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All discussions about Koodo plans and add-ons.

  • 1,072 Topics
  • 3,819 Replies
1072 Topics
P
p1ldob04Beginner
asked in Plans & Add-ons
My Phone Number Called My Phone

Weirdest thing I had my phone charging on a table and when it rang the caller ID showed my own phone number. Is this something I need to worry about? I suspect was likely a spam. I did say Hello when I answered but then the phone hang up. Never saw something like this before in all my years with a cell phone. I have a A8 Android Phone with Koodo.

992
D
3 years ago
M
Muhammad Jawad AkramBeginner
asked in Plans & Add-ons
seasonal hold

How can I switch to $5 hold plan which I was using an year ago but couldn’t find it in plan options any more as I will be staying out of Canada for another 12 months that is why need to switch to a cheaper option than $15 hold plan which is available, please advise.

6993
BobTheElectrician
3 years ago
J
JonBBeginner
posted in Plans & Add-ons
Customer benefits

Is there any benefit to adding a line to an existing account, financial or otherwise, rather than simply creating a new account? I have 3 lines with Koodo currently. One would think it would be in Koodo’s interest to keep me happy and adding a line for cheaper might do that. 

1092
Mayumi
3 years ago
D
dakoodoOrganizer
asked in Plans & Add-ons
easy roam overcharge

I was on a 12 day trip to the US. I got easy roam turned on on day three. I was very careful to only turn on roaming in four <24 hour increments and I took notes about what times of day I started and manually disabled it. When the July bill came, there were 8 days of data roaming charges! I've looked at the data usage vs the bill; for example the bill says easy roam activated on Tue 6 July at 11:05 am, but there was no activity (data/text/airtime) on your usage page between 7 am and 3:15pm which is when I recorded turning on roaming. And because of that starting at 11am, I was also charged for Wed 7 July between 11am and 1pm though that should have fallen under the 24hr period that started at 3pm.  That's one day out of four I have records for that I shouldn't be charged for. I'm a new account holder, but not a new phone user. Next step is buying a travel SIM, if this the way Koodo does "Easy Roam”. Can someone fix this?

5906
D
3 years ago
F
felixkAdvisor
posted in Plans & Add-ons
Cannot enable VoLTE or WiFi Calling on iPhone Xs

I have been unable to enable VoLTE or WiFi Calling after switching to an iPhone Xs from an Android device.Here are the steps I have tried so far with no luck:Turn off phone for 5 Minutes Updating Carrier Settings Verifying I’m on the latest iOS Verify Cellular settings. As per https://support.apple.com/en-us/HT203124 I only see the Options shown under “If your carrier doesn't support VoLTE” Reset Network Settings Verify APN settings to be “sp.koodo.com” Enrolling through https://ent.telus.com/acmegw-android/koodo/entitlement/e911: It shows me the address I initially opened the account under, I’ve moved 3 times since I cannot update the address or get past this step without changing the address. Looking at the browser calls in the Developer Console I can see the backend throws an Error 500 with a Java Null Pointer Exception: java.lang.NullPointerException com.telus.entitlement.service.DataStoreService.updateIMSE911PostalAddress(DataStoreService.java:699) com.telus.entitlement.servlet.E9

5435
Dinh
3 years ago
R
Riley02Beginner
posted in Plans & Add-ons
phone number

I was supposed to keep my old number when moving to Koodo and when j switched I got a new number… how to fix that

1841
Dinh
3 years ago
L
Lea SelinaBeginner
asked in Plans & Add-ons
First Canadian SIM

Hi! I am new in Canada (Montreal) as an International Student. I do not have a canadian number yet, but I would very much like to receive one with a monthly plan for my existing phone. However, I can’t order one of your SIM Cards as I do not have a canadian numer yet (which is required at CheckOut). Moreover, I could pay online with Visa or Mastercard, is one of the options okay?Otherwise, I can also visit a store of Koodo and buy my new SIM Card in person, however I am a little confused right now as I do not understand how to get a Canadian SIM Card for the first time. Thank you very much, any help is highly appreciated! 

