet on my account.I was told at Telus store I had to arrange through the Koodo online self serve, but I cannot find out how.I can use the phone just fine anywhere, but I want to be able look up info on the internet if I am away from home.How do I get this done? Do I need to call someone or go somewhere?The online self-serve chat is less than useless.If I can’t get internet on my Koodo phone account, I will have to go to another company?Am I wanting to turn on the data on my account?

Hello, I would like to connect a plan for 35$ per month. When filling the form I need to enter the social insurance number. I am not a canadian citizen and I do not have it. What I have to do? Could I connect this plan online?

Hey everyone- why is my voicemail not working properly? My phone prompts me to check it wvery ten minutes (annoying) and when i call it, it does nothing. Tried to call the locals abour it but their customer service is lacking and they're lucky i dont go there and take my frustrations out on them. Tomorrow i will if this is not resolved.

I’m looking at upgrading my phone while keeping my current plan.  But my plan currently has 15GB in add-on data.  Will I lose those when I upgrade?

I signed up for easy roam while overseas.  I am seeing a 10mb data charge resulting in a 100 dollar bill as well as easy roam on my account.  Can this charge be reversed as I have easy roam on my account.

I can’t seem to get outgoing call display to work on my new Samsung Galaxy S20 FE 5g.  I had it enabled on my A8 (2018) and it says on the Koodo website that it work with this new phone.  Can someone tell me how to activate. 

Hi,Does “Unlimited international messaging” included texting with someone who is in the US while I am Canada? Smartcell rep who is switching my account over from TELUS to Koodoo insists that it does not yet I cannot find anything to that effect (anything about the US being specifically excluded) anywhere so what is it in reality??Thanks!

Help section mentions an unlimited call forwarding add-on for $3,but it’s not visible in the self-serve add on screen?How do I add this feature?

I am in Mexico and I need to receive calls on my Canadian number. What do I need to make this happen?

I am asking the community for help again.TLDR Summary:  What is the per min call forwarding charge  when one is outside Canada when one has the $3 Call Forwarding add-on and the call forward is setup prior to departure to a Canadian number?  What about forwarded to a US number?   Also, is incoming SMS text message free to receive while outside Canada?  (regular INT Voice  Roaming enabled, no EasyRoam)---I think it is a fairly common use case, that you are traveling outside Canada and want to have a way for people to reach you, while trying to reduce cost and not pay for expensive Pay per Day (EasyRoam) or ridiculously expensive  Pay per Use roaming fees.A very common strategy is that before you leave Canada, you set up an unconditional call forward to a phone# that you can access while traveling.  This could be a no cost or low cost VoIP service with a Canadian number like Fongo, or even in some case if permissible a US based phone number if your travel destination is in the USA.You al

I am trying to change from Telus to Koodo for a plan and buy a new phone. Koodo is adding a charge of $5 for a new Sim card, I have a Sim card with my current phone, do I need a new Sim card?

Hi there - I have a chance on my account to change to a cheaper plan.  My question is what happens to my add-ons if I switch plans?  It doesn't say anything about that.