2824
A
3 years ago
H
HeyKConnector
posted in Plans & Add-ons
What is the guest services' phone number?

Hi, I just got a phone call today from Virgin and they’d like to offer me $40 for 10GB, unlimited text, unlimited minutes and 1000 international minutes. (They have the same plan for $50 online.) My current plan with Koodo is $35 without data. I’d like to talk to Koodo customer services’ staff over the phone, but I can’t find a phone number that can help me to connect with a real person. Anyone know which number should I call? Thanks,K

2143
M
3 years ago
J
JennafwaBeginner
asked in Plans & Add-ons
Error in changing phone plan via self serve

Tried changing my plan to take advantage of the new deals right now, but the error came up "A rate plan change is scheduled for {0}. You can change your rate plan after that date, and it will come into effect in your next billing cycle.". What does it mean {0}? Means I won't be able to change my phone plan, like ever?

4706
Timo Tuokkola
3 years ago
J
j4v4nRockstar
asked in Plans & Add-ons
5gb addon removed after promotion

I recently received a call from Koodo and was able to upgrade my plan to more data for a $10 flat fee. The rep did not make me aware that I would be losing my existing 5gb addon which I thought would stay on my account. Can I get the 5gb addon back? 

1491
Mayumi
3 years ago
I
It's your callBeginner
posted in Plans & Add-ons
Calling long distance using a landline hub

Hi, I'm thinking of getting the landline hub for my elderly mother who makes frequent calls to Panama and Trinidad.  Is there a plan with international calling that can keep the cost manageable for me?  Thanks for your time, appreciate any help on this.

701
Allan M
3 years ago
K
kanaanBeginner
posted in Plans & Add-ons
Canada wide messaging vs international messaging

I’m debating between these two plans.  One is $35 with unlimited Canada-Wide messaging, the other is $45 with unlimited international messaging. I text someone from the USA who sends me pictures an videos, I send them back. If I choose the $35 plan, will I be charged for these SMS? Am I better off getting the $45 plan to avoid being charged for these texts?Thanks, 

7531
Timo Tuokkola
3 years ago
Jilly Catriona
Jilly CatrionaConnector
asked in Plans & Add-ons
Pay As You Go Plan

So my mom is looking into switching to Koodo - and their $30 Pay as You Go Data plan. Does anyone know how this works?? Will she buy x data a month for x amount, then going over it she pays 13/100mb? I am trying to tell her just buy a plan but she wants to save $$$. Thanks!

8748
D
3 years ago
P
Phyllis BoyerBeginner
asked in Plans & Add-ons
How to Add extra Data?

I get 5 GB of free data with my plan and as of yesterday I found out it wasnt enought to get through the whole month. I'm  wondering if anyone can tell me how to add 1 more GB onto my phone. In simple instructions as I am very new to all this. Also do I pay when I get my bill or do I have to pay when I put on with bank card or credit card? I'm in Canada if that makes any difference. Thanks. PB

111852
D
3 years ago
G
gumheadBeginner
asked in Plans & Add-ons
How long for sim to be delivered

New customer, ordered  new sim and was told it was shipped Aug 17 now its the 22nd ...how long does it take for new card? 

3504
M
3 years ago
Mostafa Shalaby
Mostafa ShalabyBeginner
asked in Plans & Add-ons
How to Check Network Compatibility Using IMEI?

Hey, I am currently using the Pocophone F1 as my device and I want to know if it would be compatible with koodo, using its IMEI. I tried willmyphonework.net , however it doesn't have my device listed. Thanks in advance!

20814
Mostafa Shalaby
3 years ago
Robyn Holwell
Robyn HolwellBeginner
asked in Plans & Add-ons
Starter plans (3G data speed)

Does 100 Canada wide anytime outgoing minutes mean you are charged extra every time someone calls your cell phone?

1662
R
3 years ago
nardonei
nardoneiBeginner
posted in Plans & Add-ons
Is there a way to share data

Me, my mom and my dad are all under one account, I do not have any data on my phone but my mom has extra. Is there a way to transfer the unused data or share the data between phones?

13042
G
3 years ago
J
JbezukoBeginner
asked in Plans & Add-ons
Voicemail keeps saying call failed

Every time I press “voicemail” it goes directly to call failed. I have tried restarting my phone and still cannot access my voicemail messages.

11785
D
4 years ago
Jrv15
Jrv15Organizer
asked in Plans & Add-ons
0/300mb Data i have 10 gbs?

I recently changed my rate plan as my cycle ends today. I had 8 gbs of data for $85 I now have 10gbs of data for $75.  Problem is it now shows i have 300 mb of data not 10gb ? What has happened  

10
Jrv15
4 years ago

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